Unable to install Cubase 8 pro upgrade - Install failure

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yacoltsound
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Unable to install Cubase 8 pro upgrade - Install failure

Post by yacoltsound » Tue Mar 17, 2015 11:24 pm

Help

I have been trying to install the version 8.0.10 Cubase 8 Pro upgrade, from version 8.0.5. The installer begins then fails with the following error messages, screen shots attached.

I did not have any upgrade issues when going from the original Cubase 8 Pro to version 8.0.5. I checked for any possible Drive or Folder permissions issues and found none. I sent a support request to Steinberg but so far no response. Any help or insight would be greatly appreciated.

Thx in advance
Cubase 8 update error screen 2.png
Error message 2
(874.22 KiB) Not downloaded yet
Cubase 8 update error screen 2.png
Error message 2
(874.22 KiB) Not downloaded yet
Attachments
Cubase 8 update error screen 1.png
Error Message 1
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Fabio Bartolini
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Re: Unable to install Cubase 8 pro upgrade - Install failure

Post by Fabio Bartolini » Wed Mar 18, 2015 8:57 am

Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

PC1: Gigabyte Z390 Gaming X, i7-8700K, 16GB Corsair DDR4 2666MHz, Sapphire RX 580 Nitro+ 8GB, Windows 10 Pro
PC2: GA-Z170-Gaming K3, i7-6700K, 16GB Corsair DDR4 2133MHz, ASUS Dual GTX 1060 6GB, Windows 10 (8.1 and 7 Pro backwards comp.)
PC3: GA-H97-HD3, i5-4690K, 16GB Corsair DDR3 1600MHz, Sapphire RX 570 Pulse 4GB, Windows 10 Pro (7 Pro backwards comp.)
Office DAW 1: GA-X570 Gaming X, Ryzen 7 3700X, 16GB HyperX DDR4 3200MHz, Gigabyte GTX 1060 6GB, Windows 10 Pro
Office DAW 2: Mac Mini 2018, i7 3.2 GHz, 32GB DDR4, Intel HD 630, MacOS Catalina

yacoltsound
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Re: Unable to install Cubase 8 pro upgrade - Install failure

Post by yacoltsound » Wed Mar 18, 2015 11:18 am

Fabio

Thank you for your reply. I will try the fix when I get home tonight and then post the results.

Yacoltsound

yacoltsound
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Re: Unable to install Cubase 8 pro upgrade - Install failure

Post by yacoltsound » Thu Mar 19, 2015 12:53 am

Success

I navigated to the original Steinberg install folder on the C:\ drive and manually ran the "Cubase8_64bit.msi" installer. It responded with 3 choices:

1. Install Cubase 8
2. Repair Cubase 8
3. Uninstall Cubase 8

I selected Repair. After the installer finished repairing whatever was broken, I re-ran the 8.0.10 update. It ran flawlessly with no errors. I then started Cubase 8 and during the startup, the loading window indicated the program was now at version 8.0.10.

Happiness has returned. http://www.steinberg.net/forums/posting ... 33&t=77213#

Thank you for pointing me in the correct direction.

yacoltsound

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Fabio Bartolini
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Re: Unable to install Cubase 8 pro upgrade - Install failure

Post by Fabio Bartolini » Thu Mar 19, 2015 8:45 am

Hello,

thank you for posting back, glad you're sorted.

Best,
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

PC1: Gigabyte Z390 Gaming X, i7-8700K, 16GB Corsair DDR4 2666MHz, Sapphire RX 580 Nitro+ 8GB, Windows 10 Pro
PC2: GA-Z170-Gaming K3, i7-6700K, 16GB Corsair DDR4 2133MHz, ASUS Dual GTX 1060 6GB, Windows 10 (8.1 and 7 Pro backwards comp.)
PC3: GA-H97-HD3, i5-4690K, 16GB Corsair DDR3 1600MHz, Sapphire RX 570 Pulse 4GB, Windows 10 Pro (7 Pro backwards comp.)
Office DAW 1: GA-X570 Gaming X, Ryzen 7 3700X, 16GB HyperX DDR4 3200MHz, Gigabyte GTX 1060 6GB, Windows 10 Pro
Office DAW 2: Mac Mini 2018, i7 3.2 GHz, 32GB DDR4, Intel HD 630, MacOS Catalina

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