Please.....get a grip

For users of legacy Steinberg Cubase software
Graham_Simmonds
Junior Member
Posts: 54
Joined: Thu Dec 06, 2012 9:54 am
Contact:

Please.....get a grip

Post by Graham_Simmonds » Fri Dec 14, 2012 5:59 pm

I am increasingly finding it frustrating how chaotic this forum has become since the launch of Cubase 7. I look at it and wonder how Steinberg's Cubase development team can make head or tail of what the issues are and prioritise them. Most concerning is some of the comments on this forum are offensive and I very much hope that the team ignore them.

I have some sympathy with the team as I run a UK software house (thankfully nothing to do with music). With this experience, may I offer some advice to those people wishing to report their issues without upsetting those who are in a position to help you:-

1. Do not call your problem a software bug/glitch. In my line of work, nothing irritates me more than this. If you call it a bug, the implication is that the software team have screwed up when it is much more likely that it is actually your fault. The key point here is that it is down to the software team to replicate it and identify it as a bug, not you.

2. Is it actually a C7 issue? A lot of the issues I see on the forum are nothing to do with C7 but are due to:

a. Insufficient hardware - audio is possibly one of the most intensive activities your PC will ever undertake. Make sure it is man enough for the job. A lot of the problems I read about sound like insufficient CPU, RAM or hardware/driver problems.
b. Dedicated hardware - PCs need to be dedicated to the task of audio production. Running things like web sessions or checking your email during a session is asking for trouble.
c. Third party VST plugins causing crashes. Why do people expect Steinberg to sort the problems of others out? If it does not work, find something else that does.

3. Before reporting an issue on the forum, look through the other posts to see if it has already been reported before starting a new thread. If it has, put a post under that thread so that Steinberg can see the evidence that a similar problem has been suffered by multiple users in one place.

4. A change is not a bug! At this stage with such a new release, I think we should focus on sending a steady flow of information to Steinberg concerning actual problems, not some obscure change that you have been on about for years but for some reason Steinberg have chosen not to include.

5. Please no ranting! I do not want to read how sh*t you think C7 is and how cr*p the Steinberg Development Team are. Stay focused on the problem you wish to report and leave your frustrations on your side of the keyboard.

6. "C7 is full of bugs and unusable". Codswallop. Plenty of us are using it and are enjoying working through all of the new stuff. No, its not perfect but vague, melodramatic statements like these serve no purpose whatsoever.

7. THIS IS A NEW RELEASE! If you earn your living from the music industry and depend on Cubase, you should NEVER implement a new version of the software until a. you know how it all works and b. you have tested it thoroughly in your environment with your plugins and peripherals. In my company, we do not upgrade our programming tools until we are completely comfortable with them.

Sorry but I think this stuff needed to be said. Discuss.

Graham
Homebuilt I7 3rd Gen 32Gb RAM 3 x SSD 2 x 2Tb HD Win 7 Pro

Jeff Hayat
Senior Member
Posts: 1183
Joined: Thu Dec 16, 2010 12:46 am
Contact:

Re: Please.....get a grip

Post by Jeff Hayat » Fri Dec 14, 2012 6:06 pm

Graham_Simmonds wrote: 1. Do not call your problem a software bug/glitch.


This has been going on since the old old (white) forum. I am sure it goes on on other forums as well, but yeah - that is REALLY irritating.

"BUG: ASIO spikes at low buffer settings...SB - fix this bug!!!"

That isn't a bug.

"Does it work right? No. Therefore it is a bug."

:roll:

"Getting feedback hum on one of my channels! Fix this bug!!!!"

That isn't a bug.

"Am I supposed to have feedback hum? No. Therefore it is a bug."

Oy. :roll:

Guest

Re: Please.....get a grip

Post by Guest » Fri Dec 14, 2012 6:32 pm

Graham_Simmonds wrote: Codswallop.
+1 i couldn't agree more ...........well said

btw thats my favorite word , haven't heard it in years and along comes the busses !

Conman
Senior Member
Posts: 2116
Joined: Fri Dec 17, 2010 4:31 am

Re: Please.....get a grip

Post by Conman » Fri Dec 14, 2012 6:37 pm

Yes. It is strange that for a top end product where anyone you speak to in the real world knows what is needed to run the software and do the usual studio maintenance jobs and know what to expect from the software that so many frankly amateurish types without a clue take over the forum with rantings that ignore the obvious right in front of them.

