Cubase 10 crashes permanently

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Phunky_Phaqir
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Cubase 10 crashes permanently

Post by Phunky_Phaqir » Mon May 27, 2019 10:47 am

Cheers folks,

I've already contacted the support, but I read that it can take some time for the support team to respond so I thought that I will post a topic here in the forum.

I've built a new audio computer two weeks ago, because my old one was outdated. Specs: i79700k CPU, Gigabyte Z370 Motherboard, KalmX Geforce 1050i Graphic Card, RME HDSP 9632 PCI sound card, 2x UAD PCIe DSP Cards (1x Octo & 1x Solo).
My old system was a windows 7 system and ran with cubase 7.5. I NEVER EVER had issues due to unstability.
I heard that Cubase 10 works better with modern CPU's (and Windows 10), so I updated my Cubase 7.5 to 10.

I've assambled my new PC, installed Windows 10, installed my RME sound Card drivers, installed Universal audio driver, installed some third party VST's, installed Cubase and than I started my software.
Everything worked fine and seemed to be very proper.
I've worked for 1/2 hours with my Cubase... Created maybe 8-10 audio tracks and had like 6-8 universal audio cambridge EQ's running. (no other VST's involved) CPU didn't even recognize it was working and my DSP load was like 2-3%. No workload for the hardware at all.
after 1/2 hours Cubase immediatly starts crashing. And after it crashed the first time, it crashes permanently. (Only when I'm in the project. cubase lets me load my project but after 1sec-2mins it crashes)The program just quits without any error messages or sth like that. At least cubase creates crash dumps that I could report to the cubase guys.
I've changed sample rates/buffer sizes and even unplugged my graphic card (because I read in a forum that cubase 10 has problems with some graphic cards (what?! :D))... no chance. Cubase crashes either immediatly after start up or at the latest after 2 minutes.

Maybe somebody here had some simiilar issues? Any problem between Universal Audio and Cubase?? Problems between Windows 10 and Cubase?

If the support won't fix my problem I will probably try to downgrade to Cubase version 7.5/9.5 or sth and wait till Steinberg will release a stable product for my system.

Oh, and I'm pretty sure that I've installed all the latest drivers for my hardware, because I don't have a CD drive. So I downloaded the latest drivers for all of my stuff from the net two weeks ago.

Greetz
Tim


EDIT: I've just reopened the project and when I don't play any audio it seems to be stable. (For about 30/40mins now) I don't touch anything and cubase doesn't crash. But when I start to play audio it crashes again...

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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Mon May 27, 2019 7:55 pm

Hi,

Make sure all your plug-ins are up-to-date.

If you have lots of crashes, try to trash Cubase preferences (rename the preferences folder) and don't forget to rename even an older Cubase preferences folder.

Try reinstall Cubase (from the full installer).

If it doesn't help, attach *.dmp files (the latests files) from the Documents/Steinberg/CrashDumps folder.
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Icarus
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Re: Cubase 10 crashes permanently

Post by Icarus » Tue May 28, 2019 11:40 pm

Same problem here. Every new project I built with Cubase 10 worked fine so far. But today I wanted to work on a project I created with Cubase 9 - and it is impossible. It crashes within two minutes, mostly earlier. Very frustrating. And there doesn't seem to be any pattern when it crashes. It just crashes when it is played. Since this is a project that is in the end stadium it would be way to much effort to check every used plugin for compatibility. :(
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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Wed May 29, 2019 7:51 am

Hi,
Icarus wrote:
Tue May 28, 2019 11:40 pm
Same problem here.
Same as it was written... Could you attach a dump file please? Maybe I can read it if it which plug-in is faulty.
Martin Jirsak
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Re: Cubase 10 crashes permanently

Post by Phunky_Phaqir » Wed May 29, 2019 9:36 am

I think in my case the problem isn't caused by incompatible plugins.. I only used universal audio plug ins in my session and I think all the UA stuff is supported.
Yesterday I played around with my project a little bit and when I set the buffer size to 32 samples I had stable 30minutes before I closed the project manually. So I think in my case it has sth to do with the playback engine/ASIO sth like that... With higher buffer rates the project crashes as reported above.

