Weird 9 > 9.5 upgrade problem. please advise.

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JACKnight
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Weird 9 > 9.5 upgrade problem. please advise.

Post by JACKnight » Sat Apr 21, 2018 2:09 am

Hey Everybody,

I just got the WL update finally and when I downloaded from the Steinberg store I got the new software download assistant. Okay, that's fine. Everyone's doing it.

I open it up, select Wavelab Pro and my 9.5 update downloads. I click "Open" and windows file explorer opens, I select the update file and it walks me through the instalation.

But the update is nowhere to be found. It's not even in the Uninstall list, though WL9.0 is.

Tried reinstalling from the download assistant, but it says it's already installed.

Any ideas what I'm doing wrong?

Cheers
Dell Precision Workstation - 2x Xeon QuadCore 2.4Ghz / 24GB ram / NVidea GTX1050ti / 4x 600GB 15kRPM SAS drives / RME HDSP 9652 w/MIDI add-on / Fireface 802-ADI8pro / UAD 2 Duo / Mackie MCU Pro - Cubase 9.5, Nuendo 8.2, Wavelab 9.5

Romantique Tp
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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by Romantique Tp » Sat Apr 21, 2018 2:12 am

By default it's installed in C:\Program Files\Steinberg\WaveLab Pro 9.5\

Is anything inside this folder? Did you download the full 211.88 MB installer?
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by JACKnight » Sat Apr 21, 2018 2:24 am

Thanks for the quick reply, Romantique.
The file that was downloaded by the Download Assistant is only 77.5meg. The dld meter says it's complete, and the file is called
"WaveLab_Pro_9.5.25_Update_win"
It's in my dld's folder, but keeps telling me that I make "no change" in the installer because it's already installed.
There was no WaveLab Pro 9.5 created. Weird, huh?
Dell Precision Workstation - 2x Xeon QuadCore 2.4Ghz / 24GB ram / NVidea GTX1050ti / 4x 600GB 15kRPM SAS drives / RME HDSP 9652 w/MIDI add-on / Fireface 802-ADI8pro / UAD 2 Duo / Mackie MCU Pro - Cubase 9.5, Nuendo 8.2, Wavelab 9.5

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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by Romantique Tp » Sat Apr 21, 2018 2:46 am

Well you should download the full installer. The update you downloaded is for people who already have Wavelab 9.5 installed.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

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JACKnight
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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by JACKnight » Sat Apr 21, 2018 2:48 am

I kinda figured that...but here's the thing...I just paid that update and these are the links they sent me...soooo...where do I get the "real" update file and activation code...ps...I've already input the activation code from the download...?
Dell Precision Workstation - 2x Xeon QuadCore 2.4Ghz / 24GB ram / NVidea GTX1050ti / 4x 600GB 15kRPM SAS drives / RME HDSP 9652 w/MIDI add-on / Fireface 802-ADI8pro / UAD 2 Duo / Mackie MCU Pro - Cubase 9.5, Nuendo 8.2, Wavelab 9.5

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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by Romantique Tp » Sat Apr 21, 2018 2:52 am

They sent you a link to the Steinberg Download Assistant. The Wavelab Pro 9.5 section has two downloads, the top one is the full installer (211.88 MB), which is the one you should download.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

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JACKnight
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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by JACKnight » Sat Apr 21, 2018 3:02 am

Fuuuu...as they say on the internet. Thanks for helping out, Romatique. I've just finished a stretch of chemo and have what we jokingly call "chemo brain"...lol...all good though..gunna live...still, ...the Dumbening, huh?
Thanks dude.
Dell Precision Workstation - 2x Xeon QuadCore 2.4Ghz / 24GB ram / NVidea GTX1050ti / 4x 600GB 15kRPM SAS drives / RME HDSP 9652 w/MIDI add-on / Fireface 802-ADI8pro / UAD 2 Duo / Mackie MCU Pro - Cubase 9.5, Nuendo 8.2, Wavelab 9.5

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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by OzMuso » Sat Apr 21, 2018 3:54 am

Hi Romantique. I have same problem. Shop gave link to download assistant. Support Downloads page only shows one download available WaveLab Pro 9.5.25 Update. t says for full Installer I need to use St Download Assistant.
Where do I find the file you mention above " the top one is the full installer (211.88 MB), which is the one you should download."
Thanks
OzMuso

Romantique Tp
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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by Romantique Tp » Sat Apr 21, 2018 4:00 am

Download the assistant, install it, then run it. It will allow you to download the full installer I mentioned.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by OzMuso » Sun Apr 22, 2018 5:58 am

I was expecting to not have to install the Assistant - yet another prog I'd prefer not to have on my PC.
I was wanting to just download the Full Install. Maybe a trial version and then add my Activation code.
Anyway thanks for your reply
OzMuso

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Re: Weird 9 > 9.5 upgrade problem. please advise.

Post by Arjan P » Sun Apr 22, 2018 9:10 pm

Or go to your MySteinberg, where the complete installer should also be available under My Products > Downloads.
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