If you buy Cubase and as the surrounding equipment needed is still fairly expensive and tricky to maintain the fact remains that you need to know how to handle it. If you don't and you bought it because it's "cool" you're just another idiot to anyone who sees what is written. That includes anyone (is there a mod there? I really need a mod, types) who you think is "management".

Too many "bug" reports are just puerile rantings of deluded people who think that they can learn how to be a pop star in two weeks with the Marvellous Cubase and don't realise that three years is more like the time needed to know enough to be competent at all the usual job type jobs.
And you can't break the rules until you know the rules and the rules can't be changed just because they're "uncool".

We need more professionals in here. The hammerchewers are getting really old and boring.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

-steve-
External Moderator
Posts: 9179
Joined: Wed Dec 15, 2010 7:42 pm

Re: Please.....get a grip

Post by -steve- » Fri Dec 14, 2012 6:55 pm

Graham_Simmonds wrote:I am increasingly finding it frustrating how chaotic this forum has become since the launch of Cubase 7. I look at it and wonder how Steinberg's Cubase development team can make head or tail of what the issues are and prioritise them. Most concerning is some of the comments on this forum are offensive and I very much hope that the team ignore them.
Hear, hear. Well put.
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR44C | hp spectre x360 2018 | 16 Gb

Conman
Senior Member
Posts: 2116
Joined: Fri Dec 17, 2010 4:31 am

Re: Please.....get a grip

Post by Conman » Fri Dec 14, 2012 7:18 pm

Always seems to be folks who have been told by the CIA not to give secrets away. Like any system details.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

mholloway
New Member
Posts: 30
Joined: Thu Dec 16, 2010 7:52 pm
Contact:

Re: Please.....get a grip

Post by mholloway » Fri Dec 14, 2012 7:28 pm

It's a resale product sold to consumers. Any reaction, criticism, & yes, ranting, is valid by the purchasing consumer-- and is what this forum is for.

The issue is not that people get upset about new products and then let loose in a forum. The issue is that the reality of such behavior bothers you more than it should.
industrial music by DEAD WHEN I FOUND HER

Dup
Junior Member
Posts: 160
Joined: Sun Dec 26, 2010 3:24 pm
Contact:

Re: Please.....get a grip

Post by Dup » Fri Dec 14, 2012 7:33 pm

@Graham_Simmonds

I understand your position but I understand also people who are here from the beginning and support Steinberg since the beginning,etc...

so as I see you joined this forum since 06 Dec 2012: best regards and welcome
dup

but sorry please no sheriff hat

-steve-
External Moderator
Posts: 9179
Joined: Wed Dec 15, 2010 7:42 pm

Re: Please.....get a grip

Post by -steve- » Fri Dec 14, 2012 7:44 pm

mholloway wrote:It's a resale product sold to consumers. Any reaction, criticism, & yes, ranting, is valid by the purchasing consumer-- and is what this forum is for.

The issue is not that people get upset about new products and then let loose in a forum. The issue is that the reality of such behavior bothers you more than it should.
The fact of Cubase being a product for sale has no bearing either way on how people should interact with each other, and speaking rudely is rude to the same extent in person as on the internet. Some of the stuff people say here would not be said if they were in a actual physical meeting. Also many comments serve to obfuscate the original question rather than add relevance or clarity.

Whether a comment is valid or not to you is a judgment call, and you're entitled to your opinion obviously.

On the other hand, the expectation that the discussions here be collegial and polite, and refrain from personal attacks either on members or the Steinberg staff is quite reasonable and that practice would serve to raise the amount of useful information that comes through the forums.
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR44C | hp spectre x360 2018 | 16 Gb

User avatar
DaveAbbott
Member
Posts: 631
Joined: Sun Feb 06, 2011 7:51 am
Location: Johannesburg, South Africa
Contact:

Re: Please.....get a grip

Post by DaveAbbott » Fri Dec 14, 2012 8:34 pm

Hi All

Strangely, this thread makes me think of a few the many "singers" and "musicians" that walk into our studios and have expectations of "make me a star" never having "walked the boards" or "paid their dues" and when they don't become instant celebrities,,,,it's your fault. Thinking that just by hiring you (or buying the software in this discussion) is an instant fix. Maybe it's to do with the process, I do see many, who enjoy the process of "learning the business" or indeed "learning the software and ergo the recording process itself" but if you don't you're probably going to want to blame someone for being unhappy, cos nothing is perfect!!!!!, Although having been a Logic user who had to swap to Cubase cos he didn't wanna change all his computers to Macs, I think this latest update is a HUGE improvement and pretty damn close to my ideal working environement,,,,but then that's just me. Wishing all a fantastic 2013,,,,,,and all the other years:-))

