[Fixed in 9.5.20] Score printing problem

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asm590319
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[Fixed in 9.5.20] Score printing problem

Post by asm590319 »

From Note Editor, the first page is always printed correctly, but the remaining pages are incomplete or not printed at all.
It doesn't matter whether the print goes to a LASER printer or into a PDF file.
From other applications (such as MS Word), the printing works flawless, even large files with tens of pages.

The export function to a graphics file is working, but is really cumbersome because only one page at a time can be exported!
Last edited by asm590319 on Sat Mar 10, 2018 12:02 pm, edited 2 times in total.
System: PC AMD Ryzen 7 3800X, 64 GB RAM, Windows 10 Pro x64, Cubase Pro 10, WaveLab Pro 10, RME HDSPe AIO, M-Audio Axiom Air 61, Steinberg CC121

-steve-
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Re: Score printing problem

Post by -steve- »

Can you verify that you are in Score Page View? What you describe sounds like a result from printing from Edit View.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

asm590319
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Re: Score printing problem

Post by asm590319 »

I'm printing from Score Page View.
Btw... if you click on "Print" command in the File menu and you are in Edit View actually, Cubase automatically changes over to Score Page View.
System: PC AMD Ryzen 7 3800X, 64 GB RAM, Windows 10 Pro x64, Cubase Pro 10, WaveLab Pro 10, RME HDSPe AIO, M-Audio Axiom Air 61, Steinberg CC121

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Re: Score printing problem

Post by -steve- »

I have been doing a lot of printing over the past week and have not experienced any issues, so it's likely the the issue is not with Cubase itself, but with how it interacts with the printer. There are many different printer drivers, I have a Brother 5150D and all is good.

What I would do in your position is check the page layout dialog, and remove and reinstall the printer driver.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

Art Royce
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Re: Score printing problem

Post by Art Royce »

I have that Problem too, since I have updated to 9.5.
C9.5Pro/64, Quad Core, 24GB, W7/64, UAD-2, RME RayDat, RME UFX, TC X8, Motu MKIII und Pre8, NI Komplete 11, Toontrack, MusicLab, Vienna Symphonic, Halion Symphonic Orchester, East West Platinum Orchester, Symphonic Choirs, Kurzweil, und ein paar nostalgische Roland, Korg, Yamaha etc.

Art Royce
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Re: Score printing problem

Post by Art Royce »

Works fine in 9.0! So this is not a Printer- or System-Problem. it´s cubase!
C9.5Pro/64, Quad Core, 24GB, W7/64, UAD-2, RME RayDat, RME UFX, TC X8, Motu MKIII und Pre8, NI Komplete 11, Toontrack, MusicLab, Vienna Symphonic, Halion Symphonic Orchester, East West Platinum Orchester, Symphonic Choirs, Kurzweil, und ein paar nostalgische Roland, Korg, Yamaha etc.

asm590319
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Re: Score printing problem

Post by asm590319 »

@Art Royce: Yes, I think also that it is a Cubase 9.5 specific problem.

I have a physical printer (Dell 3130cn) and a virtual one (Adobe Destiller) on my PC.
Both of them I have reinstalled and tried different settings.
I have uninstalled and reinstalled Cubase 9.5 from scratch, too.
The result is always the same: The first page is printed, all remaining pages are randomly not printed or incomplete.

I have no problems printing with any other application on my PC.
Parallel to version 9.5, version 8.5 is installed.
Again, there is no problem with 8.5, ALL pages are printed, even larger quantities (30+).

So I'm sure the problem is in version 9.5!
System: PC AMD Ryzen 7 3800X, 64 GB RAM, Windows 10 Pro x64, Cubase Pro 10, WaveLab Pro 10, RME HDSPe AIO, M-Audio Axiom Air 61, Steinberg CC121

asm590319
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Re: Score printing problem

Post by asm590319 »

Printer dialog in Cubase 8.5:
PrinterDialogCubase85.png
(30.16 KiB) Not downloaded yet

Printer dialog in Cubase 9.5:
PrinterDialogCubase95.png
(38.11 KiB) Not downloaded yet

There was obviously a change in the printing routine with the result that the printing now doesn't work anymore.

-steve-
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Re: Score printing problem

Post by -steve- »

asm590319 wrote:
Thu Dec 21, 2017 11:54 am
So I'm sure the problem is in version 9.5!
As I said, printing is working here.

It's not as simple as saying the problem is caused by 9.5, it's a combination of factors. If no one could print from 9.5 it would be a different matter, but that's not the case.

I'm on Win 10, printing is okay, you are both on Win 7. I don't have a Win 7 machine so I can't check that out.

Have you tried reinstalling a printer driver? That might have an effect, even just the removal/installation of one of the drivers.

If not, then, yes it's probably a bug, and I'm happy to make a report once you post back.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

asm590319
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Re: Score printing problem

Post by asm590319 »

As mentioned above, I've uninstalled and re-installed the drivers of the printers, with no luck.
I've also tried different drivers for the Dell LASER with no success, too.

And since you mention Windows 10...
I suspect Cubase since Version 9.5 is no longer 100% compatible with Windows 7, though not mentioned so in the Sytem Requirements:

"64-Bit Windows 7 / 8.x / 10" ==> cited from "Steinberg's System requirements Cubase Pro 9.5 & Cubase Artist 9.5"
System: PC AMD Ryzen 7 3800X, 64 GB RAM, Windows 10 Pro x64, Cubase Pro 10, WaveLab Pro 10, RME HDSPe AIO, M-Audio Axiom Air 61, Steinberg CC121

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Re: Score printing problem

Post by -steve- »

Reported. CAN-12832
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asm590319
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Re: Score printing problem

Post by asm590319 »

Thanks a lot!
System: PC AMD Ryzen 7 3800X, 64 GB RAM, Windows 10 Pro x64, Cubase Pro 10, WaveLab Pro 10, RME HDSPe AIO, M-Audio Axiom Air 61, Steinberg CC121

asm590319
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Re: Score printing problem

Post by asm590319 »

Cubase Maintenance Update 9.5.20: Problem fixed!
System: PC AMD Ryzen 7 3800X, 64 GB RAM, Windows 10 Pro x64, Cubase Pro 10, WaveLab Pro 10, RME HDSPe AIO, M-Audio Axiom Air 61, Steinberg CC121

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