Unable to installl cubse 8.5

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Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 1:49 pm

I have been upgrading since sx3 with no issue.

How do I install 8.5? It keeps crashing and saying there is an error. Never any types of issue...

Man, I knew I should have left this one alone

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Re: Unable to installl cubse 8.5

Post by Grim » Fri Dec 11, 2015 2:15 pm

Well it should be easy to pinpoint the problem with all the detailed info you have supplied ;)
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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 8:13 pm

Grim wrote:Well it should be easy to pinpoint the problem with all the detailed info you have supplied ;)
lol - it was early AND I WAS frustrated my bad.


I have 8 and all previous version ran very smooth. Quad core, 36. ghz, 16gb ram, win 10 64 bit os with Cubase 8.0.3 64 bit smooth as butter. No reason to update other than blow 50. I cannot get past it wanting to install then about 90% saying there is an error. I can launch installer and it starts to install then the error. A problem caused the program to stop working properly.

I have downloaded three times.... I am now going to try a dif browser

In both google and explorer after numerous downloads from the email I received I am unable to install this update, please help.

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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 9:48 pm

I cannot for the life of me get this thing to install... It is killing me, lol

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Re: Unable to installl cubse 8.5

Post by Grim » Fri Dec 11, 2015 9:51 pm

I wouldn't bother re-downloading again....unlikely that all downloads are corrupt. Is the file 875mb?

In the first instance make sure you're running the installer as admin. (right click)

If you get the error again please post the code or exactly what it says.
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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:06 pm

it doesnt have a code... just says error


I have tried all the browsers and this will not install.... what else can i do?

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Re: Unable to installl cubse 8.5

Post by Grim » Fri Dec 11, 2015 10:18 pm

It really says error....just that one word??
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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:22 pm

no, it says problem caused the program to stop working correctly. please close the program.


happens same spot everytime. I have tried diff browser, diff directory, and the sorts. lost! I have submitted a tickey, but maybe we can get it before hand? lol

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Re: Unable to installl cubse 8.5

Post by Grim » Fri Dec 11, 2015 10:26 pm

Did you run the installer as admin?

Do you get as far as making any selections for versions and locations and starting the actual install or is the installer crashing before showing any options?
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Re: Unable to installl cubse 8.5

Post by fretthefret » Fri Dec 11, 2015 10:31 pm

teknatronik wrote:it doesnt have a code... just says error


I have tried all the browsers and this will not install.... what else can i do?
Guessing this install is on a PC?

You can press the PrtScn (Print Screen) button/key on your keyboard when the error is on-screen,
run the Microsoft "Paint" program. CTRL-V or Shift-Insert to paste the screen print into paint.
save the image as a png file
then upload / attach the image to a post in this topic so you can receive help in fixing this issue.
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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:33 pm

if the code only says what I say, what will posting a screen shot do?

if it takes a screen shot then I will do it, but im not seeing how that would help.

I did add the screen shot just so you dont think im crazy... I am going mad trying to figure out what the issue could be.
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(786.52 KiB) Not downloaded yet
Last edited by teknatronik on Fri Dec 11, 2015 10:35 pm, edited 1 time in total.

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Re: Unable to installl cubse 8.5

Post by fretthefret » Fri Dec 11, 2015 10:35 pm

teknatronik wrote:if the code only says what I say, what will posting a screen shot do?

if it takes a screen shot then I will do it, but im not seeing how that would help.
You are also not seeing how to fix it.... so take a chance!
Cubase Pro 10.0.5, FL Studio 20, Ableton Live Suite 10, Harrison Mixbus 32c, UAD Apollo x series, UR28m, SSL, Native Instruments Komplete ultimate, NI Maschine Studio, Xfer Records Serum, Lennar Digital Sylenth1, reFx Nexus2, Reveal Sound Spire, FabFilter, Soundtoys, Lexicon PCM, Sonarworks, Slate Digital, Izotope, Brainworx, SPL, Waves, Cableguys, Cytomic, MeldaProductions, AOM, IK Multimedia, SynchroArts Revoice Pro, DDMF, Boz Digital, Antares Autotune, a bunch of other obscure stuff, TBs of samples, too much hardware to list... PC Windows 10 Pro 1803 64bit, i7-5960x (8 core), Asus x99 Deluxe ii, GeForce 1070 strix, Fractal Design Silent RL2 case, Noctua NH-d15s, 64 GB DDR4 g,Skillz Trident Z 3200 RAM, 512gb Samsung 950 m.2, 3TB segate Ironwolf NAS HDD, 4TB WDRed, 2TB WD Black, Laptop: MSI Ghost pro GS60 6QE i7-6700 Skylake Win 10 64bit, Storage: 32 TB QNAP NAS Raid 50, 12 TB QNAP RAID 1

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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:37 pm

fretthefret wrote:
teknatronik wrote:if the code only says what I say, what will posting a screen shot do?

if it takes a screen shot then I will do it, but im not seeing how that would help.
You are also not seeing how to fix it.... so take a chance!
sure, i posted it.


I have a really good idea of what I am doing and have done numerous installs. I am baffled. Tried all directories... many downloads.

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Re: Unable to installl cubse 8.5

Post by jonsolo » Fri Dec 11, 2015 10:38 pm

Reboot your computer. Check your hard drive space. Make sure all other programs are closed. Check to see if you have a virus protection running and stop that. Run the installer as administrator.

If that fails, run a chkdsk on your hard drive.

When you have done this report back.

