9.5 crashes while loading and VST Mixer is on screen

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Revelaion
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9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Tue Jan 09, 2018 3:05 am

I had problems as soon I as purchased 9.5 for my Windows 10 Intel I7 PC with 16 gigs of ram.

I was first told my dongle might be the problem so I bought a new dongle as first one was pretty old.
I then talked to tech support. I tried going into User, AppData, Steinberg file and deleting the files there. I had to recreate my settings in Cubase, but the good news is it worked.

However days later I am getting the same problem going into Cubase 9.5. I have no problems going into 8.5. So this tells me this is a bug in the new version. Hopefully they can fix it. I tried the Elicense Controller and updating things there but I would say at least 60% of the time when I try I cant get in.

VERY FRUSTRATING :cry:
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Tue Jan 09, 2018 5:26 pm

Hi,

In this case most often any plug-in crashes. Make sure your plugins are up to date, please.

If it doesn't help, share the crash dump file, please.
Martin Jirsak
How to show notes of the chord/scale only
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Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Sun Jan 21, 2018 2:30 am

Can't get 9.5 to load 70 percent of the time. This is so ridiculous.

How do I share the crash dump file?
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Sun Jan 21, 2018 9:28 am

Hi,

Share them via Dropbox or similar service.

On Windows you can find them in Documents/Steinberg/crashdumps folder.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Sun Jan 21, 2018 8:55 pm

This is what is said in the dump folder.

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(25b4.300c): Access violation - code c0000005 (first/second chance not available)
ntdll!NtGetContextThread+0x14:
00007ffd`754370b4 c3 ret

************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Sun Jan 21, 2018 9:05 pm

Then it seems the crashlog doesn't help unfortunately.

Did you try in Safe Start Mode?

Did you try to remove all plug-ins?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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macOS (last update)

Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Sun Jan 21, 2018 9:20 pm

It crashes before it even tries to scan the plug ins.

I tried Safe mode; it says the Elicen controller is not connected and it asked for license number to be type in which I did not have at the time. Internet does not work either in this Safe Mode.

It looks like I have to go back to Cubase 8.5 which is very frustrating
Glenn Bucci
revelationsoundstudio.com

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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Sun Jan 21, 2018 11:05 pm

Hi,

Did you run Safe Mode of Cubase or of your system?

Cubase Safe Start Mode just disable your custom Preferences for this time and uses the factory Preferences.
Martin Jirsak
How to show notes of the chord/scale only
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Tue Jan 23, 2018 1:08 am

I never heard of Cubase safe mode. I did a search and found out you need to hit Ctl, alt and shfit.

Bare in mind I deleted my preferences initially and it got me into Cubase 9.5. However once my preferences were saved, I started having problems again.

Your suggestion worked as I am now in Cubase 9.5. Thank you. :D That's the good news. I hope Steinberg can find a way to correct this issue. Its annoying to setup my Mackie Controller presets as well as BFD3 drums every time I open Cubase. This issue I don't have with version 8.5 so there must be something different they did with the programing of the latest version.
Glenn Bucci
revelationsoundstudio.com

Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Sat Jan 27, 2018 11:03 pm

Well I am running in Safe mode every time I want to work with Cubase 9.5. Its a pain in the neck that I have to redo all my preferences. For now I don't bother with my Mackie Controller presets. Its too much of a hassle, but at least it works. It really won't even open up anymore with regular start up. The damm VST Mixer keeps crashing my computer.

Called tech support, the guy said someone with experience would call me back within the next day. Well that never happened. Will have to call again this week. I really hope there is a fix for this issue soon.
Glenn Bucci
revelationsoundstudio.com

Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Sun Feb 04, 2018 10:11 pm

I talked to Tech support, after providing my crash dump files, they said they don't know how to fix my problem and they will have to talk to Germany about the fix. For now. I have to open in Safe Mode every time I want to use Cubase 9.5. What a pain that it!!!!!!!!!!!
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Sun Feb 04, 2018 10:25 pm

Hi,

If you don't want to open in Safe Start Mode every time, you can just backup your Cubase preferences folder (if you want to), and delete the folder (you can do so in the Safe Start dialog). Then you will start with the fresh preferences, so the crash shouldn't happen anymore.

