Cubase stopped working (on startup, fresh install)

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PaFcio
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Cubase stopped working (on startup, fresh install)

Post by PaFcio »

Hello. Searched through this forum and google to find answer but didn't succeed.

I've acquired Cubase via license attached to Zoom H1 recorder. Downloaded and installed LE Al Elements 9 (worth noting - after installing WaveLab LE 9). Installation was done on pc with freshly reinstalled system (Win10). I cannot seem to make it run. After template selection window it goes into loading, shows mapping to in/out (none as default), and whether or not I select in/out devices, after clicking ok it goes into showing blank window (looks like it's loading) and after a moment Windows throws me "Cubase stopped working" error.

Tried running as admin.
Tried reinstalling audio drivers.
All to no avail.

When choosing "Empty" project template, before error, I get to see timeline (progress?).

Also - WaveLab works just fine, connects to H1 no problem.

I have no idea what I could try next. Anybody have a clue what the issue could be connected to?

Martin.Jirsak
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Re: Cubase stopped working (on startup, fresh install)

Post by Martin.Jirsak »

Hi and welcome,

Do you have a NVIDIA graphics card? If yes, read this article, please.

If you don't or it doesn't help, share the crash dump files, located in the Documents/Steinberg/crashdumps folder, please.
Martin Jirsak
How to show notes of the chord/scale only
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blasterx
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Re: Cubase stopped working (on startup, fresh install)

Post by blasterx »

I think we have the similar problem.
Edit: Confirmed it's driver card problem.
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Cubase LE 9.5.10.79 64bit 2018.2.26 22.28.rar
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Martin.Jirsak
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Re: Cubase stopped working (on startup, fresh install)

Post by Martin.Jirsak »

blasterx wrote:
Tue Feb 27, 2018 2:38 am
I think we have the similar problem.
Edit: Confirmed it's driver card problem.
Hi,

Do you mean graphics card?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

blasterx
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Re: Cubase stopped working (on startup, fresh install)

Post by blasterx »

Martin.Jirsak wrote:
Tue Feb 27, 2018 10:11 am
Hi,

Do you mean graphics card?
Yes, the last nvidia driver update 391.01.
Video Demostration
Last edited by blasterx on Tue Feb 27, 2018 11:53 pm, edited 3 times in total.

Martin.Jirsak
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Re: Cubase stopped working (on startup, fresh install)

Post by Martin.Jirsak »

Hi,

Sorry, the Video demonstration shows "404 Not Found"

Could you try to downgrade your driver to the 373.06, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

blasterx
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Re: Cubase stopped working (on startup, fresh install)

Post by blasterx »

Fixed.

PaFcio
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Re: Cubase stopped working (on startup, fresh install)

Post by PaFcio »

Martin.Jirsak wrote:
Mon Feb 26, 2018 4:57 pm
Hi and welcome,

Do you have a NVIDIA graphics card? If yes, read this article, please.

If you don't or it doesn't help, share the crash dump files, located in the Documents/Steinberg/crashdumps folder, please.
Yup, finally it seems to work ok. Thanks! Now it's time to learn how to properly use it.

mbreuer
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Re: Cubase stopped working (on startup, fresh install)

Post by mbreuer »

My install freezes on start-up when "Initializing: Video File Handling".

I have a NVidia graphics card, potentially same problem. However, Steinberg must be off their nut if they think i'm rolling back graphics drivers. How about they roll forward their software compatibility...

Martin.Jirsak
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Re: Cubase stopped working (on startup, fresh install)

Post by Martin.Jirsak »

If you have the NVIDIA issue, then it's on the NVIDIA side, not Cubase. NVIDIA has a bug in it's driver. NVIDIA must roll forward.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

blasterx
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Re: Cubase stopped working (on startup, fresh install)

Post by blasterx »

Report the problem in nvidia forums::
Report

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