Elicenser not recognized in Mojave

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CristianDeluxe
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Elicenser not recognized in Mojave

Post by CristianDeluxe » Sun Sep 30, 2018 1:42 pm

Hello, my elicenser worked correctly in High Sierra but, when upgrading to Mojave, is no longer recognized, appears on the list of USB devices but your software does not recognize it, is there a solution?

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Martin.Jirsak
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Re: Elicenser not recognized in Mojave

Post by Martin.Jirsak » Sun Sep 30, 2018 4:59 pm

Hi,

As far as I remember, I have heard about this issue. It was part of one macOS Mohave Beta version, but it was fixed with the later Beta version. So it should be fixed with the released macOS Mojave version.

How old is your USB-eLicenser? Could you try to run the eLCC application as administrator? Could you try to click to Maintenance?
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Re: Elicenser not recognized in Mojave

Post by CristianDeluxe » Sun Sep 30, 2018 5:26 pm

Thank you for your reply!

USB came to me with Cubase 7 Pro, so I guess about 2013 (5 years)

I run eLCC as admin, my user in MacOS is admin but if I run eLCC as super admin (sudo on mac) I get an error that it can't open Synsopos.app and it doesn't work.

Maintenance does not fix anything (does the process but then everything remains the same)

In my MacBook Pro where I have not yet updated (still works with high sierra), it works perfectly, so the dongle is ok.

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Re: Elicenser not recognized in Mojave

Post by CristianDeluxe » Sun Sep 30, 2018 5:31 pm

Also tried other USB ports (2.0 & 3.0), I've downloaded latest version of eLCC from website and nothing.

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Re: Elicenser not recognized in Mojave

Post by Martin.Jirsak » Sun Sep 30, 2018 7:42 pm

Hi,

If you have a new Mac, there is no USB 2 anymore. Then you need the latest USB-eLicenser key (the new hardware), and you have to transfer the license to this new USB-eLicenser (on a computer, where you can read the old USB-eLicenser).
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Re: Elicenser not recognized in Mojave

Post by CristianDeluxe » Mon Oct 01, 2018 12:58 am

On my 2017 MacBook Pro with only Thunderbolts ports (USB-C), eLLC works well, with a USB 3.1 to USB-C adapter, no problem with that.

The problem occurs in Mojave, but the dongle is ok and works.

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Re: Elicenser not recognized in Mojave

Post by NutBag » Tue Oct 09, 2018 2:44 am

AAAUUU OOOO!! Nightmares coming thanks! Tim named it properly Mojave like you die in the desert!
I am still sorting out Sierra. I keep getting pin wheels while in Cubase 9.5 now. Random but freezes thing for up to 3 min then everything fine.
Looked at activity monitor and only see MDS or Spotlight usual stuff. Seems to be getting worse. Rainbow pinwheels during a TV episode scoring is what nightmares are being made of. Seems to be a buss driver thing. Logic is ok, MOTU DP is ok, but i love my Dorico and Cubase.
Now with Kontakt 6 AAAAAAA OOOOO more nightmares and mem issues. Hope you sort it out for us others...

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Re: Elicenser not recognized in Mojave

Post by MUZZACCAX54 » Tue Nov 06, 2018 2:23 pm

I think E- Licenser control center is from now 32bits app... Mojave only work with apps in 64bits mode.
I do not know when they will convert it to 64bit..Maybe now they have done it ...

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Re: Elicenser not recognized in Mojave

Post by SRN2016 » Fri Dec 14, 2018 7:19 pm

I am still having this issue with the latest E-Licenser with Mojave 10.14.2, it happens about 50% of the time, if I unplug the the E-Licenser and plug it in again it usually works. This never happened with Sierra or High Sierra. I still have another drive with Sierra on it, if I boot with that drive the problem goes away. So it seems to be something with Mojave not hardware related with the E-Licenser dongle.

It is putting me off updating to Cubase 10 for now.
Cubase 10.0.40, Wavelab 9.5.50, macOS 10.14.6 Mac Pro (2009 flashed 5.1) 2 x 3.46 GHz 6-Core Intel Xeon, 32 GB RAM, Radeon RX 560 4096 MB, SSDs, MOTU 624 & 8D.

