This kind of thing has happened to me before with AudioEase.
I had new customers coming in coming in from Mainz to the studio in Cologne.
I was sooo lucky that they said they wanted to go and grab breakfast before the mix.
I said I would not join them and as soon as they had left I was on the phone to Utrecht.
It was the same solution. disconnect the internet and the project will load.
I can not stress the importance of reliability enough!
I remember my colleague speaking about Speakerphone problems yesterday. For him an update solved the issue.