Steinberg Media Technologies GmbH

Creativity First

Frankenstraße 18 b
20097 Hamburg

Tel: +49 (0)40 210 35-0
Fax: +49 (0)40 210 35-300

Dealer support

The Steinberg North America support team is committed to providing our dealers with prompt support.
Solutions for many of these questions may also be on forums as well as our website

If you have a customer who is having a technical problem and needs assistance, please have them submit the Steinberg Support Request Form from their MySteinberg account.

For questions involving RMA’s, inventory, floor stock, or pricing, please contact your Steinberg Sales Manager.
If you are not certain who your Sales Manager is, feel free to send us an email and we will introduce you.

Questions that are technical in nature or focused on registration, compatibility, or features, can be requested by emailing us at steinbergdealerinfo[SB]
A support agent will respond to these requests during the following business hours:

Monday -Thursday 9:00am - 5:00pm EST and Friday 9:00am - 4:00pm EST

Please be sure to include:

  • Name
  • Store name
  • Phone number
  • Email address
  • Best time to reach you 

It is our goal to respond to our dealer’s questions as quickly as possible.