Upgrade to 8.5

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yeahtuna
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Upgrade to 8.5

Post by yeahtuna »

Upgraded this morning to version 8.5 running on Windows 10.

What a mess!

Here are some of the issues:
Crashes trying to initialize vststransit.dll on startup. Workaround is to delete vsttransit.dll
Crashes trying to load Grove Agent.
Recent Projects were not carried over from 8.0


And that in the first few minutes of use.

yeahtuna
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Re: Upgrade to 8.5

Post by yeahtuna »

Here's the crash information from vsttransit.dll

Unhandled exception at 0x00007FFA22E5E6FC (ntdll.dll) in Cubase8.5.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FFA22EB22B0).

Romantique Tp
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Re: Upgrade to 8.5

Post by Romantique Tp »

Did you update to 8.5.20?
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

yeahtuna
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Re: Upgrade to 8.5

Post by yeahtuna »

Yes, I did. How do I go about getting some real technical support?

Romantique Tp
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Re: Upgrade to 8.5

Post by Romantique Tp »

Well you should be using your MySteinberg for that, not the forums.

To me it sounds like something caused 8.5 to not install correctly. When that happens it's common to get the errors you're getting, and reinstalling usually fixes them.

I would recommend downloading the Cubase Pro 8.5 full installer from your MySteinberg and running it as Administrator with any antivirus software (Microsoft Security Essentials or Windows Defender which is built into Windows 10, etc) disabled. If you don't have the bandwidth to download that, maybe just reinstalling the 8 > 8.5.0 upgrade installer may be enough.

If that doesn't work, check the My Support tab in your MySteinberg to contact support directly. They should be able to help you.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

anilnc
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Re: Upgrade to 8.5

Post by anilnc »

Hi

Came here with similar issue where cubase 6.5 crashes all of the sudden showing ntdll.dll in the error message. Support team didn't respond for a week and after re-sending another email they directed me to try in cubase group or help center. Which I am not sure where it is.

Can I get any help here?

Has the OP been able to solve this issue?
i7 7700k 4.2Ghz, 32GB RAM, MSI GTX 1050 2GB, Windows 10pro x64, Cubase 9.5.1, Cubasis 2, Cubase IC Pro, Halion 5, couple of third party vsts, RME UCX, Panaroma P4, PadKontrol, Nocturn, Triton.

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