UR44 low input gain

i recently bought the UR44 and I’m having the exact same problem. I have to crank up the input gain almost all the way up to get a decent signal when using a mic (and I’ve tried several high quality mics and different cords). This is very frustrating to say the least and not acceptable. Do we have defective units? I want my device to work properly or want a replacement that does work. I don’t think we should have to buy a preamp or anything else to solve a basic recording issue. I tried calling the support phone number for the United States and can’t get through. Please help or give any possible advice or comments.

thanks :slight_smile: