There is no Soft-eLicenser with this number.

All topics on Padshop and Padshop Pro
Post Reply
New Member
Posts: 1
Joined: Thu Jun 30, 2016 11:03 am

There is no Soft-eLicenser with this number.

Post by edwinsingleton » Thu Jun 30, 2016 11:11 am

Hi folks!

I've been trying to reactivate my Padshop Pro license on a new computer but when I enter the serial number of my new computer's soft elicenser into the Steinberg website Reactivation screen, it says "There is no Soft-eLicenser with this number."

Can anybody offer any advice on how to fix this problem?
Or does anyone have an e-mail address for Steinberg elicensing support?

Many thanks!

User avatar
Christina Stolper
New Member
Posts: 5
Joined: Wed Jun 22, 2016 9:05 am

Re: There is no Soft-eLicenser with this number.

Post by Christina Stolper » Thu Jun 30, 2016 1:06 pm

Hi edwinsingleton,

Please send an email to the Support via the Support Request Form in your MySteinberg Account.
Please also state your Soft-eLicenser numbers or your activation code when contacting them.
Christina Stolper, Steinberg Support
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram, SoundCloud and Google+!

Post Reply

Return to “Padshop and Padshop Pro”

Who is online

Users browsing this forum: No registered users and 0 guests