I haven't had time to delete cubase from my PC and re-install, but I will try the next days and report here.

(I'll add a few crash dumps to the attachments)
Attachments
Cubase 10.0.20.187 64bit 2019.5.25 23.48.38.638.dmp
(722.07 KiB) Downloaded 55 times
Cubase 10.0.20.187 64bit 2019.5.25 23.45.00.270.dmp
(721.29 KiB) Downloaded 49 times
Cubase 10.0.20.187 64bit 2019.5.25 23.44.32.730.dmp
(640.31 KiB) Downloaded 38 times

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Re: Cubase 10 crashes permanently

Post by Icarus » Wed May 29, 2019 10:43 am

Martin.Jirsak wrote:
Wed May 29, 2019 7:51 am
Could you attach a dump file please?
I wish I could. The project crashed a dozen times yesterday, but no dump file was created. It simply says "Cubase doesn't work anymore" and that's it.
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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Wed May 29, 2019 11:09 am

Icarus wrote:
Wed May 29, 2019 10:43 am
Martin.Jirsak wrote:
Wed May 29, 2019 7:51 am
Could you attach a dump file please?
I wish I could. The project crashed a dozen times yesterday, but no dump file was created. It simply says "Cubase doesn't work anymore" and that's it.
Hi,

Please, search the forum. There are some tools mentioned, how to get a dump from the system. (Sorry, I'm not Windows expert.)
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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Wed May 29, 2019 11:18 am

Hi,
Phunky_Phaqir wrote:
Wed May 29, 2019 9:36 am
I think in my case the problem isn't caused by incompatible plugins..
You are right, this crash is not in plug-ins. It's an known issue, which should be fix in the next update.
Martin Jirsak
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Re: Cubase 10 crashes permanently

Post by bernwa » Wed Sep 11, 2019 1:27 am

I've in Cubase 10 hell ever since I updated. I've already uninstalled and reinstalled. Steinberg/Yamaha suspects 10 is not compatible with my graphics card. My computer was custom built and pretty new and runs Cubase 8.5 beautifully. I was told that my case would be esculated to Germany but have not heard anything back so far. I'm running the latest version in Windows 10. Another strange thing is that Cubase is not showing in crash reports for 10. Only for 8.5, which there weren't many there. I'm about the throw my hands up and except that I shouldn't have spent the $200 to upgrade when 8.5 works just fine. Any insight would be greatly appreciated. It was also be great to hear back from Steinberg. Thanks for reading...

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Re: Cubase 10 crashes permanently

Post by J Buckingham » Wed Sep 11, 2019 2:33 am

Today Cubase crashed basically as soon as I opened it, empty project. I'm not believe it!
Attachments
Cubase 10.0.40.284 64bit 2019.9.11 11.20.12.924.dmp
(835.71 KiB) Downloaded 35 times
Cubase Pro 10 (Latest), i7 9800x @ 4.2GHz, 128GB RAM, Windows 10 Home, Focusrite Scarlett Solo, Geforce GTX 1060

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Re: Cubase 10 crashes permanently

Post by bernwa » Wed Sep 11, 2019 6:20 am

I can't even generate a crash report...

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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Wed Sep 11, 2019 11:33 am

J Buckingham wrote:
Wed Sep 11, 2019 2:33 am
Today Cubase crashed basically as soon as I opened it, empty project. I'm not believe it!
Hi,

Could you try to start Cubase in Safe Start Mode?

And could you try to reinstall Cubase (make sure you install from the unpacked folder and as an administrator, please)?
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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Wed Sep 11, 2019 11:34 am

bernwa wrote:
Wed Sep 11, 2019 6:20 am
I can't even generate a crash report...
Hi,

Could you use Microsoft ProcDump utility, to generate a crash dump file, please?
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Re: Cubase 10 crashes permanently

Post by bernwa » Wed Sep 11, 2019 11:04 pm

Thanks, I already uninstalled and reinstalled. I'll try the ProcDump utility asap.

