Cubase 10 Has Stop Working (BEX64 error) on Windows 8

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heryedan
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Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by heryedan »

Does anyone have the same Problem like this? :

Problem signature:
Problem Event Name: BEX64
Application Name: Cubase10.exe
Application Version: 10.0.5.72
Application Timestamp: 5bdacde4
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10240.16390
Fault Module Timestamp: 55a5b718
Exception Offset: 0000000000065a4e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 6.2.9200.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 777f
Additional Information 2: 777f58ffa9905fe470ec7c441157d1e9
Additional Information 3: a1f7
Additional Information 4: a1f7290a051519bce3570f4427b6bbfe

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

That was the message before even start the Logo,..
My Cubase 9.5 was OK till now

HELP HELP HELP !!!

Martin.Jirsak
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by Martin.Jirsak »

Hi and welcome,

Do you have a common Cubase crash dump file located in Documents/Steinberg/CrashDumps? If yes, attach it, please.
Martin Jirsak
How to show notes of the chord/scale only
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heryedan
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by heryedan »

Martin.Jirsak wrote:
Thu Nov 29, 2018 8:50 pm
Hi and welcome,

Do you have a common Cubase crash dump file located in Documents/Steinberg/CrashDumps? If yes, attach it, please.

There's no file,.. cubase not even start the logo,..
Windows not execute anything of cubase 10 session,..
The last crash dump I have is only from Cubase 9.5

Martin.Jirsak
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by Martin.Jirsak »

Hi,

Then I would guess the issue is somewhere around the graphic card.

Please read some articles on the Steinberg Help Center about this topic.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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fischerb2
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by fischerb2 »

Hi

I have the same problem windows 8 + cubase AI 10


Problem Event Name: BEX64
Application Name: Cubase LE AI Elements 10.exe
Application Version: 10.0.10.100
Application Timestamp: 5c0fe06c
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10240.16390
Fault Module Timestamp: 55a5b718
Exception Offset: 0000000000065a4e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 6.2.9200.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 030b
Additional Information 2: 030bef9763e0fd7315fb3f1d89c1177e
Additional Information 3: 27a8
Additional Information 4: 27a874f1e2b18f04c000df3


Has anyone find a solution?

Thank you!!!

Martin.Jirsak
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by Martin.Jirsak »

Hi,

This seems to be a graphics card issue. Search Google for the BEX64 error, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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peter21
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by peter21 »

hi
I too have the same problem..

Faulting application name: Cubase10.exe, version: 10.0.15.136, time stamp: 0x5c48da34
Faulting module name: ucrtbase.dll, version: 10.0.17763.348, time stamp: 0x26a80883
Exception code: 0xc0000409
Fault offset: 0x000000000006e91e
Faulting process id: 0x190c
Faulting application start time: 0x01d4d4c31af19b7e
Faulting application path: C:\Program Files\Steinberg\Cubase 10\Cubase10.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 07098b5c-5ff6-4e9d-a3fb-ed8e389e8ef1
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1876131642047924299, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Cubase10.exe
P2: 10.0.15.136
P3: 5c48da34
P4: ucrtbase.dll
P5: 10.0.17763.348
P6: 26a80883
P7: 000000000006e91ethis is their La
P8: c0000409
P9: 0000000000000007
P10:

Read this Message so I contacted AMD my Graphics Card Manufacturer who offered some solutions which didn't work.
This is their last reply
Thank you for your response

I understand you are observing random application crash while you are working with Cubase in the system.

I could recommend you to get in touch with the Cubase application support team to know there is any known issue with the application version cras at mean time I will also make a note and discuss it internally.

Thanks for contacting AMD

Please advise it does get rather irritating
Thanks

Mashadar
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by Mashadar »

Hi,

I had the same problem. The solution, which worked for me, is:

1.) Check your NET-Framework
2.) Repair your Microsoft Visual C++ Redistributable für Visual Studio 2017 (do not reinstall it!)
3.) Update your graphic card driver (not with the AMD Radeon Software! Use the Windows control panel)
4.) Click the windows-key and search for "cmd.exe".
5.) Run cmd.exe as administrator, once the cmd prompt opens up, type the following and press Enter: bcdedit.exe /set {current} nx AlwaysOff
--> If done correctly, you'll see the message "The operation completed successfully"
--> If you get an "Access denied" message, then you didn't run cmd.exe as administrator.
6.) Restart your PC
7.) Right click on the Cubase 10 icon -> Properties -> "run as administrator" & "Windows 7 compatibility"

That´s it.

Hope that helps!

Greetz

peter21
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by peter21 »

HI Mashadar
Thanks for tips :)
But no luck so far....Tried everything..But the crashes are much less now.
I think Its something with the graphics2d.dll...cause 9.5 crashes as well But with the graphics2d.dll error.
Cubase 8 and nuendo 7 work fine..both don't have the Graphics2d.dll file...

peter21
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by peter21 »

Problem Solved !
The latest update from gigabyte ..my motherboard solved the issue..no more crashes :)
Cubase is now super stable
So anyone having this BEX64 / ucrtbase.dll / graphics2d.dll try updating your motherboard and bios.
cheers

Steinger12
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by Steinger12 »

Martin.Jirsak wrote:
Thu Nov 29, 2018 8:50 pm
Hi and welcome,

Do you have a common Cubase crash dump file located in Documents/Steinberg/CrashDumps? If yes, attach it, please.
Hello . I have the same problem when i close cubase pro 10.

Nombre del evento de problema: BEX64
Nombre de la aplicación: Cubase10.exe
Versión de la aplicación: 10.0.30.236
Marca de tiempo de la aplicación: 5cfa2b09
Nombre del módulo con errores: ntdll.dll


Here are crash dump files.

Windows 7 , 64 bit .

Martin.Jirsak
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by Martin.Jirsak »

Hi,

Did the update of your motherboard and BIOS help?

If not, attach the source *.dmp file(s), please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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IosifPapados
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by IosifPapados »

I have the same issue guys. Everything is updated but cubase crashing. It makes a lading noise, freezes and closing without creating crash dump file

Martin.Jirsak
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by Martin.Jirsak »

IosifPapados wrote:
Fri Feb 07, 2020 2:27 am
I have the same issue guys. Everything is updated but cubase crashing. It makes a lading noise, freezes and closing without creating crash dump file
Hi and welcome,

Use Microsoft ProcDump utility to generate a dmp file, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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avavav
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Re: Cubase 10 Has Stop Working (BEX64 error) on Windows 8

Post by avavav »

Hi guys,

Had the same problems and wanted to send the GPU back already. I have tried many many many many tweaks.

ONLY the following steps helped me:
Driver: 19.8.1 (please use "DDU/Display Driver Uninstaller" to uninstall the previous driver)
Disable some scheduled tasks with "Autoruns" (Autoruns for Windows v13.96)

Disable.PNG
(34.61 KiB) Not downloaded yet


I really hope it helps.
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