Cheers

Dave Abbott
Dave Abbott
Entertainer | Musician | Producer
cricket@iafrica.com

Computer i7 3 Ghz CPU, Intel Mobo, DX58SO, 12Gig DDR1600 RAM, System Drive 64 Gig SSD + 480 Gig SSD sample drive + 3 x 1TB recording and sample drives.
Software: Windows 10 Pro 64Bit, Cubase 10 Pro, Wavelab 9.5, NI Komplete Ultimate, UAD, Waves, and various other plugs
Interface: Steinberg UR824 with Focusrite ISA One, Focusrite Octopre, Cubase Elements 8.5 with Focusrite 18i8 on spare machine. Cubase Elements 9.5 with Focusrite 18i8 on Stage Laptop (Dell 6430 i7 with 8gig RAM)
Korg Taktile 49 Controller Steinberg CC121 Controller

Rule 1: Have Fun! Rule 2: It's Not Serious! Rule 3: When in doubt refer to Rule 1!!

tb2496
New Member
Posts: 40
Joined: Wed May 04, 2011 9:44 pm
Contact:

Re: Please.....get a grip

Post by tb2496 » Fri Dec 14, 2012 8:49 pm

DaveAbbott wrote:Hi All

Strangely, this thread makes me think of a few the many "singers" and "musicians" that walk into our studios and have expectations of "make me a star" never having "walked the boards" or "paid their dues" and when they don't become instant celebrities,,,

but in a way, arent these "suckers" giving you an income? arent software and hardware companies marketing to an average joe, saying all you need is this gear and you'll be a star? if only rational people would buy the products would these companies survive financially?

More Cowbell
Member
Posts: 327
Joined: Thu Dec 16, 2010 2:03 am
Contact:

Re: Please.....get a grip

Post by More Cowbell » Fri Dec 14, 2012 8:49 pm

Great Topic/posts!
To many people here claim to be a professionel audio engineers ("i cant work with cubase 7 my clients are angry") BS. They are hobbyist. Nothing wrong with that. But please dont lie.

User avatar
L.F.
Junior Member
Posts: 95
Joined: Thu Dec 16, 2010 6:31 am
Contact:

Re: Please.....get a grip

Post by L.F. » Fri Dec 14, 2012 8:54 pm

Although I understand and agree with you in general, I'm with mholloway on this one; It's a forum, a support forum for users who payed for the software. They expect support. The fact most of them are clueless and usually at fault is a fact of life, and if you ever worked as support for any product, you'd already be painfully aware of this. What I find irritating is that because most users are in fact clueless, I have to start my posts with "PC HW/SW expert" to get any help on most of my problems, otherwise SB support starts of with things like: "Did you try reinstalling? :roll: "Still, there is no excuse for lack of support, regardless of user expertise. Problem solving is a rare skill, and expert PC knowledge ever more so. Especially in today's Facebook generation where everything is served up on a silver platter.
Trust me, they may seem irritating, but the more than pay for it in the trouble they go through to get their setup working, and through life in general. You should count your blessings you know how to keep your rig stable and move on.

And remember... you can't fight stupid. There's too many of them. ;)
DAW: Cubase Pro 9 (x64)
OS: Windows 10 (64bit)
CPU: Intel i7 930
MB: Gigabyte GA-X58A-UD3R
RAM: 3x 2GB DDR3
GPU: GF GTX 660 2048MB
Sound: E-mu 1212M, Traktor Audio 2
HDD: Intel 320 SSD, 3x Seagate SATA
Monitoring: Dynaudio BM6A Mk2 + BM9S Sub
DSP: UAD-2 Duo
USB: Virus Ti, BCF2000, Novation Remote SL...

User avatar
greggybud
Senior Member
Posts: 1235
Joined: Thu Dec 16, 2010 10:01 am
Contact:

Re: Please.....get a grip

Post by greggybud » Fri Dec 14, 2012 9:14 pm

Conman wrote:We need more professionals in here.
I agree. But keep in mind Steinbergs compromising marketing focus ever since the introduction of Cubase SX.

Does Steinberg put their main effort toward improved SEQUENCER CORE FUNCTIONS & WORKFLOW? (The things the 3rd parties like UAD, Waves etc can't achieve.) Could Steinberg offer better technical support right here similar to how it's done in the Wavelab forum? I think these are the things most professionals beg for. Unfortunately improved core functions, and better workflow only appeal to those who are experienced and are upgrading.

