AI update 8.0.35

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t0rr
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AI update 8.0.35

Post by t0rr » Fri Dec 25, 2015 11:46 pm

Update 8.0.35 not working on El Capitan.
Just the same problem.

But in description of update you say:
BON-14447 Fixed an issue where the application could not be started on systems with Mac OS X El Capitan (OS X 10.11)

ON START ERROR:

Code: Select all

Process:               Cubase LE AI Elements 8 [11455]
Path:                  /Applications/Cubase LE AI Elements 8.app/Contents/MacOS/Cubase LE AI Elements 8
Identifier:            com.steinberg.cubasesoft8
Version:               8.0.35.565 (8.0.35.565)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Cubase LE AI Elements 8 [11455]
User ID:               501

Date/Time:             2015-12-26 01:42:52.176 +0300
OS Version:            Mac OS X 10.11.2 (15C50)
Report Version:        11
Time Awake Since Boot: 100000 seconds
Time Since Wake:       800 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000119608cf8
Exception Note:        EXC_CORPSE_NOTIFY

Martin.Jirsak
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Re: AI update 8.0.35

Post by Martin.Jirsak » Sun Jan 03, 2016 9:49 pm

Hi,

Unfortunately, we cannot does it crash, because the crash report is not complete. Even then, if really Cubase crashes (not any 3rd party plug-in), then the Steinberg developers need to decode the crash log.

When does it crash on your system exactly? While loading Cubase What is displayed on the splash screen? Or while loading a project? Is it the same for all projects? Are you sure all of your plug-ins are El Capitan compatible?
Martin Jirsak
http://www.cubase-training.com/EN/

Cubase Pro (last officially supported version all the time)

t0rr
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Re: AI update 8.0.35

Post by t0rr » Tue Jan 19, 2016 9:35 pm

Martin.Jirsak wrote:Hi,

Unfortunately, we cannot does it crash, because the crash report is not complete. Even then, if really Cubase crashes (not any 3rd party plug-in), then the Steinberg developers need to decode the crash log.

When does it crash on your system exactly? While loading Cubase What is displayed on the splash screen? Or while loading a project? Is it the same for all projects? Are you sure all of your plug-ins are El Capitan compatible?
Yeap, this cutted version I use without 3rd party plugings.
Crashes on splash screen when I try to start Cubase.
I click to "send" full log every crash. I can attach it to this topic, if it helps...

Martin.Jirsak
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Re: AI update 8.0.35

Post by Martin.Jirsak » Wed Jan 20, 2016 7:55 am

Hi,

If you click to "Send" button, it is sent to Apple not Steinberg.

Send me the crashlog file via PM, please.
Martin Jirsak
http://www.cubase-training.com/EN/

Cubase Pro (last officially supported version all the time)

t0rr
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Joined: Mon Dec 30, 2013 8:27 am
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Re: AI update 8.0.35

Post by t0rr » Sat Jun 04, 2016 10:13 am

AI update 8.0.40
Can't start at El Captain 10.11.5
Please help!

Crashing log
https://drive.google.com/file/d/0B1RD51 ... sp=sharing

t0rr
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Re: AI update 8.0.35

Post by t0rr » Sat Jun 11, 2016 9:11 am

International Support helps me!

Problem in SKI remote bundle!
I delete it from HD > Library > Application Support > Steinberg > Content
And all works fine! :)

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