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Re: Cubase 10 crashes permanently

Post by Edsly » Thu Sep 12, 2019 11:24 pm

Same here. Cubase 10 Artist just keeps crashing at random.
I thought I'd fixed it by making sure all of the drivers were up to date and even replaced the keyboard USB cable.
But no. There's no crash report generated so haven't a clue what it is.
The latest thing to happen is when launching Cubase, the Steinberg Hub: News and Tutorials fails to load, just a blank panel.
I'm new to the world of DAW but this software seems quite enreliable.

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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Fri Sep 13, 2019 12:26 pm

Edsly wrote:
Thu Sep 12, 2019 11:24 pm
Same here. Cubase 10 Artist just keeps crashing at random.
I thought I'd fixed it by making sure all of the drivers were up to date and even replaced the keyboard USB cable.
But no. There's no crash report generated so haven't a clue what it is.
The latest thing to happen is when launching Cubase, the Steinberg Hub: News and Tutorials fails to load, just a blank panel.
I'm new to the world of DAW but this software seems quite enreliable.
Hi,

If you are on Windows, try to use Microsoft ProcDump utility to get a crash dump, please.
Martin Jirsak
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Re: Cubase 10 crashes permanently

Post by Edsly » Fri Sep 13, 2019 10:48 pm

Ok, I've downloaded ProcDump. Do I need to launch it maually and if so, what parameters do I use?
Also, where does it save the files?
I'd hoped that the recent Cubase update would fix the problem but it hasn't.
Thanks.

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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Mon Sep 16, 2019 8:30 am

Hi,
Edsly wrote:
Fri Sep 13, 2019 10:48 pm
Ok, I've downloaded ProcDump. Do I need to launch it maually and if so, what parameters do I use?
Also, where does it save the files?
I'm sorry, I don't know, I have never used it. But several users here on the forum did.

Please read ProcDump documentation.

Thanks
Martin Jirsak
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Re: Cubase 10 crashes permanently

Post by mitchiemasha » Mon Sep 16, 2019 8:56 am

If things got that bad and it was a new build... I'd simply build it again, benchmark it, intel XTU, CPUID, Cinebench etc. After achieving a stable PC instal Cubase before the other VST's.

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Re: Cubase 10 crashes permanently

Post by bernwa » Tue Sep 17, 2019 6:25 am

Actually, I updated my eLicenser and it seems to have fixed the crashing. Knock on wood, I've had 2 days straight with 3 hour sessions each and 10 has been working great. I'm sort of surprised that solution wasn't suggested. But I appreciate the support. Best to all.

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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Tue Sep 17, 2019 7:55 am

bernwa wrote:
Tue Sep 17, 2019 6:25 am
Actually, I updated my eLicenser and it seems to have fixed the crashing. Knock on wood, I've had 2 days straight with 3 hour sessions each and 10 has been working great. I'm sort of surprised that solution wasn't suggested. But I appreciate the support. Best to all.
Hi,

Wow, good to know. Most often eLCC software is not the one... I'm glad it works for you now.
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Re: Cubase 10 crashes permanently

Post by bernwa » Tue Sep 17, 2019 9:00 pm

Just a followup... overall Cubase 10 is working way better. But it did crash today after about 3 hours of work. Interestingly, when I opened Cubase 10 again it didn't auto-save. Is that a setting in preferences? Also, no crash report. Why do you think that would be. Only 1 crash in 3 sessions but still not as reliable as 8.5. But I do like it. I'd love to know what's up with these 2 issues though... Thanks!

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Re: Cubase 10 crashes permanently

Post by Martin.Jirsak » Wed Sep 18, 2019 7:40 am

Hi,

The is a preference for the auto save. By default it's set to 15 minutes.

Hard to say, why it didn't work for you. Are you sure you are running fully compatible system?
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Re: Cubase 10 crashes permanently

Post by bernwa » Wed Sep 18, 2019 3:48 pm

As far as I know it's a fully compatible system. Steinberg took a look at my system report and said everything was perfect. Believe me, this has been a bit stressful for me. It works a lot better now but I may have to hire someone to come in if it continues to crash regularly.

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Re: Cubase 10 crashes permanently

Post by designer » Wed Sep 18, 2019 4:04 pm

I've had this problem a couple of times since the beginning, and I have run different windows and got it right.

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