[SOLVED] Cubasis crashes (on iOS 9.3.5)

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edcarnby
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[SOLVED] Cubasis crashes (on iOS 9.3.5)

Post by edcarnby »

Since I got no single answer:
Since the 2.4 Update of Cubasis, the app crashes when drawing notes in the midi editor or activating note repeat.
I am really disappointed. I bought Cubasis few days before the 2.4 Update and was really happy with it.
Now it is completely unusable. Support is not answering.


Using an ipad 3 with iOS 9.3.5.

dieterm
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Re: Cubasis crashes

Post by dieterm »

Yup, having the same problem.

....also using ipad 3 on iOS 9.3.5.

Vettor
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Re: Cubasis crashes

Post by Vettor »

I am experiencing the exact same issue today. It is weird though, because my Ipad is in software Ios 9.3.5 and declares in being "up to date". Cubasis shouldn´t have updated then in the app store automatically if I wasn´t having the requirements to meet its proper run. I am then requesting support and have sent an email. Hope you guys can help us!

Nickl
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Re: Cubasis crashes

Post by Nickl »

I have the same problem - impossible to draw midi notes without Cubasis crashing

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LSlowak
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Re: Cubasis crashes

Post by LSlowak »

edcarnby wrote:
Thu Mar 29, 2018 10:31 am
Since I got no single answer:
Since the 2.4 Update of Cubasis, the app crashes when drawing notes in the midi editor or activating note repeat.
I am really disappointed. I bought Cubasis few days before the 2.4 Update and was really happy with it.
Now it is completely unusable. Support is not answering.

Using an ipad 3 with iOS 9.3.5.
Hi edcarnby,

Please provide us with a short clip that visualises the problem, so we can have a look at it.
Please upload the clip via DropBox or similar and share the link via private message.

Thanks
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

edcarnby
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Re: Cubasis crashes

Post by edcarnby »

It is really simple. As soon as I draw a note in midi editor or activating note repeat on the keyboard. Cubasis freezes for less than a second and closes itself.

edcarnby
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Re: Cubasis crashes

Post by edcarnby »

Another question, can you guys use AUs on 9.3.5?

edcarnby
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Re: Cubasis crashes

Post by edcarnby »

If you can't fix the Problem, could you plz make the 2.4 Version iOS10+ only so we can install the old version until the Problem gets fixed?

I'm more than disappointed by Steinberg. I bought an older ipad only for Cubasis after waiting years for an android/Samsung pro audio version. After a few days you killed the app with an update which was obviously not tested on older devices....
No help in the forums no reply to emails.
You didn't sell a 5 bucks app!

Can't understand why there is no Android Version either...

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LSlowak
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Re: Cubasis crashes

Post by LSlowak »

Hi all,

The topic has been shared with our engineering.
Please allow us to evaluate the issue, before we will be able to provide a feedback.

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

edcarnby
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Re: Cubasis crashes

Post by edcarnby »

Thx

Marcello
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Re: Cubasis crashes

Post by Marcello »

I'm on an iPad mini running iOS 9.3.5 and am having the same issue. If I go to my MIDI editor and touch anything it crashes. Hopefully there will be a fix soon.

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LSlowak
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Re: Cubasis crashes

Post by LSlowak »

Hi Marcello, Hi all,

As stated earlier, our engineering is evaluating the issue.
We hope, being able to provide a solution soon.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Marcello
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Re: Cubasis crashes (on iOS 9.3.5)

Post by Marcello »

Thanks Lars.

edcarnby
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Re: Cubasis crashes (on iOS 9.3.5)

Post by edcarnby »

Any news?
Can't you simply make the 2.4 Version iOS 10 only, so we can download the latest stable Version for 9.3.5 without jailbreaking our devices?

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LSlowak
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Re: Cubasis crashes (on iOS 9.3.5)

Post by LSlowak »

edcarnby wrote:
Mon Apr 09, 2018 7:50 am
Any news?
Can't you simply make the 2.4 Version iOS 10 only, so we can download the latest stable Version for 9.3.5 without jailbreaking our devices?
Hi edcarnby,

It is planned to have the issue solved with the next update.
Unchanged, we hope being able to release the update very soon.

Best wishes,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

edcarnby
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Re: Cubasis crashes (on iOS 9.3.5)

Post by edcarnby »

Thx for your instant reply.
Any Idea what "very soon" means?
At least, if it means days or weeks?
I don't have any Idea how frequently updates are released for Cubasis.

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LSlowak
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Re: Cubasis crashes (on iOS 9.3.5)

Post by LSlowak »

edcarnby wrote:
Mon Apr 09, 2018 10:32 am
Thx for your instant reply.
Any Idea what "very soon" means?
At least, if it means days or weeks?
I don't have any Idea how frequently updates are released for Cubasis.
Hi edcarnby,

The Cubasis 2.4 update has been released just recently.
Due to the complexity of the app, releasing an update involves major time-consuming and extensive testing.

The upcoming 2.4.1 update will be announced once it becomes available.
We do our best to have it ready sometime soon.

Best wishes,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

cloudswimmer
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Re: Cubasis crashes (on iOS 9.3.5)

Post by cloudswimmer »

Same problem here ..... IOS 9.3.3 on an iPad 4th generation. Guess its back to Auria till when this gets fixed. Please hurry .. I really like Cubasis better than Auria for Midi 👍

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LSlowak
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Re: Cubasis crashes (on iOS 9.3.5)

Post by LSlowak »

cloudswimmer wrote:
Mon Apr 16, 2018 3:48 am
Same problem here ..... IOS 9.3.3 on an iPad 4th generation. Guess its back to Auria till when this gets fixed. Please hurry .. I really like Cubasis better than Auria for Midi 👍
Hi cloudswimmer,

Testing of the supplemental update is near completion...
Shouldn't take too long from here.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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LSlowak
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Re: Cubasis crashes (on iOS 9.3.5)

Post by LSlowak »

Dear all,

Cubasis 2.4.1 is available and addresses the Cubasis issues on iOS 9.3.5:
viewtopic.php?f=183&t=136001

Best wishes,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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