Just installed last night (May22, 2016) after getting updates online. Having SAME issue with Crash on Start-up. Windows 8.1. In Appdata file, Steinberg, etc. - do NOT have Elements file to delete. What else can be causing problem? To me, seems that the interface with Windows must be problem because on Start screen, if just hit Browse Button (to search for file to open), immediately crashes. What to do because CANNOT use product at all!