SONNOX eLicenser Error

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GoodOldGroove
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SONNOX eLicenser Error

Post by GoodOldGroove » Sun May 27, 2012 12:05 am

I can't seem to start any Sonnox plug-in, after trying I get an error telling me that I don't have a valid license for the application. In fact when I go straight to eLicenser control, there is only licence for Wave Lab 7 and Cubase 6.5 which I currently use. Any hint, pls

PG
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Re: SONNOX eLicenser Error

Post by PG » Sun May 27, 2012 5:32 am

The WaveLab 7 license if the license required for the Sonnox plugins. I suggest you to reboot and rescan your plugins.
Philippe

GoodOldGroove
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Re: SONNOX eLicenser Error

Post by GoodOldGroove » Wed May 30, 2012 8:33 pm

still the same after rescan. I have a valid license for Wavelab 7 from Steinberg.
When I go to the eLicenser, there is a button that says 'Start obsolete Sonnox' and is greyed-out (see picture)
Attachments
sonnox.jpg
(117.43 KiB) Not downloaded yet

PG
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Re: SONNOX eLicenser Error

Post by PG » Thu May 31, 2012 4:16 am

Weird. Try to update to the latest driver:
http://www.elicenser.net/en/latest_downloads.html
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GoodOldGroove
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Re: SONNOX eLicenser Error

Post by GoodOldGroove » Thu May 31, 2012 8:48 pm

still the same, even after reinstalling Wave Lab from the scratch. Here is the error message I get after trying to start any Sonnox plug-in. To me it looks like I have them installed and ready to go but for some reason the licence doesn't work
sonnox error.jpg
(111.44 KiB) Not downloaded yet

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Re: SONNOX eLicenser Error

Post by PG » Fri Jun 01, 2012 4:59 am

Please ask the Steinberg support, they should be more specialized than me to answer this kind of issue.
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Re: SONNOX eLicenser Error

Post by GoodOldGroove » Fri Jun 01, 2012 9:06 am

Will do, thanks

GoodOldGroove
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Re: SONNOX eLicenser Error

Post by GoodOldGroove » Sat Sep 01, 2012 10:05 am

PG wrote:Please ask the Steinberg support, they should be more specialized than me to answer this kind of issue.
I contacted them twice already but they have never replied to me. Very, very annoying and I'm still without the Sonnox plug-ins

jonji
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Re: SONNOX eLicenser Error - Me Too!!!~

Post by jonji » Sun Sep 02, 2012 6:57 am

Hi there -

I am having the exact same issue... just upgraded to WL7 from WL 6 and I am getting the exact same eLicenser Error message for the Sonnox plug-ins. I will try getting in touch with Steinberg support directly as well but the fact that there has been no response to GoodOldGroove in three months does not inspire faith in a quick resolution.

Can someone throw us a bone here!!!???

Thanks -
Gigabyte ga-z97x-ud7th, i7-4790k, 32gb ddr3 1600, Gigabyte GT710 2gb, Windows 10, Steinberg Houston, Softube Console 1, UAD Apollo x6, uad quad pcie, cubase 10 pro, wavelab 9.5 pro, BFD3, Komplete 10, yadda, yadda

neilwilkes
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Re: SONNOX eLicenser Error

Post by neilwilkes » Sun Sep 02, 2012 4:03 pm

Wish I could help - it works as expected here in both 32 and 64-bit versions.
www.opusproductions.com
Intel E5-2687W 8-core Xeon, 32Gb RAM, Windows 7 Pro x64, RME RayDAT, UAD-2 Octo x2 & Quad x2 (fully loaded), Adam A7 x5, WK ID Console
Nuendo 1-6, Cubase 6-7, WaveLab 5-7, DTS/DD encoders, Surround Edition etc, Waves Mercury
Blu-Ray authoring, DVD authoring & high resolution audio specialists.

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audiofixer
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Re: SONNOX eLicenser Error

Post by audiofixer » Sun Sep 02, 2012 8:38 pm

I am having a similar problem, but it's worse! There is now a message when I open WaveLab7 which reads: eLicenser Control-Error. It also reads: "Application_obsolete_Sonnox DeClicker has caused the following error". It says to click on Help (but there is no Help dialog anywhere to click on), or click on Licenses, but there is no way to do that either. Clicking on the Delete button just re-opens the same message window, and so does the Retry button! :evil: This is a total Catch 22. The only way I can get out of this is to use "Force Quit" from the Apple menu! Can someone PLEASE tell me what to do about this. I am completely unable to use WaveLab and out of business until this is overcome.
Doug Pomeroy
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Transfers of metal parts, lacquers,
shellac and vinyl discs & tapes.
193 Baltic St
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jonji
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Re: SONNOX eLicenser Error-Perhaps a fix!

Post by jonji » Sun Sep 02, 2012 11:06 pm

I was also having the same problem Neil has as well....

Just wanted to update people with what worked for me:

1) Completely uninstalled Wavelab7
2) Deleted all folders and anything related to Sonnox
3) Installed WL7 from the installation CD.
4) Installed latest update patch (7.2.1.600)

Obsolete Sonnox license problem now gone for me!

Note: The problem will not clear up until you load the latest patch. (I know...I tried it after full install and before I loaded the latest patch)

Hope this helps someone!

