[SOLVED] Error message when adding Ski Remote

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pgodoy_r
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[SOLVED] Error message when adding Ski Remote

Post by pgodoy_r » Wed May 21, 2014 9:40 pm

A message warns that: The license for application 'Cubase iC Pro' will expire soon. Duration until expiration 1 hour 17 minutes 46 seconds. and not how to solve.
Patricio Godoy

Metallion
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Re: Error message when adding Ski Remote

Post by Metallion » Wed Aug 06, 2014 9:43 pm

i have the same problem.
i am on osx lion, cubase 7.0.7

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Ricardo Garcia
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Re: Error message when adding Ski Remote

Post by Ricardo Garcia » Thu Aug 07, 2014 10:55 am

Hi,

sorry for the inconvenience. Please provide us with the serial numbers of your USB- and Soft eLicensers, eLicenser Control Center Version and basic information about your system and send it to me via private message.

Thank you!
RG
Ricardo Garcia, Steinberg Apps Support
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

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Re: Error message when adding Ski Remote

Post by Metallion » Thu Aug 07, 2014 9:37 pm

Its a known problem for about a year or so (as i searched).
Anyway, i let the time pass by, and after i closed Cubase 7.0.7 and re-opened i saw a message saying that Cubase 7 ended the trial time... but Cubase opened anyway and Cubase IC Pro works anyway too.
Then i closed again, and re-open and the message never appeared again.
My unique problem is, i will use this soon in a live situation and i can't have a single crash because of this.
Do you think giving the serials would make any difference in a matter of days?

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Ricardo Garcia
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Re: Error message when adding Ski Remote

Post by Ricardo Garcia » Fri Aug 08, 2014 9:48 am

Hi,

Yes please provide us with the serials anyways... it will help us to get a better picture of the problem.

Thanks!
RG
Ricardo Garcia, Steinberg Apps Support
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

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Ricardo Garcia
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Re: Error message when adding Ski Remote

Post by Ricardo Garcia » Fri Aug 08, 2014 11:04 am

HI again,

could both of you pass a full maintenance procedure in your elicenser software with all your USB dongles connected and then see if the error still occurs?

Thanks
RG
Ricardo Garcia, Steinberg Apps Support
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

Metallion
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Re: Error message when adding Ski Remote

Post by Metallion » Fri Aug 08, 2014 11:23 am

I made that...and the problem occured anyway (i made the test in that period of hours "i had")

PS
Notice again, that i don't see any messages anymore, i just want to know where was the problem and if it will provoque any crash or problem in near future.

(i can say that now is "all fine")

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