Or do you market a "one-box-does-it-all" program seducing bedroom producers who get giddy over Loopmash? They went to Guitar Center, purchased Cubase and now they are producers who can do it all. Of course the majority lost interest within months because Cubase didn't include the "Dr. Luke" composition preset, there is no "fat beets" preset, they can't find the convert midi to audio button...that must be a major bug right? And they can't understand why their "masters" don't sound as loud and *witch* like Brian Gardners. After all...Steinberg has a mastering project template. :mrgreen:

Expect them to blame it on Steinberg and call it a bug. Expect them to use a $300 laptop with built-in audio. They will learn over time what is really required.

This is the world Steinbergs marketing department have created.
Windows 10 64bit, Wavelab 9.5, latest Cubase version, 64 gig all SSD,s (Gigabyte GeForce GTX 1050ti driving 2 32" LG ultra wides and 1 28" all @2560x1080) iCon QconPro, Metagrid, 4 MidiTimePiece's = 32in/outs,, UAD-2, NI, Waves, Arturia, and lots of hardware synthesizers most of them controlled by MidiQuest 11.

Conman
Senior Member
Posts: 2116
Joined: Fri Dec 17, 2010 4:31 am

Re: Please.....get a grip

Post by Conman » Fri Dec 14, 2012 9:16 pm

if only rational people would buy the products would these companies survive financially?
tb2496 New Member Posts: 32Joined: 04 May 2011 21:44
Yes and then more rational people would post here instead of being too embarrassed by the general idiocy of the online bedroom starlets who claim they know everything. Except how to get Cubase working, usually by doing something no DAW was ever designed to do.
GBud wrote:I think these are the things most professionals beg for. Unfortunately improved core functions, and better workflow only appeal to those who are experienced and are upgrading.
So why buy the top end product and not Sequel, say? They have product for all levels.
If you've just passed your driving test you will NOT win the Le Mans 24hr in 6 months. Even if you go out and buy a McLaren car tomorrow. And the McLaren user forum would not exactly understand a "newby" complaining. :mrgreen:
Respect is a two way street. Why are the experienced always berated for telling idiots the facts of life while the idiots get away with large barrels of drivel and insults on account they are "newbys"?
However there are newbies who come in and want to learn and not comment and carp. They are not hard to spot but they are getting as unusual as the sight of a cyclist actually riding where he should be and making the right signals and with proper lighting. ie: They at least have an idea of what Cubase entails to work effectively. I, for one would like to see more of them too.
Last edited by Conman on Fri Dec 14, 2012 9:29 pm, edited 1 time in total.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

tb2496
New Member
Posts: 40
Joined: Wed May 04, 2011 9:44 pm
Contact:

Re: Please.....get a grip

Post by tb2496 » Fri Dec 14, 2012 9:22 pm

Conman wrote:
if only rational people would buy the products would these companies survive financially?
tb2496 New Member Posts: 32Joined: 04 May 2011 21:44
Yes and then more rational people would post here instead of being too embarrassed by the general idiocy of the online bedroom starlets who claim they know everything. Except how to get Cubase working, usually by doing something no DAW was ever designed to do.
hehe, so why not separate forums for "new" members and not so new then. btw, my cubase is working fine (for most part).

User avatar
greggybud
Senior Member
Posts: 1235
Joined: Thu Dec 16, 2010 10:01 am
Contact:

Re: Please.....get a grip

Post by greggybud » Fri Dec 14, 2012 9:25 pm

More Cowbell wrote:Great Topic/posts!
To many people here claim to be a professionel audio engineers
I believe the supply of "professional audio engineers" and "professional producers" exceeds the demand of singers and musicians! I know of a lot of DAW hobbyists who would love to record a singer or musician..for free just for the experience. Pretty weird compared to a few years ago huh?
Windows 10 64bit, Wavelab 9.5, latest Cubase version, 64 gig all SSD,s (Gigabyte GeForce GTX 1050ti driving 2 32" LG ultra wides and 1 28" all @2560x1080) iCon QconPro, Metagrid, 4 MidiTimePiece's = 32in/outs,, UAD-2, NI, Waves, Arturia, and lots of hardware synthesizers most of them controlled by MidiQuest 11.

