Dorico Pro freeze on playback

Discussions about our next-generation scoring application, Dorico.
Post Reply
benny99
New Member
Posts: 4
Joined: Thu Mar 23, 2017 3:06 pm
Contact:

Dorico Pro freeze on playback

Post by benny99 » Mon May 06, 2019 5:18 am

Hi All.. I am new Dorico user, though seasoned Finale and Cubase user, but just crossgraded to Dorico Pro. Completed all installations, upgraded to latest version (2.2.20.1286). Checked eLicencer, etc.. all is good.. To get started, I opened one of the demo scores. When I clicked on the play button my Mac gets the dreaded spinning rainbow wheel .. followed by the usual 'not responding' message and thus a force quit. I have tried most of the demo files with the same result. I have also done several restarts and shutdowns. I started a new blank project, consisting of just a few notes for a single instrument, but the same problem. The playback cursor never moves off the first note.. very frustrating.
OSX 10.12.4 32RAM . No other apps running. Cubase 6.5 and NI Complete also on the computer, if that's a possible conflict cause..

User avatar
Ulf
Steinberg Employee
Posts: 2214
Joined: Wed Jul 31, 2013 9:44 am
Location: Steinberg Headquarters
Contact:

Re: Dorico Pro freeze on playback

Post by Ulf » Mon May 06, 2019 8:29 am

Would you please start Dorico and from the main menu choose 'Help > Create Diagnostic Report'.
That creates a zip file on your desktop, please send it to 'u dot stoermer at steinberg dot de'.
Thanks
Steinberg employee

Derrek
Grand Senior Member
Posts: 3504
Joined: Sun Aug 07, 2016 6:23 pm
Location: East Coast, USA
Contact:

Re: Dorico Pro freeze on playback

Post by Derrek » Mon May 06, 2019 1:23 pm

Also check that you installed, not just the Dorico program, but also the Playback 1 and Playback 2 files.

Image
download.png
(65.15 KiB) Not downloaded yet
Dorico Pro 3.5.0.1020, Finale (v26), GPO, JABB3, GWI, NotePerformer 3, CuBase Pro 10.5 newbie
Windows 10 (also Mac Catalina as alternate)
US English Keyboard

User avatar
Ulf
Steinberg Employee
Posts: 2214
Joined: Wed Jul 31, 2013 9:44 am
Location: Steinberg Headquarters
Contact:

Re: Dorico Pro freeze on playback

Post by Ulf » Mon May 06, 2019 1:56 pm

Derrek wrote:
Mon May 06, 2019 1:23 pm
Also check that you installed, not just the Dorico program, but also the Playback 1 and Playback 2 files.
Yes, but even without these packages, Dorico would still continue functioning and not freeze. Only thing, sound would not come out.
So must be something else wrong on his system....
Steinberg employee

G_Bernstein
New Member
Posts: 14
Joined: Tue Feb 19, 2019 11:03 pm
Location: Rio de Janeiro
Contact:

Re: Dorico Pro freeze on playback

Post by G_Bernstein » Sun Aug 11, 2019 10:23 pm

I just installed Dorico on a new Mac and I'm having exactly the same problem right now. I'm downloading Playback 1 and 2 and will reinstall. Meanwhile, if someone sees this post and has some idea, please write it down here.

User avatar
Daniel at Steinberg
Moderator
Posts: 17109
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Dorico Pro freeze on playback

Post by Daniel at Steinberg » Sun Aug 11, 2019 10:43 pm

G_Bernstein, do you have any MIDI devices attached to your computer? Or do you routinely use e.g. the IAC Bus to route MIDI between different applications on your computer? Try going to the Play page of Preferences and disabling any MIDI input devices you don't need to use.

G_Bernstein
New Member
Posts: 14
Joined: Tue Feb 19, 2019 11:03 pm
Location: Rio de Janeiro
Contact:

Re: Dorico Pro freeze on playback

Post by G_Bernstein » Thu Sep 05, 2019 2:55 am

Hi Daniel,
Thank you for your answer and sorry not to have seen this before. Ulf has been helping me directly, that's why I didn't come back here. Unfortunately, so far, we had no luck. I just checked your idea and it didn't work either, since I only have my electric piano as MIDI device.

User avatar
trumpetfish
New Member
Posts: 20
Joined: Thu Oct 20, 2016 5:07 pm
Location: Cologne
Contact:

Re: Dorico Pro freeze on playback

Post by trumpetfish » Thu Sep 05, 2019 1:26 pm

You should check the samplerate in preferences-play. I had the same prob and changed it from 48 to 44,1...
iMac 2011, MacBook Pro 2017, Dorico pro 3, Cubase 10, S04

G_Bernstein
New Member
Posts: 14
Joined: Tue Feb 19, 2019 11:03 pm
Location: Rio de Janeiro
Contact:

Re: Dorico Pro freeze on playback

Post by G_Bernstein » Fri Sep 06, 2019 10:05 pm

Thank you trumpetfish. But playback has been working fine now for a few days, even at 48. The problem now is that my ARIA VSTs are not available. The VST whitelist is fine, but those files to be thrown in the trash keep coming back.

Post Reply

Return to “Dorico”

Who is online

Users browsing this forum: PaulDXB, RWW and 6 guests