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Re: Elicenser not recognized in Mojave

Post by Eneco » Wed Dec 19, 2018 9:35 am

SRN2016 wrote:
Fri Dec 14, 2018 7:19 pm
I am still having this issue with the latest E-Licenser with Mojave 10.14.2, it happens about 50% of the time, if I unplug the the E-Licenser and plug it in again it usually works.
I'm having the exact same problem.

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Re: Elicenser not recognized in Mojave

Post by DaveP » Sat Dec 22, 2018 9:44 pm

Same issue here that has only happened now that I have bought Pro 10 - it will not load - gets started, loads a few things and then hangs.
Message after a force quit comes up with Synsopsis.app cannot be found etc.

Weird thing is 9.5 works, so guessing the eLicenser must be ok.

So far have deleted preferences, removed and reinstalled the eLicenser and even reloaded Mojave itself.
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Re: Elicenser not recognized in Mojave

Post by SRN2016 » Sun Dec 23, 2018 1:40 am

I'm trying the Pro 10 demo, yesterday it worked fine, today first time I started it I got the error, but quitting it, unplugging the dongle and plugging it again made it work again. Later in the day I quit Pro 10, hour or so later opened it and got the error:-( unplugged the dongle etc worked again!

Again if I go back to Sierra everything works fine as it has until Mojave.
Cubase 10.0.40, Wavelab 9.5.50, macOS 10.14.6 Mac Pro (2009 flashed 5.1) 2 x 3.46 GHz 6-Core Intel Xeon, 32 GB RAM, Radeon RX 560 4096 MB, SSDs, MOTU 624 & 8D.

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Re: Elicenser not recognized in Mojave

Post by Sander37 » Sun Dec 23, 2018 12:51 pm

After updating to 9.5.41, macOS 10.14.2 reported that "e-licencer software" is not compatible with the OS,
that should explain some of the problems people ar having.
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Re: Elicenser not recognized in Mojave

Post by SRN2016 » Sun Dec 23, 2018 3:15 pm

Sander37 wrote:
Sun Dec 23, 2018 12:51 pm
After updating to 9.5.41, macOS 10.14.2 reported that "e-licencer software" is not compatible with the OS,
that should explain some of the problems people ar having.
Interesting, I have not seen that message yet with the e-licencer software but I have seen it with other apps. As you say that probably explains the problem. Hopefully Steinberg will sort it out soon...
Cubase 10.0.40, Wavelab 9.5.50, macOS 10.14.6 Mac Pro (2009 flashed 5.1) 2 x 3.46 GHz 6-Core Intel Xeon, 32 GB RAM, Radeon RX 560 4096 MB, SSDs, MOTU 624 & 8D.

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Re: Elicenser not recognized in Mojave

Post by MarkyGoldstein » Fri Dec 28, 2018 8:14 pm

Another sad chapter in this book...

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Re: Elicenser not recognized in Mojave

Post by MrFluga » Fri Dec 28, 2018 9:41 pm

Unfortunately I also have e-licenser problems on Mojave, frequent random lost connections with the dongle making not only Cubase unusable but all my Steinberg software. To say it is frustrating is an understatement. Before Mojave I never had these problems. I have checked with a spare dongle, same problem. First I thought sleep caused the problem, but it actually happens at random times, even during sessions which crashes the software (aargh). I've also got the warning about the licenser software not being compatible by the way. Hopefully Steinberg can sort this out soon.
Mac Pro 2009 12x3.46 32Gb 10.14.2 | RME Fireface UC | Cubase 10.0.10 | Steinberg Absolute 3 | Arturia V-Collection | Waves, IK & Slate plugins

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Re: Elicenser not recognized in Mojave

Post by Eneco » Sat Dec 29, 2018 5:22 pm

MrFluga wrote:
Fri Dec 28, 2018 9:41 pm
I've also got the warning about the licenser software not being compatible by the way. Hopefully Steinberg can sort this out soon.
That's because Apple will only support 64 bit applications with their next macOS release. As eLicenser Control Center is still a 32 bit application we get this error message every now and then. I guess that's also the reason why we see these dongle problems. Hopefully the will provide a 64 bit version soon.

