Neverending eLicenser problem

Discussions about our next-generation scoring application, Dorico.
Post Reply
Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Neverending eLicenser problem

Post by Oddis »

I just downloaded the last version of eLicencer Control Center (6.11.10.2266) and transferred my license from an older usb-eLicenser device to a new one. But sadly; It was exactly the same problems as I have been used to for much too long now:

At first the Dorico-window freezes on something "VST Audio Engine"-like, and then I get this:

eLicencer Control - Error
Application 'Media Service' has caused the following error:
The Soft-eLicenser threw an unknown exception.

After that, I get this:
eLicencer Control - Error
Application 'Dorico LE 3' has caused the following error:
Connection to protection device lost.

(I don't even have Dorico LE 3!)

And after that; next try, I get this:

eLicencer Control - Error
Application 'LCC2' has caused the following error:
Application 'Synsopos.app' could not be started.
Probably the file is corrupted or incompatible, or file access permissions are set incorrectly.
Please download and install the latest version of the eLicenser Control software from <http://www.eLicenser.net>

Those messages sometimes come in a different order, sometimes only one or some of them, it all drives me crazy. And when I look into the eLicenser Control Center, I get a very unsecure feeling because a lot of the functions there seemes like it needs help all the time; "Maintenance", "Recover", "Repair" (… and now in fact; it can't find my USB-eLicenser at all. I try to remove the dongle and put it back in again with no luck). And the software comes in new versions all the time… And the visual feeling of the fonts in the dialog boxes during installation seems somewhat … very old. (What is this ???)

Earlier today I managed, after some restarts and the usual hazzle, to get up and running with Dorico, and tonight I said to myself: I must try to fix this when I have time, not when I just have a few minutes or hours in between. So I quit Dorico and did the above described actions, dreaming that I maybe could fix it once and for all. Now it's as bad as ever, after trying with a new device and the latest software!

It's a Steinberg-thing, I know! But I have bought Dorico and want to be able to use it without having to fight Steinberg. Can't somebody from Dorico march in at the Steinberg-office and tell the big boss there that you have this little, but very much complaining customer in Norway who won't give you peace before this trouble is solved, once and for all!??

I don't have the muscles to fight Steinberg, and as you have explained earlier, probably you don't either. If it is like that, I must try again to get some more help from you, because I just can't go on like this. And I love your software too much to just go back to Sibelius. So: Where could the problem be hiding?:

My computer: iMac (27-inch, Late 2012) 3,4 GHz Intel Core i7 MacOS Mojave 10.14.6 (18G103)

My eLicenser Control Center (eLC Version 6.11.10.2266)

My Dorico (version 3.1.10.1032)

Other places?

I still have Dorico (1.2.10.139) and Dorico (2.2.20.1286) in my Applications folder. Is that a problem? Can I just put them in the trash, or do I need to uninstall or whatever?

This is not a minor problem. I need help that solves the problem.

- Oddbjørn

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

The freezing Dorico-window says "Launced Audio Engine".

User avatar
Daniel at Steinberg
Moderator
Posts: 19006
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Neverending eLicenser problem

Post by Daniel at Steinberg »

I'm very sorry to hear about these problems you're having. I'm pretty sure that removing Dorico 1 and 2 won't have any impact on the behaviour of the eLicenser. I've sent you a temporary activation code for you to try adding to your Soft-eLicenser to see if that works more reliably. Please let me know how you get on.

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

Thank you! That's great! I followed your instructions and started Dorico. I was not sure if I should answer "Continue Trial" or "Enter Activation Code" in the dialog that said "This is a trial version…". Since I just added the activation code to my Soft-eLicenser, I felt that the right option would be to click "Continue Trial". Hope I understood it right.

Dorico started with no trouble (hurray!), but I got this message:

"The current preset or project was created with a previous version of HALion Sonic SE. If you modify the preset using new features of this trial version, a previous version might not be able to load it or the preset might sound different."

I didn't really understand this message… Is there a newer version of HSSE than I have? (Mine is 3)

I clicked OK and the same dialog came one more time, and I clicked OK again.
Now there is no sound when I hit Play. I guess that's an easy problem compared to the eLicenser-thing.

(In the project I opened, I use a combination of NotePerformer 3 and HALion Sonic SE 3 instruments).

Thank you very much so far! I hope you can help me the rest of the way here, right now I have other things to do, so don't feel that you have to answer superfast!

