Freezes after a few key commands

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Christopher Gordon
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Freezes after a few key commands

Post by Christopher Gordon »

First two days with Dorico after 25 years on Finale. Dorico crashes (beachball) after only a few key commands. Doesn't seem to matter what the key commands are. Force quit - reopen - a few different key commands - freeze. Any thoughts? Mac Pro (2010) High Sierra 10.13.6. Thanks in advance.

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MarcLarcher
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Re: Freezes after a few key commands

Post by MarcLarcher »

The usual advice when something is going wrong like that is to launch Dorico, in the Help menu, create a diagnostic file (which will appear in your desktop) and send that file to the devs (zip it and attach it here)
Someone should chime in and help you fast with this.
Marc Larcher

OS X 10.14.6, macbook pro retina Late 2013
Opera singer (lyric tenor), photographer, sound engineer, XeLaTeX user and music engraver (Dorico Pro 3.5, and Photoscore Ultimate 2020.1.14(9.0.2))
French is my native language

Christopher Gordon
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Re: Freezes after a few key commands

Post by Christopher Gordon »

Thanks Marc. Following your suggestion, here is the Diagnostic Report.
The freezing happens regularly whether:
1. adding instruments
2. entering notes
3. hitting Play in the transport or with space bar.

I know there are a lot of instruments in this score but the same happened with a much smaller ensemble.
Beachball lasts for a few minutes.
Attachments
Dorico Diagnostics.zip
(1.21 MiB) Downloaded 11 times

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Daniel at Steinberg
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Re: Freezes after a few key commands

Post by Daniel at Steinberg »

I'm really sorry to hear you've been having problems with Dorico, Christopher. My guess is that you have a MIDI device that's flooding Dorico with messages and it's getting tied up in knots trying to respond to them. It looks as if you have a Komplete Kontrol S88 connected to your computer: can you try temporarily disconnecting it and seeing it that allows Dorico to work without freezing, as a diagnostic step?

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dankreider
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Re: Freezes after a few key commands

Post by dankreider »

amekassa54 wrote:
Mon Aug 12, 2019 4:05 pm
First two days with Dorico after 25 years on Finale. Dorico crashes (beachball) after only a few key commands. Doesn't seem to matter what the key commands are. Force quit - reopen - a few different key commands - freeze. Any thoughts? Mac Pro (2010) High Sierra 10.13.6. Thanks in advance.
This is the same comment, verbatim, as the OP. I’m a little confused.
Dan Kreider
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Dorico 3, Windows 10

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Daniel at Steinberg
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Re: Freezes after a few key commands

Post by Daniel at Steinberg »

That poster is a spammer, and probably also a bot. I will remove that post and ban that account.

Christopher Gordon
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Re: Freezes after a few key commands

Post by Christopher Gordon »

A simple solution! I'd rebooted Dorico, rebooted the computer, but didn't think to turn the S88 off and on. I've now worked for a few hours without any freezing. Thanks Daniel.

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