Download Assistant Crash on Startup [Merged]

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CaliforniaNashville
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Download Assistant Crash OSX Mojave

Post by CaliforniaNashville » Fri Nov 23, 2018 7:13 am

Download Assistant does not even boot up. I double click the application and within a second it closes. Everything else is up to date on my computer. Just trying to update to C10.

Any thoughts or ideas? Anyone else having this issue?

Thanks :)
Computer Basics: OSX 10.14.1 Mojave - Apple 27 inch iMac Retina 5K 4 GHz Intel Core i7 (Late 2015) - 16 GB 1867 MHz DDR3 - LG UltraFine Display 27 inch
Software Basics: Cubase 9.5.10 (64 Bit) - HALion 6 - UR824
Powered By: Waffle House - White Castle - In n Out - Costco $1.50 Hot Dogs - Starbucks

CaliforniaNashville
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Joined: Thu May 30, 2013 3:16 pm
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Download Assistant Crash on Startup [Merged]

Post by CaliforniaNashville » Sat Nov 24, 2018 4:59 am

Screen Shot 2018-11-23 at 7.53.48 PM.png
Screen shot of console messages
(670.54 KiB) Not downloaded yet
Screen Shot 2018-11-23 at 7.53.48 PM.png
Screen shot of console messages
(670.54 KiB) Not downloaded yet
I am trying to update to C10 for OSX Mojave - Download Assistant crashes on startup - any help would be appreciated - :)

MW
Computer Basics: OSX 10.14.1 Mojave - Apple 27 inch iMac Retina 5K 4 GHz Intel Core i7 (Late 2015) - 16 GB 1867 MHz DDR3 - LG UltraFine Display 27 inch
Software Basics: Cubase 9.5.10 (64 Bit) - HALion 6 - UR824
Powered By: Waffle House - White Castle - In n Out - Costco $1.50 Hot Dogs - Starbucks

jazzthieves
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Re: Download Assistant Crash on Startup

Post by jazzthieves » Sat Nov 24, 2018 10:52 am

I put in a support ticket for a download assistant issue over a week ago and still no reply, so I wouldn’t hold out for immediate help.

Lots of people with similar issues but there don’t seem to be any solutions.

CaliforniaNashville
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Joined: Thu May 30, 2013 3:16 pm
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Re: Download Assistant Crash on Startup

Post by CaliforniaNashville » Sat Nov 24, 2018 11:18 am

I was kind of afraid of that. Hopefully someone will figure this out. Thanks for the help with this 👍
Computer Basics: OSX 10.14.1 Mojave - Apple 27 inch iMac Retina 5K 4 GHz Intel Core i7 (Late 2015) - 16 GB 1867 MHz DDR3 - LG UltraFine Display 27 inch
Software Basics: Cubase 9.5.10 (64 Bit) - HALion 6 - UR824
Powered By: Waffle House - White Castle - In n Out - Costco $1.50 Hot Dogs - Starbucks

CaliforniaNashville
New Member
Posts: 27
Joined: Thu May 30, 2013 3:16 pm
Contact:

Serious Issue with Download Assistant

Post by CaliforniaNashville » Mon Jan 28, 2019 7:52 am

I have been having this problem for a few months. I purchased my update for Cubase 10 and downloaded the Download Assistant. Download Assistant continues to crash at startup. I have been patient for a few months now and none of the updates make a difference.

My computers and software are all very recent and kept clean - have no idea how to fix this.

Still looking for some type of help or feedback.

Thanks -

:?:
Computer Basics: OSX 10.14.1 Mojave - Apple 27 inch iMac Retina 5K 4 GHz Intel Core i7 (Late 2015) - 16 GB 1867 MHz DDR3 - LG UltraFine Display 27 inch
Software Basics: Cubase 9.5.10 (64 Bit) - HALion 6 - UR824
Powered By: Waffle House - White Castle - In n Out - Costco $1.50 Hot Dogs - Starbucks

CaliforniaNashville
New Member
Posts: 27
Joined: Thu May 30, 2013 3:16 pm
Contact:

Serious Issue with Download Assistant

Post by CaliforniaNashville » Mon Jan 28, 2019 7:54 am

I have been having this problem for a few months. I purchased my update for Cubase 10 and downloaded the Download Assistant. Download Assistant continues to crash at startup. I have been patient for a few months now and none of the updates make a difference.

My computers and software are all very recent and kept clean - have no idea how to fix this.

Still looking for some type of help or feedback.

Thanks -
Computer Basics: OSX 10.14.1 Mojave - Apple 27 inch iMac Retina 5K 4 GHz Intel Core i7 (Late 2015) - 16 GB 1867 MHz DDR3 - LG UltraFine Display 27 inch
Software Basics: Cubase 9.5.10 (64 Bit) - HALion 6 - UR824
Powered By: Waffle House - White Castle - In n Out - Costco $1.50 Hot Dogs - Starbucks

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LSlowak
Steinberg Employee
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Re: Serious Issue with Download Assistant

Post by LSlowak » Mon Jan 28, 2019 9:43 am

Moved to the correct forum...
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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