Can't login to VST Transit

Post all topics related to VST Transit here.
Post Reply
jojojojojojonas
New Member
Posts: 15
Joined: Wed Jan 22, 2020 3:48 pm
Contact:

Can't login to VST Transit

Post by jojojojojojonas »

Hi,

I am trying to log in on my Cubase 10.5 VST Transit App. I'm 100% sure the password is correct and I changed my password to one without special characters. It says "Start Login" but nothing happens..

Any suggestions anyone?

EDIT: I tried a wrong password to test it and then there was a message "Unknown username or password. Check your name and password, or register first". When I use the correct passwort nothing happens...


Thanks
Jonas

User avatar
Spork
Moderator
Posts: 366
Joined: Mon Nov 18, 2013 12:20 pm
Contact:

Re: Can't login to VST Transit

Post by Spork »

Hi,

which Transit version are you running? Click to Transit logo (lower right corner).

See you,
Michael.
Michael Spork, Developer
Hamburg, Germany

jojojojojojonas
New Member
Posts: 15
Joined: Wed Jan 22, 2020 3:48 pm
Contact:

Re: Can't login to VST Transit

Post by jojojojojojonas »

Hi Michael, thanks for your answer, my Version is 1.5.22.56

User avatar
Spork
Moderator
Posts: 366
Joined: Mon Nov 18, 2013 12:20 pm
Contact:

Re: Can't login to VST Transit

Post by Spork »

... question: Is your Cubase version registered at your MySteinberg account?
Michael Spork, Developer
Hamburg, Germany

jojojojojojonas
New Member
Posts: 15
Joined: Wed Jan 22, 2020 3:48 pm
Contact:

Re: Can't login to VST Transit

Post by jojojojojojonas »

Yes, Cubase is registered under "Software" and under "eLicenser" there is also this text: "Achtung: dieser USB-eLicenser enthält eine Lizenz, die die Nutzung von VST Transit ermöglicht. Das Löschen des USB-eLicensers aus dem Account sperrt den vollen Zugang zu einem eventuell vorhandenen VST Transit-Account."

User avatar
Spork
Moderator
Posts: 366
Joined: Mon Nov 18, 2013 12:20 pm
Contact:

Re: Can't login to VST Transit

Post by Spork »

... can you please contact me? m.spork (at) steinberg.de
Michael.
Michael Spork, Developer
Hamburg, Germany

User avatar
Spork
Moderator
Posts: 366
Joined: Mon Nov 18, 2013 12:20 pm
Contact:

Re: Can't login to VST Transit

Post by Spork »

.. please start VST Transit again. We've uploaded a new version : 1.5.24 - this will fix your problem.
/Michael.
Michael Spork, Developer
Hamburg, Germany

Post Reply

Return to “VST Transit”

Who is online

Users browsing this forum: No registered users and 2 guests