Cheers-
Gigabyte ga-z97x-ud7th, i7-4790k, 32gb ddr3 1600, Gigabyte GT710 2gb, Windows 10, Steinberg Houston, Softube Console 1, UAD Apollo x6, uad quad pcie, cubase 10 pro, wavelab 9.5 pro, BFD3, Komplete 10, yadda, yadda

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Re: SONNOX eLicenser Error

Post by jonji » Sun Sep 02, 2012 11:10 pm

sorry .. meant same prob as Doug...
Gigabyte ga-z97x-ud7th, i7-4790k, 32gb ddr3 1600, Gigabyte GT710 2gb, Windows 10, Steinberg Houston, Softube Console 1, UAD Apollo x6, uad quad pcie, cubase 10 pro, wavelab 9.5 pro, BFD3, Komplete 10, yadda, yadda

neilwilkes
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Re: SONNOX eLicenser Error

Post by neilwilkes » Mon Sep 03, 2012 8:37 am

jonji wrote:sorry .. meant same prob as Doug...
No worries - you did make me go look back through the thread though!!
www.opusproductions.com
Intel E5-2687W 8-core Xeon, 32Gb RAM, Windows 7 Pro x64, RME RayDAT, UAD-2 Octo x2 & Quad x2 (fully loaded), Adam A7 x5, WK ID Console
Nuendo 1-6, Cubase 6-7, WaveLab 5-7, DTS/DD encoders, Surround Edition etc, Waves Mercury
Blu-Ray authoring, DVD authoring & high resolution audio specialists.

Detailed Specs on request

audiofixer
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Re: SONNOX eLicenser Error

Post by audiofixer » Wed Sep 05, 2012 6:12 pm

Well, thanks for the suggestion, which I followed. I had forgotten I had downloaded a Sonnox demo a couple years ago, so I deleted that folder and every other Sonnox related item on my hard drive. I then deleted WaveLab7 and
did a complete re-installation from the dvd. Guess what? The window which treads "eLicenser Control - Error" is still there, and still prevents me from doing anything. Behind that window I can see an audio file I was working on, but of course there's no way I can delete it! I re-checked my eLicense and it is active (it is supposed to include the Sonnox Plug-ins). I'm completely stumped by all of this and I read somewhere that Steinberg no longer provides any technical support for WaveLab7 customers. How can they do this? I want my money back!!!
Doug Pomeroy
Audio Restoration & Mastering Services
Transfers of metal parts, lacquers,
shellac and vinyl discs & tapes.
193 Baltic St
Brooklyn, NY 11201-6173
(718) 855-2650
audiofixer@verizon.net

PG
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Re: SONNOX eLicenser Error

Post by PG » Wed Sep 05, 2012 7:47 pm

I read somewhere that Steinberg no longer provides any technical support for WaveLab7 customers.
This is not true at all. Now, certain problems are difficult to solve because we can't reproduce them.
Philippe

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Re: SONNOX eLicenser Error

Post by panatrope » Wed Sep 05, 2012 11:32 pm

While anyone with a problem deserves support, I find it hard to believe that Steinberg can leave an internationally recognised restorer like Doug hanging like this.

If Steinberg demands the use of technology like eLicenser, then it has to be bullet-proof. I have had enough experience to consider any product needing such technology as a last resort if I can't get something else.

Maybe Doug should consider moving from Oxford to Cambridge (MA) ....
De gustibus - et sonus - non disputandum est

audiofixer
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Re: SONNOX eLicenser Error

Post by audiofixer » Thu Sep 06, 2012 1:56 am

Hi,

My mistake. Yes I have found there is a Support link, and have sent a highly detailed message describing the problem in great detail. So, we shall see what the suggested cure is... I'm hoping for the best. :|
Doug Pomeroy
Audio Restoration & Mastering Services
Transfers of metal parts, lacquers,
shellac and vinyl discs & tapes.
193 Baltic St
Brooklyn, NY 11201-6173
(718) 855-2650
audiofixer@verizon.net

audiofixer
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Re: SONNOX eLicenser Error

Post by audiofixer » Fri Sep 07, 2012 12:36 am

Chris Dobbs supplied fast tech support, and directed me to the 'patch' which downloads the latest version of WaveLab, namely version 7.2.1.600. Now everything works, even the Sonnox plugs! I take back the negative things I said. I should have checked the available downloads. ;)

Doug
Doug Pomeroy
Audio Restoration & Mastering Services
Transfers of metal parts, lacquers,
shellac and vinyl discs & tapes.
193 Baltic St
Brooklyn, NY 11201-6173
(718) 855-2650
audiofixer@verizon.net

GoodOldGroove
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Re: SONNOX eLicenser Error

Post by GoodOldGroove » Wed Sep 26, 2012 11:49 pm

audiofixer wrote:Chris Dobbs supplied fast tech support, and directed me to the 'patch' which downloads the latest version of WaveLab, namely version 7.2.1.600. Now everything works, even the Sonnox plugs! I take back the negative things I said. I should have checked the available downloads. ;)

Doug
I can confirm that the 7.2.1.600 fixed the problem with Sonnox for me, also I can use my Wacom tablet with the Wave Lab 7 now. All works like a charm.
Thanks everyone involved in the thread

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