Frequent Crashes without Dump Files

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Eriias
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Posts: 20
Joined: Sat Apr 20, 2019 11:28 am
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Frequent Crashes without Dump Files

Post by Eriias » Wed Jul 17, 2019 7:10 am

Hi!

I'm having frequent crashes in Cubase 10 Pro, and I can't find a common denominator with what's causing it. I saw in another post a request for a dump file, but in looking for that location, I don't even see a dump file folder, despite the fact that I'm probably approaching my 10th crash this week. Thankfully the .bak files usually have most of what I had been doing and I'm now hitting ctrl+S after I do pretty much anything but this isn't sustainable.

I looked at this older thread with a similar issue in Cubase 9: viewtopic.php?t=139229

What's described here is basically my problem, but frankly I don't understand a lot of the solutions. I don't know how to trash the preferences or whatever. It seems completely random what I'll be doing pre-crash. The ones I can remember are:

-copy-dragging a bar's worth of arpeggios
-copy dragging a section
and most recently,
-adding a reverb effect as a send

I'm working with pretty small projects here, just following along with tutorials and this is happening. As above, I'll freeze for just a few seconds and then poof, Cubase is gone with no dump file, no nothing.

I don't know a ton about computer specs but I think these are the relevant ones:

Intel i7 processor
16 gb ram
64 bit on windows 10

Any ideas? Apparently this issue plagued users in 9.5 but I guess it's still getting me here in 10.
Equipment/Software
Cubase Pro 10
UR22mkII Audio Interface
Roland A-500 Pro MIDI Keyboard
Windows 10
ASUS Laptop

Eriias
New Member
Posts: 20
Joined: Sat Apr 20, 2019 11:28 am
Contact:

Re: Frequent Crashes without Dump Files

Post by Eriias » Wed Jul 17, 2019 7:40 am

Another one to add just now. Clicked on the little E button on my guitar part after trying out various VST amp presets (no issues while cycling through like 20 of them, but then when I tried to open it again, poof, gone again.)
Equipment/Software
Cubase Pro 10
UR22mkII Audio Interface
Roland A-500 Pro MIDI Keyboard
Windows 10
ASUS Laptop

Eriias
New Member
Posts: 20
Joined: Sat Apr 20, 2019 11:28 am
Contact:

Re: Frequent Crashes without Dump Files

Post by Eriias » Wed Jul 17, 2019 7:50 am

So I tried to use the "Problem Report" function another user suggested in the post I linked. I'll post this garbledygooko and hopefully this will mean something to someone:

Source
Cubase 10

Summary
Stopped working

Date
‎7/‎17/‎2019 11:07 AM

Status
Report sent

Description
Faulting Application Path: E:\Steinberg\Cubase 10\Cubase10.exe

Problem signature
Problem Event Name: BEX64
Application Name: Cubase10.exe
Application Version: 10.0.20.187
Application Timestamp: 5c935e03
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.17134.677
Fault Module Timestamp: 9f346d3f
Exception Offset: 000000000006e14e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Information 1: cede
Additional Information 2: cede0982157e31be832ca6a62f110513
Additional Information 3: ed95
Additional Information 4: ed9529f934df1e99409900ad01426257

Extra information about the problem
Bucket ID: 863a8b1bd713f52f88ffcc669d670d57 (1801383117070994775)

______________________________________

Source
Cubase 10

Summary
Stopped working

Date
‎7/‎17/‎2019 2:40 PM

Status
Report sent

Description
Faulting Application Path: E:\Steinberg\Cubase 10\Cubase10.exe

Problem signature
Problem Event Name: BEX64
Application Name: Cubase10.exe
Application Version: 10.0.20.187
Application Timestamp: 5c935e03
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.17134.677
Fault Module Timestamp: 9f346d3f
Exception Offset: 000000000006e14e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4823
Additional Information 2: 48233a9cecdb8b0ad8b377127d2f085d
Additional Information 3: 6c6b
Additional Information 4: 6c6bb97800de37ea6a93f6f969abb0d8

Extra information about the problem
Bucket ID: 863a8b1bd713f52f88ffcc669d670d57 (1801383117070994775)

___________________________________

Source
Cubase 10

Summary
Stopped working

Date
‎7/‎17/‎2019 3:39 PM

Status
Report sent

Description
Faulting Application Path: E:\Steinberg\Cubase 10\Cubase10.exe

Problem signature
Problem Event Name: BEX64
Application Name: Cubase10.exe
Application Version: 10.0.20.187
Application Timestamp: 5c935e03
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.17134.677
Fault Module Timestamp: 9f346d3f
Exception Offset: 000000000006e14e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 5774
Additional Information 2: 5774d160f1119bce446f9ce6671980b4
Additional Information 3: bfed
Additional Information 4: bfede829dfaebe15704805c33f94f9fd

Extra information about the problem
Bucket ID: 863a8b1bd713f52f88ffcc669d670d57 (1801383117070994775)

________________________________________________________


I don't know what this means or what to do with it. If someone could advise, I would be very grateful.
Equipment/Software
Cubase Pro 10
UR22mkII Audio Interface
Roland A-500 Pro MIDI Keyboard
Windows 10
ASUS Laptop

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