To know that I can rest my shoulders and concentrate on the music for 90 days is of great value to me. :)

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

Ups, I just tried to open another project, got the same message, clicked OK - but there was sound! I switched back to the first one, and now there was sound there too! Nice if you can just explain to me what is going on, and if it's right to click "Continue Trial" :)

User avatar
Daniel at Steinberg
Moderator
Posts: 19006
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Neverending eLicenser problem

Post by Daniel at Steinberg »

You won't see the 'Continue Trial' message again for another 10 days. But you did the right thing. Glad you're now up and running. Get back in touch with me when your time-limited license is due to expire.

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

I will. Thank you! :)

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

Hello again! - I would now normally have upgraded to 3.5. Since I use this trial activation code solution; Do I just upgrade as normal? Is there a chance that the e-Licencer problem is solved with the new version?

Maximilian
Member
Posts: 225
Joined: Fri May 27, 2016 9:36 am
Contact:

Re: Neverending eLicenser problem

Post by Maximilian »

Yesterday I bought the Dorico update to 3.5 . I'm using for Dorico the soft elicencer. But I have for my Vienna Instruments also a hardware elicenser. Sinds yesterday I get, if I open a project with Vienna Instruments (Dorico or Logic Pro) also this comment:

eLicencer Control - Error
Application 'LCC2' has caused the following error:
Application 'Synsopos.app' could not be started.
Probably the file is corrupted or incompatible, or file access permissions are set incorrectly.
Please download and install the latest version of the eLicenser Control software from <http://www.eLicenser.net>

I had never before this problem. I'm using the newest software. After a restart of the computer sometimes it worked, but the problem came back. Could there be a connection with the update? What is LCC2?

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

LCC is Licence Control Center, I think.

User avatar
Ulf
Steinberg Employee
Posts: 2686
Joined: Wed Jul 31, 2013 9:44 am
Location: Steinberg Headquarters
Contact:

Re: Neverending eLicenser problem

Post by Ulf »

Oddis is right.
@Maximilian: Try following workaround. In Spotlight just type elc and it will find the eLicenser Control Center. Just start that alone and leave it running, after that start Dorico or Logic. Do you then still get that error?
Steinberg employee

User avatar
Daniel at Steinberg
Moderator
Posts: 19006
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Neverending eLicenser problem

Post by Daniel at Steinberg »

Oddis, you cannot update the time-limited license on your Soft-eLicenser. You'll need to do battle with your USB-eLicenser, because that's where your permanent license lives. Unfortunately the eLicenser team is still working on the update to eLicenser Control Center that will fix these problems once and for all, so I'm afraid I expect you will still encounter problems when you try to use your USB-eLicenser with Dorico 3.5 until the problem is properly fixed.

Maximilian
Member
Posts: 225
Joined: Fri May 27, 2016 9:36 am
Contact:

Re: Neverending eLicenser problem

Post by Maximilian »

Ulf wrote:
Thu May 21, 2020 8:17 pm
Oddis is right.
@Maximilian: Try following workaround. In Spotlight just type elc and it will find the eLicenser Control Center. Just start that alone and leave it running, after that start Dorico or Logic. Do you then still get that error?
Thank you, Ulf! I did it before and all licences were not visible. I tried it now again, after a restart of the computer
and it seems that everything is okay.

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

Daniel at Steinberg wrote:
Thu May 21, 2020 10:56 pm
Oddis, you cannot update the time-limited license on your Soft-eLicenser. You'll need to do battle with your USB-eLicenser, because that's where your permanent license lives. Unfortunately the eLicenser team is still working on the update to eLicenser Control Center that will fix these problems once and for all, so I'm afraid I expect you will still encounter problems when you try to use your USB-eLicenser with Dorico 3.5 until the problem is properly fixed.
Ok. Very good to hear that these problems one day will be fixed once and for all :) Next question for me then will be: If I update to 3.5 now, battling with my USB-eLicencer, is it possible that you can give me a kind of new trial-licence for that version? By the way; It has been wonderful to use the trial-solution, knowing that I can trust Dorico to work each time.

