If you can see a VST library in Library Manager and you have an active license on e-licenser but can’t load it, this worked for me with Groove Agent 5 and Songwriter Essentials expansion pack (just one VST library was missing - all others had installed without the need for this disabling of the firewall - I had tried everything else I could find on the internet). I ran into this issue after a fresh install on a new PC.
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- Uninstall VST library from Steinberg Library Manager
- Uninstall VST library from PC using Add/Remove Programs
- Disable all firewall/virus protection
- DL/Unzip/Install library in default folder
- Re-enable firewall/virus protection
Of course also get all the updates and let e-licenser do what it does.
The VST library Songwriter Essentials consists of two files, but only one was showing up (and in a directory different from the others). Firewall was blocking one of the files even when I moved it manually, etc.
Edit:
Now that I look at your problem, I had something similar and actually forgot to mention this in the few other threads where I posted this solution. Trial version of GA5 DID see the second file somehow and DID let me use Songwriter Essentials, but GA5SE didn’t. Try this Firewall solution. I hope it helps.
BTW, I missed that sales for this reason…the one I’d purchased already wasn’t working!! Couldn’t risk a double whammy!! 