elicenser servers down?

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Itron
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elicenser servers down?

Post by Itron » Tue Feb 16, 2016 1:22 pm

Sorry to post here, but cannot access My Steinberg or activate a product using elicenser, so wanted to check whether the steinberg servers are down? (main website working fine, just account servers and elicenser). Could someone very kindly confirm? Have tried local telephone support, but not there for another hour or so, and being trying all morning, and cannot use My Steinberg to contact support!!

tommy88
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Re: elicenser servers down?

Post by tommy88 » Tue Feb 16, 2016 1:29 pm

Can confirm, have not been able to log into the user area and my eLicenser control center can't connect to the servers.

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Dirk Stegemann
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Re: elicenser servers down?

Post by Dirk Stegemann » Tue Feb 16, 2016 1:54 pm

Currently, some servers are undergoing maintenance; this should affect license activations through eLicenser Control Center.

Not sure about the MySteinberg website, though.
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Itron
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Re: elicenser servers down?

Post by Itron » Tue Feb 16, 2016 1:55 pm

Many thanks for taking the time to reply. :)

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Re: elicenser servers down?

Post by Snowqueen » Tue Feb 16, 2016 3:21 pm

Thanks for posting this, I was going crazy :lol: . I read there is a licence server down issue in the 'News' section now. But I spent all morning trying to register software on a new PC....sigh! I thought it was a Windows 10 issue or some other Gremlin in the works.

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Dirk Stegemann
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Re: elicenser servers down?

Post by Dirk Stegemann » Tue Feb 16, 2016 3:28 pm

Please watch this topic for status updates.
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Itron
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Re: elicenser servers down?

Post by Itron » Tue Feb 16, 2016 4:30 pm

Hi Dirk,

Thanks for the update, and just to confirm that trying to access MySteinberg, after inputing username and password, brings up a "No Server Reachable" message. This has been the case all day so far.

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Re: elicenser servers down?

Post by willimoj » Wed Feb 17, 2016 9:04 am

Hi Dirk,

Any update would be appriciated. Understand people are doing all they can but any kind of time frame for this issue to be fixed. Purchased Halion 5 yesterday as i require it and its practically useless and time is ticking?. just need to know if i should look elsewhere.

thanks in advanced.

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Re: elicenser servers down?

Post by Dirk Stegemann » Wed Feb 17, 2016 9:56 am

Failed hardware is being replaced; lost data is being restored; crashed software is being rebooted; I'm expecting the system to be online in a couple of hours... Sorry for all the inconvenience this unexpected failure is causing :(
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Re: elicenser servers down?

Post by willimoj » Wed Feb 17, 2016 10:58 am

Thanks for taking time to reply. appricate it. i hold on. good luck,

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Re: elicenser servers down?

Post by Itron » Wed Feb 17, 2016 12:15 pm

Hi Dirk,

Any further updates on progress?

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Re: elicenser servers down?

Post by Dronal_Ambience » Wed Feb 17, 2016 3:35 pm

Hello all!

i know you guys are working hard to get this fixed but as you can imagine it is very frustrating for some.

any info at all on progress? just some interaction could help!

Thanks :)

also.... anyone else find this ironic?

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Dirk Stegemann
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Re: elicenser servers down?

Post by Dirk Stegemann » Wed Feb 17, 2016 5:59 pm

The backup/repair scripts are running at full speed already, unfortunately there is no way to speed up the process any further.

As far as I know, the system is expected to be up and running sometime tomorrow morning.

Sorry that it's taking longer than expected...
Dirk Stegemann
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Grim
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Re: elicenser servers down?

Post by Grim » Wed Feb 17, 2016 6:07 pm

Dronal_Ambience wrote:
also.... anyone else find this ironic?
No....can you explain the irony?
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Re: elicenser servers down?

Post by Dronal_Ambience » Wed Feb 17, 2016 6:09 pm

Not what i want to hear but i'll take it.

is there any other way to activate my Cubase artist 8.5?

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Re: elicenser servers down?

Post by jgordon79 » Wed Feb 17, 2016 11:07 pm

FML!!... It's taken me ages to get all the kit and caboodle together after using the trial of cubase 8 3 months ago after not touching cubase since the SX days, left it until could afford it, finally off work this week and have the new mac, monitors, keyboard. First of all got cubase Tuesday which was retailers fault now this so still can't use it.

