upgrade purchase error

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davea
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upgrade purchase error

Post by davea » Sat Feb 12, 2011 4:11 pm

I am trying to purchase the upgrade from Nuendo 3 -> v5 + NEK. When I get to the cart on the online store it lists the price as $650 and the total as $1562.00. Can someone at Steinberg fix this? My old machine (powerpc) just died with what looks like a logic board failure and I am trying to move over to a new intel machine.I am in the middle of a project and need to get back up and running asap and it is incredibly frustrating to be stopped by a shopping cart error.

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Marsman
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Re: upgrade purchase error

Post by Marsman » Sun Feb 13, 2011 12:37 am

It might be a problem of your browser, I had that several times with other online shops.

My suggestions, clear your internet temporary folder and all cookies, then restart, if that does not work try a different browser like Chrome, Mozilla or Firefox.

Also is there no local music shop around which has the upgrade in stock?
Nuendo 7 x64 + NEK, Windows 8.1 Professional x64
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davea
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Re: upgrade purchase error

Post by davea » Sun Feb 13, 2011 4:37 am

I've tried a couple of browsers, safari, firefox, same result. I am told the upgrade is no longer pffered by dealers, only through the web shop.

Here is a screenshot. I'm pretty sure this is on steinberg/asknet's end. If you go to the store and select nuendo 3-> 5 with NEK, do you get a different result?

http://therockquarry.com/nuendo/Screen_shot.png

maxhowarth
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Re: upgrade purchase error

Post by maxhowarth » Sun Feb 13, 2011 8:44 am

you are dead right. it's broken.
best wishes
max

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Bernard Focquet
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Re: upgrade purchase error

Post by Bernard Focquet » Sun Feb 13, 2011 11:48 am

You're right, something seems wrong with the shopping cart.
But, if you take a look carefully, the given price to upgrade from N2/N3 to N5+NEK seems wrong too as it seems to be the same as if you choose to upgrade from N2/N3 to N5 without NEK. In any case I can't beleive that the NEK will be given for free...

It seems that there is some garbage in the webshop database.

Cheers,
Bernard
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davea
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Re: upgrade purchase error

Post by davea » Sun Feb 13, 2011 4:03 pm

But, if you take a look carefully, the given price to upgrade from N2/N3 to N5+NEK seems wrong too as it seems to be the same as if you choose to upgrade from N2/N3 to N5 without NEK. In any case I can't beleive that the NEK will be given for free...
Actually I don't think so. The price I get for just N2/N3 to N5 is $499. It is $650 with the NEK added in.

davea
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Re: upgrade purchase error

Post by davea » Sun Feb 13, 2011 4:18 pm

Bernard and Max,

Thanks for trying it!

Sebastian
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Re: upgrade purchase error

Post by Sebastian » Mon Feb 14, 2011 8:56 am

Hi davea,

sorry for the inconvenience! I have already notified our shop department, it should be fixed asap.

UPDATE: it's fixed now!

Cheers,
Sebastian
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davea
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Re: upgrade purchase error

Post by davea » Mon Feb 14, 2011 9:21 pm

Thank you Sebastian!

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