Would be nice, if you could share your preferences, to be able to find out, what is faulty, and what makes Cubase crash.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Sun Feb 04, 2018 11:50 pm

I guess what your saying is you save your preferences as a preset. Open Cubase in safe mode, then go to your preferences and open the preferences you saved before? Does that also save my midi Mackie Controller settings in midi? I though it only saves the settings that are on the Preferences page?

The only preferences I have is my Mackie Controller, 2 Expanders, and BFD 3 setup in midi. So it loads a BFD drum kit and assigns the drum kit to different tracks. I also customized the colors of the fader signal and adjust the red, yellow and green where they start and stop.
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Mon Feb 05, 2018 8:36 am

No, I'm sorry, I wasn't clear.

Locate Preferences folder %AppData% Steinberg/Cubade 9.5. ZIP this folder as your Preferences backup. Safe Start Cubase and select Delete Preferences in the dialog. Done.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Sun Feb 18, 2018 9:44 pm

Hopefully Steinberg has read my crash logs in Germany and comes up with a fix for this problem I am having. Otherwise I am forced to start up Cubase 9.5 in safe mode every time. I am surprised if no one else is having this problem.
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Mon Feb 19, 2018 8:09 am

Hi,

Could you share the crashlog here, please?
Martin Jirsak
How to show notes of the chord/scale only
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Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Tue Feb 20, 2018 1:52 am

Microsoft (R) Windows Debugger Version 10.0.17074.1002 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Revelation\AppData\Local\CrashDumps\Cubase9.5.exe.2044.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 16299 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Debug session time: Sun Feb 18 19:26:21.000 2018 (UTC - 5:00)
System Uptime: not available
Process Uptime: 0 days 0:00:09.000
................................................................
.........................................................
Loading unloaded module list
......................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7fc.2db4): Access violation - code c0000005 (first/second chance not available)
ntdll!NtWaitForMultipleObjects+0x14:
00007ff9`210e09d4 c3 ret
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Tue Feb 20, 2018 7:18 am

Hi,

I need the source dmp file to be able to resolve it, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Tue Feb 20, 2018 1:53 pm

Martin.Jirsak wrote:
Tue Feb 20, 2018 7:18 am
Hi,

I need the source dmp file to be able to resolve it, please.
Due to the size, I send you two separate emails, with the larger one on Google Drive.

Thank you for your help on this matter.
Glenn Bucci
revelationsoundstudio.com

Martin.Jirsak
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Martin.Jirsak » Tue Feb 20, 2018 3:46 pm

Revelaion wrote:
Tue Feb 20, 2018 1:52 am
Microsoft (R) Windows Debugger Version 10.0.17074.1002 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Revelation\AppData\Local\CrashDumps\Cubase9.5.exe.2044.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 16299 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Debug session time: Sun Feb 18 19:26:21.000 2018 (UTC - 5:00)
System Uptime: not available
Process Uptime: 0 days 0:00:09.000
................................................................
.........................................................
Loading unloaded module list
......................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7fc.2db4): Access violation - code c0000005 (first/second chance not available)
ntdll!NtWaitForMultipleObjects+0x14:
00007ff9`210e09d4 c3 ret
Hi,

Both crashes are the same. There is HDSP ASIO involved, and then it crashes on avrt.

Cubase is not mentioned in the crash stack.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Revelaion
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Re: 9.5 crashes while loading and VST Mixer is on screen

Post by Revelaion » Wed Feb 21, 2018 1:35 am

Martin.Jirsak wrote:
Tue Feb 20, 2018 3:46 pm
Hi,

Both crashes are the same. There is HDSP ASIO involved, and then it crashes on avrt.

Cubase is not mentioned in the crash stack.
[/quote]


This information was very useful. I found that my RME driver which uses ASIO did not have the most updated driver. I downloaded the updated driver, restarted my computer and it was able to open up Cubase 9.5 and past the VST mixer and open up without crashing. That seemed to have fixed the problem I had. Thank you!
Glenn Bucci
revelationsoundstudio.com

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