Steinberg Media Technologies GmbH

Creativity First

Frankenstraße 18 b
20097 Hamburg

Tel: +49 (0)40 210 35-0
Fax: +49 (0)40 210 35-300

Contact support

The Steinberg Media Technologies support team is committed to provide a comprehensive service. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask to check our other online resources for troubleshooting. Often, this helps solving issues even if the support team is not available.
Update patches and manuals for our products can be downloaded from our download section. Our Knowledge Base provides detailed answers to frequently asked questions. Many issues can also be solved with the help of other users in our forum.

Nuendo support

Information on the support for the Nuendo product family can be found here.

Order and Online Shop support

If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partner asknet.
The link below provides access to contact information and additional FAQs.
Asknet Customer Service Center

Email support

In the countries/regions listed below, we provide a support request form for registered users in MySteinberg.
Please check whether your product is currently supported by us!

  • BeNeLux
  • Canada
  • France
  • Germany, Austria and Switzerland
  • Italy
  • Portugal
  • Scandinavia (Denmark, Norway, Sweden, Finland)
  • Spain
  • United Kingdom and Ireland

Phone support

Steinberg support assistants are on hand to answer your queries by telephone. Here you can find more information on the available support resources depending on your country. Support can only be provided to registered users! Please check whether your product is currently supported by us!

Please note that we cannot provide any support for systems that have (had) cracked software installed.

Hardware service (RMA)

Information on service and repair of Steinberg hardware can be found here.