elicencer afetr newest Update win10

Post general topics related to Cubase Pro 9, Cubase Artist 9 and Cubase Elements 9 here.
Post Reply
corelion
New Member
Posts: 1
Joined: Sun Apr 10, 2011 4:37 pm
Contact:

elicencer afetr newest Update win10

Post by corelion » Fri Dec 08, 2017 3:12 pm

Hi, i have problem with my eLicenser "your system finger print is not valid anymore" "the system harware config has been changed" what's that means? I didn't change anything I have this message after newest update of win10.
please help
thanks

User avatar
Dirk Stegemann
Steinberg Employee
Posts: 216
Joined: Tue Dec 14, 2010 11:32 am
Contact:

Re: elicencer afetr newest Update win10

Post by Dirk Stegemann » Mon Dec 11, 2017 8:40 am

corelion wrote:
Fri Dec 08, 2017 3:12 pm
I didn't change anything I have this message after newest update of win10.
Unfortunately, it is a known issue that Windows updates can brake the Soft-eLicenser.

Fortunately, this is usually easily fixed by simply downloading and running the latest installer, which tries to fix that problem automatically.
Dirk Stegemann
Software Developer & QA
SMTG Digital Unit - Services


Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on Facebook, YouTube, Twitter, Instagram, SoundCloud and Google+!

User avatar
Vendimion
Junior Member
Posts: 149
Joined: Sun May 01, 2016 6:26 pm
Contact:

Re: elicencer afetr newest Update win10

Post by Vendimion » Tue Dec 12, 2017 11:34 am

I had the same issue, read this if u are still in trouble with this, it could help you:

viewtopic.php?f=250&t=125991&p=683197#p683197
Cubase 9.5 Pro, UR242 | Win 10, I7-4790K @ 4.00GHz, 16Gb | Code61, Motif XS8

Marc de Ruiter
New Member
Posts: 15
Joined: Thu Feb 16, 2012 8:17 pm
Contact:

Re: elicencer afetr newest Update win10

Post by Marc de Ruiter » Wed Dec 13, 2017 12:26 am

That fix didn’t work for me. I did a complete uninstall including a deletion of all driver files as mentioned in the kb. Then I installed the newest version as an admin and and ran the eLicense Control (sic) Center maintenance as an admin. Still the message appears and Cubase Pro 9 won’t start
An automatic reply from support says they will contact me in 5 (!) days. How Pro is that?

User avatar
Dirk Stegemann
Steinberg Employee
Posts: 216
Joined: Tue Dec 14, 2010 11:32 am
Contact:

Re: elicencer afetr newest Update win10

Post by Dirk Stegemann » Wed Dec 13, 2017 9:38 am

Marc de Ruiter wrote:
Wed Dec 13, 2017 12:26 am
Still the message appears and Cubase Pro 9 won’t start
It is strange that Cubase Pro 9 won't start up, because the error message about the system fingerprint refers to the Soft-eLicenser, which is not utilized by Cubase Pro 9; Cubase Pro uses the USB-eLicenser.

If you launch eLicenser Control Center (eLCC.exe), you should see a list of eLicensers on your left; there should be a Soft-eLicenser (probably disabled, being shown in grey or red color), and at least one USB-eLicenser.

You can select the eLicensers in the left-sided list to view their contents; it is the USB-eLicenser that holds your Cubase Pro 9 license.
Your Soft-eLicenser might also hold one ore more licenses.
In case your Soft-eLicenser (causing the trouble here) is empty, or contains only licenses you do not need anymore, you could delete the Soft-eLicenser entirely to get rid of the problem.
Dirk Stegemann
Software Developer & QA
SMTG Digital Unit - Services


Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on Facebook, YouTube, Twitter, Instagram, SoundCloud and Google+!

Marc de Ruiter
New Member
Posts: 15
Joined: Thu Feb 16, 2012 8:17 pm
Contact:

Re: elicencer afetr newest Update win10

Post by Marc de Ruiter » Wed Dec 13, 2017 3:09 pm

Sorry, the error message I get is (by memory):
"Some important services are not started,reboot your computer. If this does't help install the latest....."
I'm not near the computer so this isn't the exact message.

User avatar
Dirk Stegemann
Steinberg Employee
Posts: 216
Joined: Tue Dec 14, 2010 11:32 am
Contact:

Re: elicencer afetr newest Update win10

Post by Dirk Stegemann » Wed Dec 13, 2017 3:33 pm

Marc de Ruiter wrote:
Wed Dec 13, 2017 3:09 pm
"Some important services are not started,reboot your computer. If this does't help install the latest....."
That is an entirely different issue than user corelion was describing.

Your issue might be related to this issue.
Dirk Stegemann
Software Developer & QA
SMTG Digital Unit - Services


Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on Facebook, YouTube, Twitter, Instagram, SoundCloud and Google+!

Post Reply

Return to “General”

Who is online

Users browsing this forum: No registered users and 6 guests