still can't open downloaded 9.5 elements file

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mrnobody
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still can't open downloaded 9.5 elements file

Post by mrnobody » Sat Jun 30, 2018 9:56 am

purchased upgrade for $20 to elements 9.5, downloaded, but when I try to open to install, here is the screen shot of what I get. New computer, dell xps 15, windows 10:
Untitled.jpg
(860.22 KiB) Not downloaded yet

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planarchist
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Re: still can't open downloaded 9.5 elements file

Post by planarchist » Sat Jun 30, 2018 2:36 pm

How are you trying to open the file? Was it downloaded via the Steinberg Download Assistant?
That rather looks like an incomplete download to me, what was the total size and did it say it had completed inside the Download Assistant software?
Nic

Cubase Pro 10.0.20, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, RME Digiface, Behringer ADA8200, S'berg Midex 8.
Cubase Pro 10.0.20, Abs.Collec.3, i7 920 2.67Ghz , 24Gig RAM, Windows 7 Ult 64 bit SP1, Yamaha THR5.

Cubase Elements 9.40 on Windows 10 Laptop, i7-2760QM 8Gig RAM, Sonic Port VX.
Cubasis 2.5 iPad Mini 4 64GB

mrnobody
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Re: still can't open downloaded 9.5 elements file

Post by mrnobody » Sat Jun 30, 2018 2:42 pm

planarchist wrote:
Sat Jun 30, 2018 2:36 pm
How are you trying to open the file? Was it downloaded via the Steinberg Download Assistant?
That rather looks like an incomplete download to me, what was the total size and did it say it had completed inside the Download Assistant software?
Yes it was downloaded in download assistant,
but I was surprised it downloaded quickly in several hours, thought it will take all night, but I checked size it says 574815, which is about right?
I try to double click to open it. IT WAS NOT IN THE DOWNLOAD ASSISTANT when I woke up, but I checked the downloads, if it's incomplete, can I continue downloading it somehow, so don't have to start over? I think you have a point with it being incomplete now that I think about it, but looks like almost downloaded, and why did it disappear

mrnobody
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Re: still can't open downloaded 9.5 elements file

Post by mrnobody » Sat Jun 30, 2018 2:45 pm

I think you are right: I just tried to download again in the assistant, and it started off in the middle, as if 2+ gb already downloaded. wonder why it showed 5+gb in the download folder.
planarchist wrote:
Sat Jun 30, 2018 2:36 pm
How are you trying to open the file? Was it downloaded via the Steinberg Download Assistant?
That rather looks like an incomplete download to me, what was the total size and did it say it had completed inside the Download Assistant software?

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planarchist
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Re: still can't open downloaded 9.5 elements file

Post by planarchist » Sat Jun 30, 2018 3:43 pm

mrnobody wrote:
Sat Jun 30, 2018 2:45 pm
I think you are right: I just tried to download again in the assistant, and it started off in the middle, as if 2+ gb already downloaded. wonder why it showed 5+gb in the download folder.
Yes, the advantage of the Download manager is that it can start from where you got.....or possibly repair a damaged download which is what it looks like might have happened with yours.

Hope it finishes properly this time for you....if it does there should an "Open" option in the download manager.
Nic

Cubase Pro 10.0.20, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, RME Digiface, Behringer ADA8200, S'berg Midex 8.
Cubase Pro 10.0.20, Abs.Collec.3, i7 920 2.67Ghz , 24Gig RAM, Windows 7 Ult 64 bit SP1, Yamaha THR5.

Cubase Elements 9.40 on Windows 10 Laptop, i7-2760QM 8Gig RAM, Sonic Port VX.
Cubasis 2.5 iPad Mini 4 64GB

mrnobody
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Re: still can't open downloaded 9.5 elements file

Post by mrnobody » Sat Jun 30, 2018 8:22 pm

Unfortunately it downloaded 99.9% then error, and when I clicked continue, it started from start again. soooo frustrating. It had errors couple times throughout, but if I restart computer, would continue where I left on. not when it was downloaded. been downloading 24 hours now
planarchist wrote:
Sat Jun 30, 2018 3:43 pm
mrnobody wrote:
Sat Jun 30, 2018 2:45 pm
I think you are right: I just tried to download again in the assistant, and it started off in the middle, as if 2+ gb already downloaded. wonder why it showed 5+gb in the download folder.
Yes, the advantage of the Download manager is that it can start from where you got.....or possibly repair a damaged download which is what it looks like might have happened with yours.

Hope it finishes properly this time for you....if it does there should an "Open" option in the download manager.

mrnobody
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Re: still can't open downloaded 9.5 elements file

Post by mrnobody » Sat Jun 30, 2018 8:26 pm

And I cannot understand where its downloading, or what is going on there, because in the folder it's showing me that there is a 5gb file on there, but its now downloading from scratch at about 100 meg. see attached snapshot:
download over.png
(323.73 KiB) Not downloaded yet
planarchist wrote:
Sat Jun 30, 2018 3:43 pm
mrnobody wrote:
Sat Jun 30, 2018 2:45 pm

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planarchist
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Re: still can't open downloaded 9.5 elements file

Post by planarchist » Sun Jul 01, 2018 7:53 am

Weird. The file is exactly the same size as the final folder I get but mine just just shows as a zipped folder, there's no sda or aria 2 file. Looks like for some reason there's an error once the download has finished with you.
Nic

Cubase Pro 10.0.20, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, RME Digiface, Behringer ADA8200, S'berg Midex 8.
Cubase Pro 10.0.20, Abs.Collec.3, i7 920 2.67Ghz , 24Gig RAM, Windows 7 Ult 64 bit SP1, Yamaha THR5.

Cubase Elements 9.40 on Windows 10 Laptop, i7-2760QM 8Gig RAM, Sonic Port VX.
Cubasis 2.5 iPad Mini 4 64GB

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