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Re: Elicenser not recognized in Mojave

Post by Martin.Jirsak » Sat Dec 29, 2018 5:39 pm

Hi,

I don't understand this from the technical point of view. If 32-bit is not supported at all I would expect the 32-but application doesn't work at all. Not that it works but sometimes there are problems.

Do you know some more technical details, please?
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Re: Elicenser not recognized in Mojave

Post by MrFluga » Sat Dec 29, 2018 7:13 pm

According to Apple, 32 bit software is supported at the moment but will not be in future OS versions. In 10.14 a warning is shown at regular intervals for 32 bit applications that are used. Apart from the warning, there shouldn't be any issues using the software.
Mac Pro 2009 12x3.46 32Gb 10.14.2 | RME Fireface UC | Cubase 10.0.10 | Steinberg Absolute 3 | Arturia V-Collection | Waves, IK & Slate plugins

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Re: Elicenser not recognized in Mojave

Post by SRN2016 » Fri Jan 18, 2019 1:00 pm

I have now updated to Cubase 10.0.10 and was still having this issue, however I might have a odd work around. I have found that if I launch the eLicenser program before launching Cubase, making sure all the licenses are showing, then close it and open Cubase it opens fine. I have been using this method most days for about 2 weeks now and it has worked every time. On the odd occasion I forgot to open eLicenser first I would get the error when opening Cubase. I would then have to remove and then reconnect the dongle and then open eLicenser or reboot.

I have tried it many times so there must be a connection but it could just be an odd coincidence!
Cubase 10.0.40, Wavelab 9.5.50, macOS 10.14.6 Mac Pro (2009 flashed 5.1) 2 x 3.46 GHz 6-Core Intel Xeon, 32 GB RAM, Radeon RX 560 4096 MB, SSDs, MOTU 624 & 8D.

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Re: Elicenser not recognized in Mojave

Post by MrFluga » Sun Jan 20, 2019 11:15 pm

Hey SRN2016, we have very similar macs and for me the problems seem to be finally gone. I did all sorts of troubleshooting on and off for several weeks, but some of the last things I did which coincided with the problems disappearing were
- rebuilding preferences of all Steinberg software
- rebuilding the soft e-licenser by using a special ELC installer available from Steinberg (I was not using the soft ELC however)
- Replacing the PRAM battery, which I probably should have done earlier anyway. This was because I found various posts suggesting a dying battery could affect low level functionality like USB so I thought why not.

For the last week I have had no issues, while before I would get ELC connection losses every 20 minutes or so when using any Steinberg software. I also bought a Sonnet USB 3 card and a new dongle and those work perfectly, but my problems disappeared before I got them.

Otherwise very happy with the performance of Mojave in general and Cubase 10 on my machine.
Mac Pro 2009 12x3.46 32Gb 10.14.2 | RME Fireface UC | Cubase 10.0.10 | Steinberg Absolute 3 | Arturia V-Collection | Waves, IK & Slate plugins

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Re: Elicenser not recognized in Mojave

Post by SRN2016 » Mon Jan 21, 2019 10:35 am

Hi MrFluga, thanks for your post and all the info, interesting, I will try and respond to each of your points:
- Preferences: I did these when I first started getting the problem with Cubase 9.5, have done it again with Cubase 10.0.10, seems to make no difference.
- Soft elicenser? I am not sure what you mean by the special installer? I have just the latest eLicenser downloaded from Steinberg 2.8.2.0 install version 6.11.3.1244
- PRAM battery: I replaced this just before I installed Mojave in November when I put the new graphics card in.
- Sonnet USB 3 card: I have had one of these installed for since 2017 but I am using the dongle on one of the builtin USB 2 sockets. I am pretty sure I have tried it in one of the USB 3 sockets and got the same issue but I will try again to make sure.
- New Dongle: I am using the dongle I got when I bought Wavelab 9 in Sept 2016.

