Cracking, distortion on UR28M

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johnnyolgood
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Cracking, distortion on UR28M

Post by johnnyolgood » Tue Mar 06, 2012 5:14 am

After any indeterminate amount of time having my DAW (Live) open.. The audio cracks up, pops, distorted etc... this can be with 20 tracks, or just a single track being used.

I have all updated drivers and firmware installed.

It happens in any DAW. and i have to change buffer size, then back to original buffer size to remedy, also, it happens using any buffer size.

Win7 X64 on an I7 with 10 GB ram.

Please advise.. i am very disappointed. :|

BINGUS
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Re: Cracking, distortion on UR28M

Post by BINGUS » Tue Apr 03, 2012 8:41 pm

Is it grounding problems many you have ?
Mine was cracking and making static sounds on the monitors.
But i fixed it with putting the monitors in another power outlet then the computer.

ptram
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Re: Cracking, distortion on UR28M

Post by ptram » Wed Apr 04, 2012 4:03 pm

Sounds more like incorrect clocking to me. I would check whether the interface is slaved to the correct clock source.

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Bane
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Re: Cracking, distortion on UR28M

Post by Bane » Tue Apr 10, 2012 2:58 am

Too much gain? Have you run the DPC Latency checker on your system yet?
Asus R500A-RS52, Windows 8, 2.6gHz i5 -3230M, 6GB RAM,

Cubase Artist 7.0.6, Wavelab Elements 7, Focusrite Scarlett 8i6, The Grand 3, Melodyne Essential, Superior Drummer, EZDrummer and Pop! EZX, Samson CO1, Yamaha P-35, Mackie MR5mk2 monitors, and more....

My tunes on: Soundcloud

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Re: Cracking, distortion on UR28M

Post by nubu » Thu Apr 12, 2012 7:54 am

I have the same issue on win7 32.

I have one ur824 and one mr816 connected via adat to the ur824 (I have no working FW). Whether I record 4 channels (on ur824 only) or 16 channels (on both) or just playback 70 channels or 10 channels (without any plug ins) the problem occurs from time to time and lasts about 10 to 20 seconds. When it happens while recording the recorded sound is distorted. A fellow described the sound as typical "bit-crusher-like"

The strange thing is my asio meter and the disc meter show constantily below 5% and have absolutly no sudden peaks. Using different buffer sizes... same thing :evil:

I have manually disabled all needles services on win7 such as everything concerning networks, win updates etc. No Firewall/AntiSpam/Virus scanner is active which could produce sudden activity.

any suggestion would be helpfull

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Re: Cracking, distortion on UR28M

Post by comsax1 » Sat Apr 21, 2012 8:41 am

Me Too, what is the recomended sync setup on the C5 or 6.5 on the Yamaha Steinberg USB ASIO page, should externally clocked be checked? Is that referring to Cubase or the UR28M?
Ross Humphries
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Re: Cracking, distortion on UR28M

Post by nubu » Sat Apr 21, 2012 9:01 am

I thought it might be my toshiba laptop wich is about 5 years old. Probably some performance issues of the usb 2.0 that are not monitored in the asio meters.

I already thought about getting a newer one.. but after having a look on comsax1's sigature it might not be a good advice. Seems you have great gear ans still the **** issue :shock: :shock:

Maybe Mr. Johnnyolgood could give a hint, what he has. Maybe it's a mobil pc problem (though 10 GB ram sound like a desktop pc).

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Re: Cracking, distortion on UR28M

Post by comsax1 » Sat Apr 21, 2012 6:04 pm

I think it's a UR28 driver problem. Never the first sign of these kind of problems with my old M-Audio Firewire Audiophile.
Ross Humphries
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Re: Cracking, distortion on UR28M

Post by nubu » Sun Apr 22, 2012 5:23 pm

Did anybody try connecting with a usb 3.0? I don't have one.

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Re: Cracking, distortion on UR28M

Post by comsax1 » Sun Apr 22, 2012 5:37 pm

I played a gig last night 2 1/2 hrs using the stand alone app, and the Aria player for my EWI. Twice during the gig, I had to stop playing and close and start again the Aria player. These drivers don't instill confidence in Yamaha/stenberg. We need drivers that we can depend on!!
Ross Humphries
Cubase Pro 10.30
AKAI EWI 5000
Halion 6
Ozone 7 Advanced
Neutron Advanced
Arturia SEM v2
Korg Legacy M1
Padshop Pro
Steinberg UR28M
UR44
Lenovo Idea-Pad Y560p
i7 2630QM, 16Gigs Crucial DDR3
1TB Seagate hybrid HDD
Samsung 850 Evo msata SSD

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Bane
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Re: Cracking, distortion on UR28M

Post by Bane » Sun Apr 22, 2012 6:15 pm

Don't be too quick to blame the drivers. The stability of Steinberg's drivers has always been above reproach in my experience.
Asus R500A-RS52, Windows 8, 2.6gHz i5 -3230M, 6GB RAM,

Cubase Artist 7.0.6, Wavelab Elements 7, Focusrite Scarlett 8i6, The Grand 3, Melodyne Essential, Superior Drummer, EZDrummer and Pop! EZX, Samson CO1, Yamaha P-35, Mackie MR5mk2 monitors, and more....