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

Daniel at Steinberg wrote:
Thu May 21, 2020 10:56 pm
Oddis, you cannot update the time-limited license on your Soft-eLicenser. You'll need to do battle with your USB-eLicenser, because that's where your permanent license lives. Unfortunately the eLicenser team is still working on the update to eLicenser Control Center that will fix these problems once and for all, so I'm afraid I expect you will still encounter problems when you try to use your USB-eLicenser with Dorico 3.5 until the problem is properly fixed.
Strange: After a summerpause from Dorico I returned now and had to use the USB-eLicencer. It worked with Dorico 3.1.10 but not with Dorico 3.5.10! I think I have the latest version of the eLicenser Control Center installed (6.12.4.1273).

Derrek
Grand Senior Member
Posts: 4076
Joined: Sun Aug 07, 2016 6:23 pm
Location: East Coast, USA
Contact:

Re: Neverending eLicenser problem

Post by Derrek »

Just to check: do you realize that Dorico 3.5 is a paid upgrade?
Dorico Pro 3.5.10.1045, Finale (v26), GPO, JABB3, GWI, NotePerformer 3.3.1, CuBase Pro 10.5 newbie
Windows 10 (also Mac Catalina as alternate)
US English Keyboard

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

Good point! How come I didn't meet any payment question when I downloaded it? (I used the Download manager). Sorry for being so stupid; but can i just click the "Enter Activation Code" in the dialog that shows up when I launch 3.5 and enter the activation code I have from earlier? And then maybe some payment possibilities opens up? (When I have too much to do I seem to mess up the simplest things … )

User avatar
MarcLarcher
Grand Senior Member
Posts: 4177
Joined: Fri Oct 21, 2016 9:38 am
Location: France
Contact:

Re: Neverending eLicenser problem

Post by MarcLarcher »

Dear Oddis,
I am afraid there's no automatic thing for this purchase. You must go through your MySteinberg account, purchase the upgrade (59€/$) IIRC and you will receive a new activation code. Open the e-licenser app, input this new activation code and your license is ok for 3.5.10 until next paid upgrade 😉
Marc Larcher

OS X 10.15.6, macbook pro 2019 16" (8 cores i9 @ 2.3GHz, 32GB, 1TB)
Opera singer (lyric tenor), photographer, sound engineer, XeLaTeX user and music engraver (Dorico Pro 3.5.10, and Photoscore Ultimate 2020.1.14(9.0.2))
French is my native language

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

All right, thank you - I’ll do that then!
Love to pay you for the wonderful work you are doing;)

User avatar
MarcLarcher
Grand Senior Member
Posts: 4177
Joined: Fri Oct 21, 2016 9:38 am
Location: France
Contact:

Re: Neverending eLicenser problem

Post by MarcLarcher »

Dear Oddis,
I am a simple user as you are, and I am very happy to pay for the wonderful tool the team is building here 😊
Marc Larcher

OS X 10.15.6, macbook pro 2019 16" (8 cores i9 @ 2.3GHz, 32GB, 1TB)
Opera singer (lyric tenor), photographer, sound engineer, XeLaTeX user and music engraver (Dorico Pro 3.5.10, and Photoscore Ultimate 2020.1.14(9.0.2))
French is my native language

User avatar
pianoleo
Grand Master
Posts: 8410
Joined: Wed Oct 19, 2016 11:17 am
Location: London, UK
Contact:

Re: Neverending eLicenser problem

Post by pianoleo »

Come on, Marc, you’re not that simple :P
Pianist/accompanist/engraver/arranger
2019 Macbook Pro 16" 2.3gGHz 8-core i9, 32GB RAM,
2015 Macbook Pro 13" Retina 3.1GHz dual-core i7, 8GB RAM; running Sibelius Ultimate, Logic Pro X, Dorico Pro 3.5 etc.
& 2017 HP ZBook Studio G3 15.6” UHD quad-i7, 16GB RAM, Windows 10 Pro
Sibelius user since Sibelius 7 (Acorn, 1997), Ex-Sibelius user since Dorico 1.0

Oddis
New Member
Posts: 22
Joined: Mon Nov 14, 2016 10:47 pm
Contact:

Re: Neverending eLicenser problem

Post by Oddis »

MarcLarcher wrote:
Mon Aug 10, 2020 9:44 pm
Dear Oddis,
I am a simple user as you are, and I am very happy to pay for the wonderful tool the team is building here 😊
Well, simple or not, thank you so much! :)

Post Reply

Return to “Dorico”

Who is online

Users browsing this forum: benwiggy, dankreider, IAN SMITH, Jennifer M, pianoleo, Rob Tuley, TylerE and 8 guests