Cubase 10.30 Pro crash

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I-Marszi
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Cubase 10.30 Pro crash

Post by I-Marszi » Thu Aug 01, 2019 11:52 am

Hello
My Cubase Pro sometimes hangs when I add GA 5. The system is Win 10 pro 1903, clean installation with all updates.
Attached are "CrashDumps".
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CrashDumps.7z
(882.59 KiB) Downloaded 15 times

Martin.Jirsak
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Re: Cubase 10.30 Pro crash

Post by Martin.Jirsak » Mon Aug 05, 2019 3:10 pm

Hi and welcome,

All crashes look exactly the same CAN-24323.

Could you try to (back up and) delete Cubase preferences, folder to start with factory settings, please?

Could you also try to reinstall Cubase? Make sure you
- Install from the Full Installer.
- Unpack the ZIP file.
- Install from the unpacked folder.
- Install as an administrator.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

I-Marszi
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Posts: 4
Joined: Thu Aug 01, 2019 11:42 am
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Re: Cubase 10.30 Pro crash

Post by I-Marszi » Mon Aug 05, 2019 8:19 pm

This is a fresh installation of Windows and Cubase on a new laptop. All settings are default.

Martin.Jirsak
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Re: Cubase 10.30 Pro crash

Post by Martin.Jirsak » Tue Aug 06, 2019 9:45 am

Hi,

Did you install Cubase the way I described, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

I-Marszi
New Member
Posts: 4
Joined: Thu Aug 01, 2019 11:42 am
Contact:

Re: Cubase 10.30 Pro crash

Post by I-Marszi » Tue Aug 06, 2019 1:55 pm

Reinstalling Cubase did not help.

Hangs up with "GROOVE AGENT 5"
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CrashDumps.7z
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Martin.Jirsak
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Re: Cubase 10.30 Pro crash

Post by Martin.Jirsak » Tue Aug 06, 2019 2:07 pm

Hi,

Does it hang (if yes, how do you make the *.dmp file) or does it crash?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

I-Marszi
New Member
Posts: 4
Joined: Thu Aug 01, 2019 11:42 am
Contact:

Re: Cubase 10.30 Pro crash

Post by I-Marszi » Tue Aug 06, 2019 2:10 pm

It crash.

Martin.Jirsak
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Re: Cubase 10.30 Pro crash

Post by Martin.Jirsak » Tue Aug 06, 2019 2:41 pm

Hi,

Thank you for the confirmation. I already reported to Steinberg.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Martin.Jirsak
Forum Elder
Posts: 18077
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase 10.30 Pro crash

Post by Martin.Jirsak » Thu Aug 15, 2019 9:41 am

Hi,

Unfortunately from the crash dump files it's not really clear when does the crash happen. Do you have a clear reproduction of the bug? When does it crash for 100%? Could you make a vide screen capture of it, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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