My tunes on: Soundcloud

comsax1
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Re: Cracking, distortion on UR28M

Post by comsax1 » Sun Apr 22, 2012 7:09 pm

Me too, until now!
Ross Humphries
Cubase Pro 10.30
AKAI EWI 5000
Halion 6
Ozone 7 Advanced
Neutron Advanced
Arturia SEM v2
Korg Legacy M1
Padshop Pro
Steinberg UR28M
UR44
Lenovo Idea-Pad Y560p
i7 2630QM, 16Gigs Crucial DDR3
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Re: Cracking, distortion on UR28M

Post by nubu » Mon Apr 23, 2012 9:50 am

Again my question:

Does anybody has the chance to try it with usb 3.0? I'm really not sure if it's a driver problem. If it's a hardware problem a usb 3.0 should have enough "headroom" to work properly with a 2.0 IF.

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Re: Cracking, distortion on UR28M

Post by Sergiowai » Tue Apr 24, 2012 11:03 am

Hi,

I do have the same problem since I upgraded the drivers.
Even when playing music or a movie, any player, on the main OUTS as the headphone....
It's is very annoying.

Rolling back the drivers doesn't change a thing.

Even, the DSP seems to get crazy sometimes, I need to make sure every unused inputs are mute, and DSP Off!!
Which is just minimizing the problem.

I'm running W7 64bit, on a Lenovo L420 laptop, USB2.0.

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Re: Cracking, distortion on UR28M

Post by comsax1 » Tue Apr 24, 2012 6:11 pm

Sergiowai, try removing the battery, I had a problem where my machine would not play back .wav files without hard page faulting (glitching) where I could remove the battery or disable ACPI (power protocol) in the device manager, you can test this by googling "dpclat" and testing the latency on your machine. I had to have the bios rolled back to the previous one and that fixed that problem. It is a known problem with some Lernovo bios's on the Y560p I don't know about your machine. Check the Lenovo forums. I hope this helps
Ross Humphries
Cubase Pro 10.30
AKAI EWI 5000
Halion 6
Ozone 7 Advanced
Neutron Advanced
Arturia SEM v2
Korg Legacy M1
Padshop Pro
Steinberg UR28M
UR44
Lenovo Idea-Pad Y560p
i7 2630QM, 16Gigs Crucial DDR3
1TB Seagate hybrid HDD
Samsung 850 Evo msata SSD

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Re: Cracking, distortion on UR28M

Post by Sergiowai » Thu Apr 26, 2012 4:08 am

Thanks a lot,

I'll be trying dpclc, and ratt.
My Echo Audiofire 4 doesn't work without cracks that computer either, I think there is something wrong with it.

I had an IBM T series a long time ago, it was an awesome laptop.
But I am not very impressed by these L series (or SL), don't know about the new T though.

Anyway...thanks again!

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Re: Cracking, distortion on UR28M

Post by comsax1 » Thu May 17, 2012 5:49 am

It seems that no moderators want to touch this, I hope someone is working on a fix. I tried a support request and got the old background services or win7 tweaks routine as if this is the first time i've set up a system. I used this laptop withan old M-Audio Audiophile for about 3 mos. and never got over 64 samples running up to 30 midi tracks with effects, an have run it flawlessly with a RME Fireface 800. It's not anything to do with my laptop, it's these ?:"">>? drivers. Please don't give up on this thread, or , if anyone has found a solution, please let me know.

color me dissapointed :(
Ross Humphries
Cubase Pro 10.30
AKAI EWI 5000
Halion 6
Ozone 7 Advanced
Neutron Advanced
Arturia SEM v2
Korg Legacy M1
Padshop Pro
Steinberg UR28M
UR44
Lenovo Idea-Pad Y560p
i7 2630QM, 16Gigs Crucial DDR3
1TB Seagate hybrid HDD
Samsung 850 Evo msata SSD

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Re: Cracking, distortion on UR28M

Post by Sergiowai » Thu May 17, 2012 6:41 am

Yes, disappointing.
I haven't found what is causing my trouble yet.

But what I don't explain, is why it was working with the old drivers, and not with the new ones.
And then, coming back to old drivers doesn't correct the issue anymore...?

Except windows update, I haven't install any new soft/hardware.

comsax1
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Re: Cracking, distortion on UR28M

Post by comsax1 » Thu May 17, 2012 4:03 pm

Thanks for the reply, I wish somebody from Steinberg/Yamaha would chime in, it would be comforting to know the problem is being addressed, anyone?
Ross Humphries
Cubase Pro 10.30
AKAI EWI 5000
Halion 6
Ozone 7 Advanced
Neutron Advanced
Arturia SEM v2
Korg Legacy M1
Padshop Pro
Steinberg UR28M
UR44
Lenovo Idea-Pad Y560p
i7 2630QM, 16Gigs Crucial DDR3
1TB Seagate hybrid HDD
Samsung 850 Evo msata SSD

comsax1
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Re: Cracking, distortion on UR28M

