Can't Login to MySteinberg

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Terry Deen
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Can't Login to MySteinberg

Post by Terry Deen »

Hi,

I can't seem to login to MySteinberg. When I try I get the message "Email / and or password invalide. lease try again" (This message popsup for about 1 second, really annoing, please don't let error messages dissapere!!)

When I try a password reset I get " Account doesn't exist"

And when I try to create a new account it states "The email address you have entered is already in use"

Apart from that there is no way I can contact Steinberg support online without a MySteinberg Account. This is not very customer friendly.

Please help!

Best regards,
Terry Deen

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Chris Dobbs
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Re: Can't Login to MySteinberg

Post by Chris Dobbs »

PM sent
Chris Dobbs
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Steinberg US Support

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Whirly
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Re: Can't Login to MySteinberg

Post by Whirly »

I have the same problem. I'm fetching the login credentials from keychain but it won't work.
Cubase Pro 10.5 l Logic Pro 10.5 l Reason Suite 11
Macbook Pro l OSX 10.14 Mojave l 2.6 GHz i7 l 16 GB
Wavelab 7.2 l HALion 6 l Groove Agent 5 l Backbone
Focusrite Scarlett 2i2 l MR816x
Stuff I do: https://vimeo.com/190392395
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Terry Deen
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Re: Can't Login to MySteinberg

Post by Terry Deen »

Try to do a password reset

Per K
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Re: Can't Login to MySteinberg

Post by Per K »

EDIT: Fixed it by calling support

I also cant login to "MySteinberg".

I forgot my password, so I tried the reset function- but the password it gives me doesn't work either
Last edited by Per K on Mon Jul 27, 2015 1:35 pm, edited 1 time in total.

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Whirly
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Re: Can't Login to MySteinberg

Post by Whirly »

I did the reset and it worked.
Cubase Pro 10.5 l Logic Pro 10.5 l Reason Suite 11
Macbook Pro l OSX 10.14 Mojave l 2.6 GHz i7 l 16 GB
Wavelab 7.2 l HALion 6 l Groove Agent 5 l Backbone
Focusrite Scarlett 2i2 l MR816x
Stuff I do: https://vimeo.com/190392395
Stuff I do: https://soundcloud.com/vbre/060320-1a

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hjwinge
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Re: Can't Login to MySteinberg

Post by hjwinge »

Same, cant log in, reset did not work, wrote a post in another thread, maybe this thread is better?
Main studio: Cubase pro 10.0.3, Wavelab 9.5, mac pro middle 2012, saffire pro 40, waves 9, 10 and 11, t-racks, plugin alliance, superior drummer and komplete, and much more. Mackie D8B with probox DAW controller (MCU protocoll and Generic remote)

Classroom 1: imac with Cubase elements 10, saffire pro 40, behringer x32 as DAW controller MCU or MIDI/generic remote
Classroom 2: mac pro 2011, Cubase elements 10.5, protools 11, scarlet 18i20, 3d gen

touristen
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Re: Can't Login to MySteinberg

Post by touristen »

hjwinge wrote:Same, cant log in, reset did not work, wrote a post in another thread, maybe this thread is better?
I have similiar problem, but the e-mail adress I used before doesnt work anymore, so I cannot get the new password. Is there any way to change that e-mail? I don't remember the password, but have all the licenses on it. Cannot put them on a new account since they're registered on the old one:/

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PeeDee
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Re: Can't Login to MySteinberg

Post by PeeDee »

I have now also Problem with Login. I try the reset, then login with new Password. Then if I want to change the temp. PW I get automatically Logout! "FAQ!!!" ;-)
Can anybody help me?!?
SW: Win10x64|Cubase10x64|Absolute Col. 3|Waves Grand Masters & Gold Col.|Total Bundle Fabfilter, Lexicon PCM & Eventide Anthology X|iZotope|Antares|NoiseAsh|NI-Komplete 12|ALL: Heavyocity,Output,VIR2,SampleLogic,InSessionAudio|SalteDigital Everything|SSD5/4 Platinum|LD-Sylenth1|Arturia6|RevealSound Spire|Waldorf|XLN AD2 & Keys|UVI Falcon|Nexus2|Avenger|SWAM|Equator|AmpleSound|Korg Legacy|Tone2|Synthmaster|LethalAudio|Serum|IK-Multimedia|Omnisphere & Keyscape|Pianoteq 6|Bolt|Circle2|Roland Cloud
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GeorgeTdR
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Re: Can't Login to MySteinberg

Post by GeorgeTdR »

I have the same problem...

I can't login to MySteinberg... which I have since 2008.

When I ask for new password it says "first activate your account"... (it doesn't work too).
If I try to make a new account using the same email the message is that there is already an account whithin...

At the end I can't find any link or email to ask for some help... :?


Is there any way to find a solution please?


Thanks for your time...

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