This is like the best ever planned coke wan* but forgetting to get the porn! I hate my life right now, I also have a copy of Logic which I've always refused staring at me from the bottom of the office!!! I'm fighting the temptation but I'm loyal, chop chop ffs. Was there no redundancy for this kind of problem??

Loyalty to Steinberg is strong from most however I couldn't find this info out until someone posted it as a reply to my problem. It took me over 6 hours of *quiz* about last night and this because it was hard to find the answer to my question, which was quite a fundamental issue to anyone finally receiving their porn at £350 a pop. How would you feel if you done the samebut all the pages were stuck together ? chop chop

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Re: elicenser servers down?

Post by bcgreen24 » Thu Feb 18, 2016 12:41 am

I find it really hard to believe there aren't redundant license servers....that's crazy.

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Re: elicenser servers down?

Post by ozblue » Thu Feb 18, 2016 12:52 am

Surely such a technically motivated company - could have had a notification at the time of purchasing stating and confirming - “Please do not proceed with your purchase at this time because of technical issues related to the license server outage” - "You will not be able to activate your purchase until further notice - sorry for any inconvenience"
Last edited by ozblue on Thu Feb 18, 2016 3:21 am, edited 1 time in total.

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Re: elicenser servers down?

Post by jimmys69 » Thu Feb 18, 2016 3:14 am

ozblue wrote:Absolutely annoyed that Steinberg would have known that I would not have been able to activate my upgrade at the time when I purchased - due to this unbelievable eLicencer server debacle.
Surely such a technically motivated company - could have and should have - had a notification at the time of purchasing stating and confirming - “Please do not proceed with your purchase at this time because of technical issues related to the license server outage” - "You will not be able to activate your purchase until further notice - sorry for any inconvenience"
Now after purchasing an upgrade to Artist 8.5 there’s absolutely nothing that can be done to access the program.
If this is not rectified with 24 hours a Payment dispute is going to be launched – I feel like I’ve been treated like a fool by a company that doesn’t seem to have any customer consideration – Steinberg are still advertising purchases even though no one can activate their purchase – what a sham.
And you have never had a bad day in your life? Never called in sick because you were?

Sometimes shizz happens.

IMO best just to let go of the stress and take a deep breath. It works for me in situations much more stressful than a delay of a server...

Just sayin.

Sincerely wish you the best for you and yours. :)
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Re: elicenser servers down?

Post by SonicSonar » Thu Feb 18, 2016 3:57 am

Did Steinberg go on the cheap and use Microsoft Access for their database?
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Re: elicenser servers down?

Post by willimoj » Thu Feb 18, 2016 8:26 am

For those in need. I just managed to download my License.. don't over load it now you hear!.

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Re: elicenser servers down?

Post by ozblue » Fri Feb 19, 2016 1:49 am

As of today Frid 19th Feb 2016 - I've been able to activate my upgrade to Cubase Artist 8. To Steinberg tech people, thank you, thank you, thank you.

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Re: elicenser servers down?

Post by kryptonitejesus » Fri Feb 19, 2016 4:41 am

Any ETA on when the elicenser website will be back up? I'm migrating all my files and folders over from a system restore and I need to reinstall it, and the website currently is broken.

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Dirk Stegemann
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Re: elicenser servers down?

Post by Dirk Stegemann » Fri Feb 19, 2016 9:18 am

kryptonitejesus wrote:Any ETA on when the elicenser website will be back up? I'm migrating all my files and folders over from a system restore and I need to reinstall it, and the website currently is broken.
They are back online since yesterday morning.
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Steinberg Media Technologies GmbH
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Re: elicenser servers down?

Post by Blackout » Fri Feb 19, 2016 10:52 am

Elicensor is working! yay! Thank you for giving us Elicensor! Elicensor is the best copy protection ever! You guys are so awsome!
Cubase 8.5.30 / UAD2 Quad + UAD2 Solo / Win7 x64 SP1 / Asus X99 Deluxe II MB / 12 Gig DDR3 Samsung Ram / NVIDIA GT730 /Steinberg UR824 Audio Interface x2

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