Conman
Senior Member
Posts: 2116
Joined: Fri Dec 17, 2010 4:31 am

Re: Please.....get a grip

Post by Conman » Fri Dec 14, 2012 9:34 pm

hehe, so why not separate forums for "new" members and not so new then. btw, my cubase is working fine (for most part).
I edited my post at the same time as this.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

B.Well
Junior Member
Posts: 78
Joined: Wed Jan 26, 2011 11:00 pm
Contact:

Re: Please.....get a grip

Post by B.Well » Fri Dec 14, 2012 9:48 pm

So now we have folk complaining about the folk complaining about the features not quite working as they should, (I nearly said Bug then).

Well I would like to complain about the folk who are complaining about the folk who are complaining about some features in C7 not quite right.

Please feel free to complain about me complaining about the folk complaining about the folk complaining about the C7 features not working as they should. :mrgreen:

tb2496
New Member
Posts: 40
Joined: Wed May 04, 2011 9:44 pm
Contact:

Re: Please.....get a grip

Post by tb2496 » Fri Dec 14, 2012 9:55 pm

I think Conman deserves a forum of his own, where he can handpick the members.

Guest

Re: Please.....get a grip

Post by Guest » Fri Dec 14, 2012 10:19 pm

It's all about etiquette of forum use and having the respect for the company you purchased from , we all use the program together so there's no need to get snobby , i personally don't give a toss if your a pro or bedroom mixer it's the way glitches are reported and labeled a BUG which is really annoying and needs sorting ...

come on trolls time to play ! ;)

Conman
Senior Member
Posts: 2116
Joined: Fri Dec 17, 2010 4:31 am

Re: Please.....get a grip

Post by Conman » Fri Dec 14, 2012 11:07 pm

filterfreak wrote:It's all about etiquette of forum use and having the respect for the company you purchased from , we all use the program together so there's no need to get snobby , i personally don't give a toss if your a pro or bedroom mixer it's the way glitches are reported and labeled a BUG which is really annoying and needs sorting ...

come on trolls time to play ! ;)
I don't care if anyone is pro or bedroom either. The snobby people are the ones who come across all important while at the same time not having a clue, who denigrate those who point out the (usually quite obvious) solutions.
The distinction is not between pro and non-pro but the sensible and well thought out against plain ranting for ranting's sake. A little rant is allowed now and then as we've all been there.
I don't want a hand picked forum. It's just the ones who say I do want one of their own where nobody interferes with the ranting crew. And I do try not to get personal and make unfounded remarks about others. I leave that to those who fall below my own low standards. :mrgreen:
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

emotive
Member
Posts: 583
Joined: Wed Dec 05, 2012 12:08 am

Re: Please.....get a grip

Post by emotive » Fri Dec 14, 2012 11:36 pm

tb2496 wrote:
DaveAbbott wrote:Strangely, this thread makes me think of a few the many "singers" and "musicians" that walk into our studios and have expectations of "make me a star" never having "walked the boards" or "paid their dues" and when they don't become instant celebrities,,,
but in a way, arent these "suckers" giving you an income? arent software and hardware companies marketing to an average joe, saying all you need is this gear and you'll be a star? if only rational people would buy the products would these companies survive financially?
SB are making tools that serve (and are fit for) a particular purpose. The power vested in V7 for example as it relates to Chord Tools for instance is sheer and utter brilliance for a song writer, which can bring new ideas to fruition much more quickly than in the past as you can now know what chords you are using at any one time simply by selecting a few notes.

This tool can suit pro's as well as amateurs because not always are we listening but sometimes need a visual reference and Cubase 7 offers the perfect solution in this case.

tb2496
New Member
Posts: 40
Joined: Wed May 04, 2011 9:44 pm
Contact:

Re: Please.....get a grip

Post by tb2496 » Sat Dec 15, 2012 12:13 am

cool. well anyways, I'm not really looking for trouble. typically I'm pretty self sufficient when it comes to learning and troubleshooting (hence the low post count), just poking my head in since v7 came out. dont know if that's considered trolling...

Conman, you da man. with your standards and all. I feel for you pro guys who have to put up with diva BS in the studio....."can you make it sound like this or that".... something I cant handle.

User avatar
jaslan
Grand Senior Member
Posts: 3286
Joined: Fri Jan 21, 2011 11:42 pm
Contact:

Re: Please.....get a grip

Post by jaslan » Sat Dec 15, 2012 12:36 am

One of the problems is the amount of exaggeration many people use. It is in general and not just on this forum, of course. It is a way of life for many people which I find extremely annoying.
J.L.
Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
SoundCloud

Post Reply

Return to “Older Cubase versions”

Who is online

Users browsing this forum: tonychung and 2 guests