Post by comsax1 » Wed May 23, 2012 8:38 pm

Sent a RMA request today, if it's not the drivers, the only other possibility is a hardware defect. Will keep you guys posted.
Ross Humphries
Cubase Pro 10.30
AKAI EWI 5000
Halion 6
Ozone 7 Advanced
Neutron Advanced
Arturia SEM v2
Korg Legacy M1
Padshop Pro
Steinberg UR28M
UR44
Lenovo Idea-Pad Y560p
i7 2630QM, 16Gigs Crucial DDR3
1TB Seagate hybrid HDD
Samsung 850 Evo msata SSD

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Re: Cracking, distortion on UR28M

Post by az_spunky » Fri Jun 08, 2012 1:25 am

I had a similar experience and after much troubleshooting, determined that the resolution was to increase the ASIO buffer size. I had been set at 88.2 kHz with 256 buffer size, and basically I ran out of CPU. I switched the buffer size to 512, and haven't had a problem since, and the latency is still brief enough (around 15 ms).
Cubase :: HALion Sonic :: HALion Symphonic Orchestra :: Native Instruments Komplete 8 :: Arturia Analog Experience - The Laboratory :: K-Sounds Piano Samples :: Yamaha Motif ES8 :: Ensoniq SD1 :: Windows 10 64-bit :: 8GB RAM ::

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Bane
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Re: Cracking, distortion on UR28M

Post by Bane » Fri Jun 08, 2012 2:49 am

Recording at 88.2 kHz is pretty tough on your processor too. ;)

Unless you have specific reasons to do otherwise, it's always best to record at 44.1 or 48 kHz. Especially if your computer can't take it.
Asus R500A-RS52, Windows 8, 2.6gHz i5 -3230M, 6GB RAM,

Cubase Artist 7.0.6, Wavelab Elements 7, Focusrite Scarlett 8i6, The Grand 3, Melodyne Essential, Superior Drummer, EZDrummer and Pop! EZX, Samson CO1, Yamaha P-35, Mackie MR5mk2 monitors, and more....

My tunes on: Soundcloud

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Re: Cracking, distortion on UR28M

Post by Guest » Wed Jun 27, 2012 10:40 pm

Strange... I got so annoyed by the crackling noises in my Infrasonic Quartet card (sometimes yes, sometimes no...there are threads on forums on the www) that I started looking for something else.
Reading what has been written here eliminates the UR28M also, and the Native-Instruments Komplete Audioo 6 seems to have the same problems.Neither has them on all machines, but since I already have them, I'm very reluctant to spend money on risky hardware.
In my case it is not Cubase-related as I also have the crackles when watching a tutorial movie, on YouTube or playing whatever audio. Restarting the pcusually helps, but that's no feasable workflow...

Guest

Re: Cracking, distortion on UR28M

Post by Guest » Thu Jun 28, 2012 7:24 am

By the way: when a computer acts normal at startup but later on shows increasing problems, chances are that the problem is heating up, or in other words: accumulated dust.
I clean the inside of my computer every three months or so. I also do the cleaning for friends, family and neighbours, and, apart from tons of dust, I already found one spider, one wasp, several flys, fleas and mosquito's, breadcrumbs, apple pits etc etc.
I you don't like to do thecleaning yourself, you may ask someone you know , a tech or your shop.
I use an airbrush compressor and a lo,ng haired non-synthetic brush. If you want to do this yourself, be careful with static charges (at least wash ypour hands and if you have carpets, walk barefeet, etc. Don't forget the coolers. These are the main items to clean.

But as said: in case of doubt, ask someone who is prepared to take the responsability.

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Re: Cracking, distortion on UR28M

Post by az_spunky » Thu Jun 28, 2012 11:39 pm

Henius, there is nothing wrong with the UR28M. The problem was my computer's capacity to handle those high sample rates. I finally found the right balance that didn't overload my CPU and now everything is keen.

In light of the symptoms you describe - problems across applications, needing to restart computer to resolve - I would strongly suspect your CPU is getting over-tapped too. (I also strongly suspect that it has _nothing_ to do with dust.)

You probably have a number of background programs and services running that are hogging up all your resources. Try this: download Piriform ccleaner (http://www.piriform.com), it's free. Use it to clean up temporary files and your registry. Then use it's Tools > Startup to review what all is starting in the background when you turn on your computer. You may have some stuff (bloatware from the likes of Hewlett-Packard, for example, or nefarious programs picked up from odd sites) that can be "Disabled." Disabling will not remove it from your computer, so you can trial-and-error and see if you are able to get things sped up.

When you are running Cubase, you should right-click on the icons in the bottom-right corner System Tray and exit anything you are not currently using. If you have an older PC, you may even need to disable your wi-fi while you are Cubasing..
Cubase :: HALion Sonic :: HALion Symphonic Orchestra :: Native Instruments Komplete 8 :: Arturia Analog Experience - The Laboratory :: K-Sounds Piano Samples :: Yamaha Motif ES8 :: Ensoniq SD1 :: Windows 10 64-bit :: 8GB RAM ::

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