Cannot access MySteinberg

GeorgeTdR · October 9, 2015, 10:08am

elmarj:

For some reason I am no longer able to access MySteinberg:

Every time I try to logon, the login + password rejected (eventhough I am quite confident that they are correct).

When I try to reset the password using my username, I get the errormessage “Please activate your account first…”

When I try to reset the password using my e-mailaddress, I get the errormessage " Account does not exist."

However, when I try to create a new account with my e-mailaddress, I get the errormessage: " The email address you have entered is already in use", which seems to contradict the other messages (but seems to be the only correct message)

As a result I cannot currently access MySteinberg to download / activate my copy of Cubase Elements to my new laptop.

Any help would be appreciated (as I can’t use the usual support option - also behind “MySteinberg” either.

I have the same problem… Exactly the same…

and I can’t find any link or email to ask for some help…