It is not a download, so stop talking about browsers and downloads. (Edit- this is not to sound mean, it is just cutting to the chase. We really want you to get this thing installed!)
Last edited by jonsolo on Fri Dec 11, 2015 10:39 pm, edited 1 time in total.
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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:39 pm

jonsolo wrote:Reboot your computer. Check your hard drive space. Make sure all other programs are closed. Check to see if you have a virus protection running and stop that. Run the installer as administrator.

If that fails, run a chkdsk on your hard drive.

When you have done this report back.

It is not a download, so stop talking about browsers and downloads.
what do you mean its not a download? while I agree, many have had corrupted dls from steiny.

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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:41 pm

I rebooted and did a diskchk which passed. I have tons of space on my main os hdd. I did disable my panda security which was no success.

This is odd

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Re: Unable to installl cubse 8.5

Post by jonsolo » Fri Dec 11, 2015 10:41 pm

If it were a corrupt download it LIKELY would not extract and then Run. Also you have downloaded a number of times. You are not getting a FILE MISSING report.
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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:42 pm

jonsolo wrote:Reboot your computer. Check your hard drive space. Make sure all other programs are closed. Check to see if you have a virus protection running and stop that. Run the installer as administrator.

If that fails, run a chkdsk on your hard drive.

When you have done this report back.

It is not a download, so stop talking about browsers and downloads. (Edit- this is not to sound mean, it is just cutting to the chase. We really want you to get this thing installed!)
I really want it installed too my man, :)

I wasnt going to buy it, but its my bday so i splurged! lol

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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:43 pm

jonsolo wrote:If it were a corrupt download it LIKELY would not extract and then Run. Also you have downloaded a number of times. You are not getting a FILE MISSING report.
I got you and you are correct. so far I am getting the same error over and over no matter where I try to extract. I always to run as admin when installing software and have done so with all my cubase installs and upgrades. I am not even able to get to the point to choose all users.
Last edited by teknatronik on Fri Dec 11, 2015 10:46 pm, edited 1 time in total.

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Re: Unable to installl cubse 8.5

Post by jonsolo » Fri Dec 11, 2015 10:44 pm

Is this the Cubase Upgrade or Full Install? What have you checked as wishing to update? Which version (I am guessing 64 but I have done weird things and had weird things happen)
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Re: Unable to installl cubse 8.5

Post by fretthefret » Fri Dec 11, 2015 10:46 pm

teknatronik wrote:
fretthefret wrote:
teknatronik wrote:if the code only says what I say, what will posting a screen shot do?

if it takes a screen shot then I will do it, but im not seeing how that would help.
You are also not seeing how to fix it.... so take a chance!
sure, i posted it.


I have a really good idea of what I am doing and have done numerous installs. I am baffled. Tried all directories... many downloads.

Did you right mouse click on the downloaded "Cubase_Pro_8.5_Update_Installer_win" file and select properties from the menu then select "UNBLOCK" to allow full execution to the download?

and as the other poster suggested you should also disable any running antivirus software during this install
(or change out to VIPRE Antivirus by ThreatTrack and never worry about that again)
Cubase Pro 10.0.5, FL Studio 20, Ableton Live Suite 10, Harrison Mixbus 32c, UAD Apollo x series, UR28m, SSL, Native Instruments Komplete ultimate, NI Maschine Studio, Xfer Records Serum, Lennar Digital Sylenth1, reFx Nexus2, Reveal Sound Spire, FabFilter, Soundtoys, Lexicon PCM, Sonarworks, Slate Digital, Izotope, Brainworx, SPL, Waves, Cableguys, Cytomic, MeldaProductions, AOM, IK Multimedia, SynchroArts Revoice Pro, DDMF, Boz Digital, Antares Autotune, a bunch of other obscure stuff, TBs of samples, too much hardware to list... PC Windows 10 Pro 1803 64bit, i7-5960x (8 core), Asus x99 Deluxe ii, GeForce 1070 strix, Fractal Design Silent RL2 case, Noctua NH-d15s, 64 GB DDR4 g,Skillz Trident Z 3200 RAM, 512gb Samsung 950 m.2, 3TB segate Ironwolf NAS HDD, 4TB WDRed, 2TB WD Black, Laptop: MSI Ghost pro GS60 6QE i7-6700 Skylake Win 10 64bit, Storage: 32 TB QNAP NAS Raid 50, 12 TB QNAP RAID 1

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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:47 pm

it is the upgrade... I have 8.0.3 installed. I checked the 64 bit install.

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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:49 pm

I have full access and nothing seems to be blocked. looking at properties for the cubase8.5 pro update installer. win

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Re: Unable to installl cubse 8.5

Post by Grim » Fri Dec 11, 2015 10:54 pm

Just to be absolutely sure....You're running the installer as administrator right??

You could also try puling the installer out of the install package. Use 7zip to open the setup.exe as archive and drag the folder in it to your drive...then you can navigate to the cubase msi installers and run them directly.
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Re: Unable to installl cubse 8.5

Post by teknatronik » Fri Dec 11, 2015 10:55 pm

Grim wrote:Just to be absolutely sure....You're running the installer as administrator right??

You could also try puling the installer out of the install package. Use 7zip to open the setup.exe as archive and drag the folder in it to your drive...then you can navigate to the cubase msi installers and run them directly.
I am running as admin and will try to pull it out and set in my c drive..


thank you guys for gettingn with me asap! appreciated.

I will report back asap

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