I have not experienced any ELC connection loss once Cubase is up and running, which is often for hours, sometimes all day 10-12 hours. It is only when opening Cubase (I have not used Wavelab for a while, so I will only talk about my experience with Cubase) that I get the issue. As in my post above if I launch the eLicenser app then close it before opening Cubase it opens normally, however Cubase must be opened straight away, if I wait 5-10mins then open Cubase the connection loss happens.

Also just in the past couple of days, sometimes before the eLicenser opens I now the the message that the eLicenser app needs to be upgraded to be compatible with Mojave, I had not had that before, then the eLicenser open normally.

I totally agree about the performance of Mojave in general and Cubase 10, both are running superbly. Mojave is undoubtably the smoothest quickest responding macOS I have had on this machine in ages if not ever and Cubase 10, other than this ELC issue and one other issue related to a 3rd party plugin is performing superbly, much better than 9.5, the CPU usage seems way better.
Cubase 10.0.40, Wavelab 9.5.50, macOS 10.14.6 Mac Pro (2009 flashed 5.1) 2 x 3.46 GHz 6-Core Intel Xeon, 32 GB RAM, Radeon RX 560 4096 MB, SSDs, MOTU 624 & 8D.

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Re: Elicenser not recognized in Mojave

Post by MrFluga » Mon Jan 21, 2019 6:27 pm

SRN2016 wrote:
Mon Jan 21, 2019 10:35 am
I am not sure what you mean by the special installer?
It can be found here:
https://www.steinberg.net/nc/en/support ... ssing.html

I think it just deletes the soft licenser and creates a new one along with installing the regular ELC. But I have no idea if it played some part in solving my issues.
Mac Pro 2009 12x3.46 32Gb 10.14.2 | RME Fireface UC | Cubase 10.0.10 | Steinberg Absolute 3 | Arturia V-Collection | Waves, IK & Slate plugins

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Re: Elicenser not recognized in Mojave

Post by SRN2016 » Tue Jan 22, 2019 1:25 am

MrFluga wrote:
Mon Jan 21, 2019 6:27 pm
SRN2016 wrote:
Mon Jan 21, 2019 10:35 am
I am not sure what you mean by the special installer?
It can be found here:
https://www.steinberg.net/nc/en/support ... ssing.html

I think it just deletes the soft licenser and creates a new one along with installing the regular ELC. But I have no idea if it played some part in solving my issues.
Thanks for that, I'll let you know how I get on.
Cubase 10.0.40, Wavelab 9.5.50, macOS 10.14.6 Mac Pro (2009 flashed 5.1) 2 x 3.46 GHz 6-Core Intel Xeon, 32 GB RAM, Radeon RX 560 4096 MB, SSDs, MOTU 624 & 8D.

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Re: Elicenser not recognized in Mojave

Post by SRN2016 » Sun Jan 27, 2019 11:35 am

SRN2016 wrote:
Tue Jan 22, 2019 1:25 am
MrFluga wrote:
Mon Jan 21, 2019 6:27 pm
SRN2016 wrote:
Mon Jan 21, 2019 10:35 am
I am not sure what you mean by the special installer?
It can be found here:
https://www.steinberg.net/nc/en/support ... ssing.html

I think it just deletes the soft licenser and creates a new one along with installing the regular ELC. But I have no idea if it played some part in solving my issues.
Thanks for that, I'll let you know how I get on.
I downloaded the installer but I thought first off I would try moving the dongle from one of the builtin USB 2 sockets to one of the USB 3 sockets on my Sonnet USB 3 card, that was on Tuesday 22nd and as of today (Sunday 27th) every time I have launched Cubase 10 it has opened with no error! Every so often I do get the 'eLicenser needs to be upgraded to be compatible with Mojave' message but then it opens normally.

I'm not going to install the soft licenser special installer.

It is also worth noting that the USB 2 socket the dongle was in was the same one it has been in since I got it and worked fine with Sierra.

If anyone can make sense of this I would be interested:-)
Cubase 10.0.40, Wavelab 9.5.50, macOS 10.14.6 Mac Pro (2009 flashed 5.1) 2 x 3.46 GHz 6-Core Intel Xeon, 32 GB RAM, Radeon RX 560 4096 MB, SSDs, MOTU 624 & 8D.

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