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FAQ | Cubase Studio Weeks

General

I have recently purchased Cubase and now there is sale on. Can I get a refund?

We are sorry, but our Cubase Studio Weeks offers are only available from July 1 - August 1,2021. We cannot refund your previous purchase or upgrade you for free.

Buy Artist, Get Pro

When I buy Cubase Artist, how do I get Cubase Pro?

When you enter the Cubase Artist download access code (DAC), a license for Cubase Pro will be automatically generated.

When I purchase an update to Cubase Artist, will I get a free upgrade to Cubase Pro?

No, only full versions of Cubase Artist are eligible for the free upgrade to Pro.

Why is Cubase Pro not available in the Steinberg Online Shop?

We want to avoid the situation where users could buy Cubase Pro at full price, when theycan purchase Artist and get the upgrade to Pro for free.

If I purchase Cubase Artist now but activate it after the promotion has ended, will I still getthe free upgrade to Cubase Pro?

No, you need to activate Cubase Artist before August 1, 2021, in order to get a Cubase Pro license.

Can I also purchase Cubase Artist at my local music store and get the free upgrade to CubasePro?

Yes, of course. Just make sure that you activate Cubase Artist before August 1, 2021.

Are educational version of Cubase Artist also eligible for the free upgrade to Cubase Pro?

No, educational versions are not included in our Cubase Studio Weeks promotion.

I bought Cubase Artist at an online store, but the box didn't arrive in time to activate itbefore August 1, 2021. What now?

Don't worry. Please open a support ticket and send us the receipt of the purchase. We'll get it sorted.

40% discount on Cubase update

When I purchase an update to Cubase Artist 11, will I get a free upgrade to Cubase Pro 11?

No, only full versions of Cubase Artist are eligible for the free upgrade to Pro.

40% discount on crossgrade to Cubase

I have a different DAW to Cubase. Can I crossgrade?

Cubase Pro is available as a crossgrade version at a discounted price. To acquire such a version, you must own a software product that is eligible for the corresponding crossgrade.
You are eligible for the crossgrade if you own any of the listed non-Steinberg-products:

Ableton Live 8 or higher (Standard and Suite / excl. Intro)

Bitwig Studio 1 or higher

Apple Logic 9 or higher

Avid Pro Tools 9 or higher incl. subscriptions (Pro Tools and Pro Tools HD / excl. First)

Cakewalk Sonar X2 or higher (Platinum and Professional / excl. Artist and Cakewalk by Bandlab)

Imageline FL Studio 11 or higher (Signature and Producer / excl. Fruity)

MOTU Digital Performer 7 or higher

Presonus Studio One (Professional / excl. Prime and Artist)

Propellerheads Reason 6 or higher

Cockos Reaper (Commercial license only / excl. discounted license)

Magix Samplitude Pro X 1 or higher (excl. Music Studio)

Magix Sequoia 9 or higher