The upgrade Cubase 10.5 purchase problem

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
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nazarazan
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Joined: Wed Jan 29, 2020 7:32 am
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The upgrade Cubase 10.5 purchase problem

Post by nazarazan » Wed Jan 29, 2020 7:45 am

Hi everybody. I have a problem buying Cubase 10.5 update.
I go to my “my steinberg” without any problems.
I see my previous purchase, Cubase Pro 9.5. I’m processing an update to 10.5 on site. But at registration it is impossible to buy.
I checked the card and bank. all is well with them.
I receive such a notification in the mail from steinberg:
« This e-Mail is a confirmation of your registration.
Please use the following login details to complete future orders.»
and then Customer number,
login and password.
What should I do with this? I am already registered in “my steinberg”.
Has anyone had such a problem?

Martin.Jirsak
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Re: The upgrade Cubase 10.5 purchase problem

Post by Martin.Jirsak » Wed Jan 29, 2020 1:29 pm

Hi and welcome,

The Steinberg shop is split from the MySteinberg account. So now you have created an account in the shop. Just go ahead with these credentials.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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jflodin463
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Joined: Sat Feb 01, 2020 2:58 pm
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elements 10 to artist 10 up grade issues

Post by jflodin463 » Sat Feb 01, 2020 3:29 pm

Hello,
Issue upgrading from elements 10.0 to elements artist 10.0. Purchased boxed up-grade from al 6 or higher. Transferred existing license to the steinberg usb, got my activation code.Pasted e-mailed license code into the license manager. I same error code come up. Unable to find upgrade able license. The license in my steinberg account show the status as being on yet activated yet.
Any help will be much appreciated.
Thanks
Jim F.

Martin.Jirsak
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Posts: 22082
Joined: Sun Mar 20, 2011 3:52 pm
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Re: The upgrade Cubase 10.5 purchase problem

Post by Martin.Jirsak » Mon Feb 03, 2020 11:49 am

Hi,

If you own Cubase Elements license, you have to upgrade from Cubase Elements not from Cubase AI, as you described.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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